1Stream

10/09/2026

Visual Banners for Scheduled Holidays and Forced In / Out of Office Routing - Oct 2026

Discover how 1Stream enhances call flow management with new visual banners for holidays and office settings in the Control Portal, improving user experience.

10/09/2026

Customer Service Week is about the people on the phones — but let's give a nod to the owners who make sure everyone gets paid for the work they do. 💰

1Stream logs accurate time entries automatically, straight to the PSA, every call. No guessing, no missed billable time, no manual entry at 6pm on a Friday.

Happy clients. Happy techs. Happy owners. That's the whole 1Stream story.

10/08/2026

Retroactive Tickets, Time Entries, Activities and Notes to your PSA or CRM - Oct 2026

Discover how 1Stream enhances your CRM and PSA experience by retroactively assigning conversations, time entries, and notes to ensure accurate documentation.

10/07/2026

This Customer Service Week, let's talk about the people answering the calls. 🙌

Techs didn't get into IT to write ticket notes. 1Stream auto-generates the summary, transcript, and action items after every call — so techs spend their time solving problems, not typing about them.

Happier techs. Happier clients. That's the whole equation.

09/25/2026

Houston, that was a great day.

Thank you to everyone who found George and Ryan at NinjaOne ITX Rise. The NinjaOne community is asking sharp questions about AI - and earlier in the buying cycle than we have seen at a lot of events this year. That is always a good sign.

The theme was consistent: MSPs know there is time being lost on the support desk. The post-call wrap-up - 6+ minutes per call, every tech, every day - is the most recoverable piece, and most desks have not touched it yet.

1Stream closes that gap. If we talked at ITX Rise and you want to see what that looks like on your actual desk - let us find 20 minutes.

09/24/2026

NinjaOne ITX Rise, Houston - 1Stream is on the floor.

George and Ryan are here all day. If you are at the event and want to see what 6+ minutes of manual post-call work disappearing actually looks like - come find him. We will show you on the kind of desk your team runs.

The conversation is always the same at these events: MSPs know the wrap-up is costing them time. They just have not seen the fix yet. Today is a good day to see it.

Drop a comment or DM and let us connect before the day is out.

09/23/2026

🏈 The best teams don't wait until the game's over to make adjustments — they do it at halftime, while there's still time to win.

Client sentiment trending the wrong way across a few calls is the same kind of signal. Miss it, and you find out when they don't renew. Catch it, and you make the adjustment before it's a loss.

1Stream's call sentiment scoring flags it in real time — so "at risk" shows up on your radar, not in your churn report.

Make the halftime adjustment. Keep the client. 📈

09/22/2026

New Jersey — 1Stream is here.

Shaun Smith are at Kaseya Connect Local today. We are bringing everything: the 6-minute story, TechRadar, RepRadar, and the 20-minute demo that turns the conversation into a real answer for your desk.

If you are at the event, find one of us. If you want to grab time before the day is out — drop a comment or DM.

09/20/2026

1Stream Halo Integration Enhancements - Aug 2026

09/20/2026

AI Integrated Outbound Calling from Inside of your CRM/PSA/ERP Now Available

Experience seamless outbound calling directly from your CRM, PSA, or ERP with 1Stream's latest browser extension, enhancing productivity and record-keeping.