Fullbay

Fullbay Fullbay is heavy-duty shop management software that lives in the cloud. You can assign and monitor w

10/16/2026

Emergency fleet customers need direct outreach.

In this episode of Diesel Stories Podcast, host John Wittet is joined by Peter Cooper of Ascend Consulting and guest Bobby Chambers, President of Liberty Fleet Solutions, to explore certification, local connections, and earning emergency fleet repair work.

Treat fire, EMS, and police as a distinct customer group.

Keep your digital marketing, but add personal outreach.

Start with public fleets where you already have a connection.

Make your first contact a service offer, not another ad.

Your training is a competitive advantage.

Plan for the time commitment before you pursue this niche.

Give departments a concrete credential to evaluate your shop.

Include a nearby military base if you have a connection there.

Look for training gaps among the shops serving your market.

Judge your outreach by customer work, not online attention.

Chicago, thank you for coming out to HD Roadtrip.Vegas, you’re next. We’ll be at Topgolf Las Vegas on November 3 from 5 ...
10/15/2026

Chicago, thank you for coming out to HD Roadtrip.

Vegas, you’re next. We’ll be at Topgolf Las Vegas on November 3 from 5 to 9 p.m. If you’re in town for The SEMA Show, come swing a club with the heavy-duty crowd. (Sign up link for the free event in the comments.)

10/15/2026

Hiring starts with follow-through, not résumés.

In this episode of Diesel Stories Podcast, host John Wittet is joined by Peter Cooper of Ascend Consulting and guest Bobby Chambers, President of Liberty Fleet Solutions, to examine candidate screening and work preferences using Working Genius.

Check whether your applicants complete the scheduling steps.

Treat interview attendance as your first reliability check.

Verify your candidates meet the driver's license requirement.

Keep drug screening in your basic qualification process.

Work preferences matter beyond the résumé.

Use Working Genius to explore how your candidates like to work.

Look for idea generation when your team needs fresh approaches.

Match problem-solving preferences to your team's challenges.

Seek task persistence when your role needs steady ex*****on.

Separate your basic eligibility checks from work-style fit.

10/14/2026

Your shop profits need a purpose.

In this episode of Diesel Stories Podcast, host John Wittet is joined by Peter Cooper of Ascend Consulting and guest Bobby Chambers, President of Liberty Fleet Solutions, to explore financial stability, employee confidence, and putting shop profits back into the team.

Give your crew confidence that payday is covered.

Take unpaid vendor calls seriously as a sign of financial strain.

Let your shop's success give employees something to aspire to.

Explain what your profit supports, not just how much you make.

Your spending shows who benefits most.

Make employee events part of what your team gets back.

Weigh another new pickup against what your crew needs.

Connect major tool purchases to the earnings that fund them.

Show your techs how column lifts improve their daily work.

Keep generosity in your spending plan, not just your promises.

10/09/2026

Your diagnostic work deserves more respect.

In this episode of Diesel Stories Podcast, host John Wittet is joined by Peter Cooper of Ascend Consulting and the team from Kleyn Mobile Repair to examine diagnostic fees and customer understanding of modern truck repairs.

Show your customers what a diagnostic fee actually covers.

Separate your first suspicion from a confirmed fault.

Include your diagnostic software in the cost explanation.

Explain each test your shop needs before replacing parts.

Your repair process is customer education.

Give your customers context for modern truck complexity.

Challenge DIY expectations without dismissing your customers.

Turn your repair steps into plain-language explanations.

Use process videos to make your technical work visible. 🔧

Explain your full scope, not just the part being replaced.

10/08/2026

A failed seal isn't always defective.

In this episode of Diesel Stories Podcast, host John Wittet is joined by Peter Cooper of Ascend Consulting and the team from Kleyn Mobile Repair to explore vendor training and technician lesson plans.

Add hands-on training to your next supplier conversation.

Use STEMCO's shop visits to sharpen your team's wheel-seal skills. 🔧

Check your bearing setup before blaming a failed seal.

Focus your training on installation, not just replacement.

Your techs need direction, not guesswork.

Match your lesson plans to the work each tech handles.

Make the next training task clear before your tech logs in.

Explore HDA Truck Pride's online university for your team.

Account for membership when planning your training resources.

Pair your vendor instruction with structured online lessons.

10/07/2026

Performance problems start with hidden numbers

In this episode of Diesel Stories Podcast, host John Wittet is joined by Peter Cooper of Ascend Consulting and the team from Kleyn Mobile Repair to cover performance visibility and warranty accountability.

Your technicians need proof, not assumptions.

When you share numbers, standards become visible.

A visible bad day gives your team a clear feedback point.

Without metrics, you leave performance open to debate.

Warranty mistakes demand ownership and training.

Require sign-off when poor work causes a warranty issue.

You make the repair failure clear to the technician.

Targeted training gives your team a next step.

Your team sees that mistakes are not hidden.

You build accountability through facts and follow-through.

10/06/2026

Shiva grew up in his family's truck shop, built Pitstop, and now leads product at Fullbay. He talks with The Ken Miller about predictive maintenance, an AI that answers your shop's phone, and what's next. 24 minutes. Link in the comments.

10/02/2026

Can your business survive without you?

In this episode of Diesel Stories Podcast, host Peter Cooper joins multiple industry voices in a webinar-style discussion exploring shop growth, leadership, delegation, culture, and how to build a business that isn’t completely dependent on its owner.

Ask yourself one uncomfortable question.

What happens to the business if you’re suddenly not there tomorrow?

If customers need you for every answer, employees need you for every decision, and operations stop without you, you’ve created dependency instead of a sustainable company.

That affects more than your freedom as an owner.

Your family and employees are depending on the business too.

Build processes that don’t live only in your head.

Develop leaders who can make decisions without waiting for you.

Give your people the authority and confidence to run what you’ve built.

The goal isn’t to make yourself more essential.

10/01/2026

Not every customer deserves a yes.

In this episode of Diesel Stories Podcast, host Peter Cooper joins multiple industry voices in a webinar-style discussion about profitable growth, customer relationships, shop culture, leadership, and making smarter decisions as a business owner.

Revenue alone doesn’t make someone a great customer.

You need to know the margin behind that revenue.

Track the GPM, parts, labor, and KPIs that show what each relationship is actually contributing.

Then look closely at the bottom 20% of your customer base.

Some accounts have a legitimate reason for being there.

Others consume time, capacity, and resources without giving enough back.

Walking away can be terrifying, especially when one customer represents a significant piece of revenue.

But protecting your business sometimes requires a confident no.

One customer representing 15% of revenue came back after hearing it and ultimately accepted a $20-per-hour labor rate increase.

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2 North Central Avenue, Suite 425
Phoenix, AZ
85004

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