ServiceRocket

Name: ServiceRocket
Address: 2741 Middlefield Road Ste 200, Palo Alto, CA, 94306, US
Telephone: +18887070088

Since 2003, our Atlassian expertise has enabled thousands of enterprises to reduce complexity and empower users. Learn more at www.servicerocket.com

From software adoption to platform expansion, our tech and platform services allow them to better focus on their business. From transforming business to growing careers, we accelerate growth and reduce complexity. Our diverse team of Rocketeers collaborate across Asia, Australia, Europe and North and South America. Their commitment to the success of our partners, customers and each other fuels The Rocket.

06/23/2026

"Leadership is a journey and a craft, not just a task to complete."
— Rob Castaneda, CEO, ServiceRocket

At , we believe success is about lifting others up, through leadership, craft, and service. That belief took shape in a beautiful way during our recent Atlassian Partner Executive Series in Sydney, where Rob connected with master jeweler Roberto Mattei.

Two craftsmen. Two industries. One shared philosophy.

Check the Full Story ➡️ https://svcrk.et/4wQNGWn

06/17/2026

Atlassian ITSM talks about the "Art and Science" of teamwork.

The science: reliable processes, consistency, structure.

The art: human creativity, collaboration, judgment.

You can't have one without the other, and the best craftspeople have always known this.

Roberto Mattei, an internationally recognized jeweler, has mastered this balance throughout his career. And it's the same balance we help our customers find every day with Atlassian's System of Work.

Read the full story of how craftsmanship and technology converge ➡️ https://svcrk.et/4v3KQLX

06/16/2026

The teams getting the most out of Rovo have one thing in common: their Confluence is built for AI.
George Elshamaa and Rodrigo Luna from ServiceRocket, and Dan Tombs from Appfire have been in these tools long enough to know what works and what doesn't. Join them this Thursday for a live panel covering content structure, permissions, governance, and how to measure AI readiness across your org.

Register Here ➡️ https://svcrk.et/4epQdyz

06/12/2026

Want Rovo to work harder for your team? It starts with how your knowledge is structured.

Join us next Thursday for a live panel on turning Confluence into a real AI engine: page structure, data organization, and governance that helps Rovo surface better answers for everyone.

Featuring experts from ServiceRocket and Appfire, this session is built for IT leaders, Confluence admins, and Ops teams ready to get more from their Atlassian investment.

Save your seat ➡️ https://svcrk.et/4uumbiW

06/11/2026

A successful migration gets you to the cloud. A resilient one keeps you there.

In our webinar with Rewind and TechnologyAdvice, we get into what that actually means in practice: how to protect your data in Atlassian Cloud, design for governance and compliance before go-live, and make sure your team can recover fast when something unexpected happens.

Because the teams that get the most out of the cloud are the ones who planned for what comes after the move.
Watch the full session on-demand ➡️ https://svcrk.et/4eg7dHB

06/08/2026

During a recent visit to Sydney, ServiceRocket CEO Rob Castaneda and his son Charlie sat down with award-winning jeweler Roberto Mattei in his studio.

The result? A conversation about craftsmanship, technology, and what it really means to lead with heart.

Roberto laser-engraved the ServiceRocket logo into a custom piece, a moment where high-tech precision met artisanal branding.

But beyond the symbolism, the conversation surfaced something deeper: the best work, whether it's a hand-crafted ring or a digital transformation, happens when structure meets soul.

Dive into the full story ➡️ https://svcrk.et/4f206Ex

06/04/2026

In the cloud, one small change can ripple further than your team expects.
Alik Poladian, Senior Solution Architect at ServiceRocket, shares a scenario she's seen it happen: a team goes to clean up their Jira instance, deletes a custom field, and wipes data from dozens of projects at once.
That's why understanding your dependencies before making a move is non-negotiable. And having backups with item-level recovery means you can fix it fast when it happens.

Watch our full conversation with Rewind➡️ https://svcrk.et/4nY1EC3

06/03/2026

“Sprints aren’t just for technical teams – they’re for marketing and business teams too,”

ServiceRocket uses the Atlassian Teamwork Collection to scale their Marketing operations by centralizing every workflow and eliminating silos.

No more email chains: Marketing and Legal collaborate directly inside their work items. Feedback happens right where the task is, which saves hours of back-and-forth.

Real Agile Marketing: They run everything in sprints to track what’s actually getting done and keep the team focused on the right priorities.

Proving ROI: By connecting campaigns to their financial systems, they can see the real-time impact on pipeline and bookings. No more guessing.

As Sarah Brown, ServiceRocket’s VP of Marketing puts it: “It’s been empowering... because it’s a system we share with the entire company.”

Better alignment, faster feedback, and clear ROI.

Read the full story ➡️ https://svcrk.et/49nfEz4

06/01/2026

ServiceRocket achieved ISO/IEC 27001:2022 certification earlier this year, strengthening the security framework behind our global delivery work. Combined with our SOC 2 Type II certification, our enterprise customers can trust that their data and IP are protected within a rigorously audited environment.

Learn More ➡️ https://svcrk.et/4vkpHxw

05/28/2026

Moving your data to the cloud isn't the finish line.
Migration success means your teams can operate smoothly, recover quickly, and stay compliant from day one. That's where many migrations fall short.

In our recent webinar with Rewind and TechnologyAdvice, we shared what successful teams do differently:
✔ Plan for how their teams will actually work in the cloud
✔ Invest in discovery and design before migration begins
✔ Take ownership of data protection and resilience

Because in the cloud, success is defined by what happens after migration.
Watch the full session on-demand ➡️ https://svcrk.et/4aeMgey

Address

2741 Middlefield Road Ste 200
Palo Alto, CA
94306

Telephone

+18887070088

Website

http://www.servicerocket.com/

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