Voci Technologies, Inc.

08/19/2021

🔊💬❗️Amplify the value of your voice data with Voci’s ASR Speech-to-Text transcription solution, V-Transcribe, now in the AWS Marketplace. Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

Watch this video to learn how to get started today❗️▶️ and view the product here: https://lnkd.in/eaY5WCmG

08/12/2021

[Whitepaper] "Building a Speech Solution for the Contact Center: Key Components & Considerations" Download here - https://info.vocitec.com/speech-solutions-adwords

06/21/2021

Amplify the value of your voice data with Voci’s ASR Speech-to-Text transcription solution, V-Transcribe, now available in the AWS Marketplace! We have the fastest, most accurate transcription solution and services in the industry. Try it for free today! https://aws.amazon.com/marketplace/pp/prodview-qc2zqnzdtv54m

05/03/2021

Join us on Wednesday, May 12th as our own Wayne Ramprashad presents "Contact Center Trends" at the Professional Association for Customer Engagement (PACE) Washington Summit! Register here today:

Register now to access the agenda as its updated, create your personalized schedule, read speaker bios, connect with other attendees and much more.  

04/14/2021

Check out our latest feature article, "Key Implementation Considerations for a Speech Solution" via {{linkedin_mention(urn:li:organization:710456|Call Centre Helper Magazine)}}

Wayne Ramprashad of Voci Technologies shares insights about considerations when introducing a speech solution. Introducing a speech analytics solution can give your contact centre a competitive edge, and, when you’re ready to start planning that solution, automated speech.

03/02/2021

To help you prepare for implementing speech analytics in your contact center, this article provides a closer look at what will require your attention. Click on the link below to read, "Essential Components to Consider When Introducing a Speech Solution" -

GPU-accelerated, deep machine learning speech technologies feature open APIs

02/24/2021

Speech analytics solutions powered by speech-to-text technology can allow contact centers to unlock insights that produce outcomes like increased customer satisfaction and revenue. By using insights from post call or real-time transcription, contact centers can ensure agent compliance, reduce customer churn, reduce average handling time, and much more. Click on the link to download your copy! https://info.vocitec.com/speech-solutions

02/19/2021

Join Wayne Ramprashad, Voci Technologies, a Medallia Company, and Ian Barkin, SYKES, for a podcast on February 25th at 1:00 pm ET. They'll be discussing contact center technology trends and much more! https://www.sykes.com/onetake/

01/20/2021

With the help of over 300 survey respondents – made up of contact center professionals – we’ve compiled lots of great insights. Download your free copy!

We reveal the results of our annual survey, with lots of surprising insights into the current state of the contact centre industry. The survey report – entitled “What Contact Centres Are Doing Right Now (2020 Edition)” –  reveals lots of [&hellip.

01/13/2021

SYKES and Voci Technologies, Inc. Announce Strategic Partnership:

“This exciting partnership will allow us to quickly integrate proven AI solutions that continue to amplify our commitment to leveraging innovative technologies that drive employee and customer satisfaction.” - Dave Pearson, CIO at SYKES.

Read full press release here: https://www.vocitec.com/company/press/sykes-enterprises-and-voci-technologies-announce-strategic-partnership

01/12/2021

"Ongoing protection of PCI (payment card industry) data like primary account numbers, expiration dates and CVVs is a crucial concern for nearly all call centers. Cybercrime continues to rise, and data theft and misuse can cost organizations millions of dollars in business disruption, fines and legal fees. Those who don’t invest in implementing proper security procedures are in danger of being next in line for the latest data breach."

Read more here: https://www.vocitec.com/docs-tools/blog/making-pci-redaction-more-efficient-and-effective

GPU-accelerated, deep machine learning speech technologies feature open APIs

01/05/2021

Gain an advantage with Voci’s leading ASR transcription technology and build a smarter, more powerful contact center solution. Get started today! https://lnkd.in/dWxhEpg