BlastPoint

BlastPoint BlastPoint provides customer intelligence + analytics solutions that companies rely on to optimize revenue growth.

Serving the energy, enterprise, retail and nonprofit sectors, we help organizations discover and engage the humans in their data.

10/15/2026

When a household cannot cover everything, the utility bill is often the one that gets pushed to next month.

That came up on SECC's affordability panel last week, out of research fielded across 4,021 Americans. It makes a hard kind of sense. Rent has an eviction date. A car payment has a repossession. The energy bill has a due date that feels softer, right up until the disconnection notice arrives.

For a utility, that means arrears are not an early warning. They are the visible end of a decision the household already made, quietly, weeks earlier, about which bill could wait.

The utilities getting ahead of this are the ones who can see the pressure building before a payment ever slips.

Full panel, on demand: https://hubs.li/Q04xh6k30

Good model performance doesn't automatically mean a model is fair.A model can have strong accuracy metrics and still pro...
10/14/2026

Good model performance doesn't automatically mean a model is fair.

A model can have strong accuracy metrics and still produce different outcomes for different groups of members.

Even inputs that seem harmless, like zip code, can sometimes act as proxies for characteristics you wouldn't use directly.

It's worth looking beyond the headline metrics.

One product is a start. It shouldn’t be the end of the relationship.How can credit unions turn more one-product members ...
10/14/2026

One product is a start. It shouldn’t be the end of the relationship.

How can credit unions turn more one-product members into deeper, more valuable relationships?

That’s the conversation we’re having October 22 with Tomer Borenstein and Steven Reed from P1FCU.

One Product Is Not a Relationship
October 22 | 1 p.m. ET

Request a seat: https://hubs.li/Q04zcrPD0

10/12/2026

"The documentation problem is invisible until the exam comes."

Rob Vance, our VP of Engineering, on the questions an examiner will ask about any AI-assisted decision. What data was used. Where it came from. How the model was tested for bias. Who approved it. Who can see the results.

Having just been through SOC 2, he put the deadline at roughly 24 hours to assemble all of it.

Easy if you documented as you went. Brutal if you did not: https://hubs.li/Q04yZqP30

10/08/2026

The utilities under the heaviest affordability pressure are mostly not the ones with high rates.

Chris Medina shared our benchmark on the Smart Energy Consumer Collaborative's affordability panel last week. Rank utilities on effective rate against the poverty rate of the area they serve, and most of the worst-exposed charge at or below the national average.

A low rate does not mean your customers can afford the bill.

Full panel, on demand: https://hubs.li/Q04y0kBt0
See any utility's score: https://hubs.li/Q04y0kvH0

A model making the decision doesn't make fair lending rules go away.If you're using AI or other models to inform lending...
10/07/2026

A model making the decision doesn't make fair lending rules go away.

If you're using AI or other models to inform lending decisions, you still need to understand how those decisions are being made and whether they're treating people fairly.

The technology changes. The responsibility doesn't.

10/07/2026

If your institution hands account holder data to a public AI tool, where does that data go?

Rob Vance, our VP of Engineering, put it plainly on last week's webinar: is it training the model, and is it available when a competitor asks a question about your institution?

He also said we spend more time on governance and prompt management than on the AI itself.

That is the part that gets left out of the plan.

Watch the on-demand session: https://hubs.li/Q04xh7Xc0

10/06/2026

Building your affordability model after the commission asks for it is building a fire escape after the building is on fire.

The data is already there at most utilities. Three to five years of AMI, billing, payments, program enrollment. What takes 12 to 24 months is the plumbing around the model, and that is the line item that gets left out.

Full session: https://hubs.li/Q04xh2sl0

[LIVE CU ROUNDTABLE] What happens after a member opens their first product?For many credit unions, that’s where the rela...
10/05/2026

[LIVE CU ROUNDTABLE] What happens after a member opens their first product?

For many credit unions, that’s where the relationship starts to stall.

On October 22, Tomer Borenstein will host a conversation with Steven Reed from P1FCU about how they approached getting more members into a second product, what they learned, and what they’d do differently.

We’ll also hear from other credit union leaders about what they’re seeing, what they’ve tried, and how they’re thinking about deepening member relationships.

Request a seat: https://hubs.li/Q04yZtTy0

A few seats are still open for our Oct. 7 conversation with Single Stop!What happens when you can spot a customer headin...
10/02/2026

A few seats are still open for our Oct. 7 conversation with Single Stop!

What happens when you can spot a customer heading toward trouble before they fall into arrears?

That’s what we’re getting into with Single Stop and Hillary Wi******er from Seattle City Light.

We’ll talk about what utilities are doing to find these customers, connect them with help, and actually know whether it worked.

If affordability and arrears are on your list right now, come join the conversation.
https://hubs.li/Q04yYlcY0

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