10/19/2026
The day your best person quits, you find out how much of the operation was never written down.
You budget for the obvious part: recruiting, a new hire, a few weeks of ramp. Then the real bill arrives, the things only they knew and never wrote down, and the next person rebuilds the process from memory while quality slips.
SHRM pegs recruiting at around 4,700 dollars per hire, and Gallup puts replacement at between half and two times their salary once you count ramp and lost output. The invisible cost is worse. Here is the full breakdown.
Read it: necodex.com/resources/the-real-cost-of-unwritten-knowledge