08/14/2026
We are happy to report that as of 6:23 pm MST, phoenixNAP services based in the RadiusDC PHX-01 (Phoenix, AZ) Data Center are now back online, including Bare Metal Cloud, Bare Metal Servers, Data Security Cloud and other infrastructure services. This follows an elevated white space temperature issue in the facility, caused by multiple utility bump events which affected the facility's chillers and can be attributed to storms in the Phoenix, Arizona area earlier today.
RadiusDC technicians and their vendors worked throughout today to resolve the situation, restore cooling to their facility customers, and are working to prevent this issue from taking place in the future.
Upon receipt of a formal RFO from RadiusDC, we will distribute a phoenixNAP RFO with further details to our customer base in response to today’s outage.
We apologize to our customers and their users for the inconvenience this disruption has caused, and we want to assure you that we are working with our upstream providers to improve and prevent these unexpected disruptions in the future.
It is important to note that our support portal remains down following this incident. We will post an update to https://status.phoenixnap.com/ once the support portal is fully operational. For any other support issues, you can still reach our support team at 1-855-330-1509.
Thank you,
phoenixNAP Management
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