09/23/2024
Just a reminder to "Call before you Dig". https://call811.com/
The outage over the weekend was caused by major fiber damage by a utility construction crew. The outage affected our Santee subscribers and our Santee Operations Center which also prevented support calls from being forwarded to our after-hour support team.
We apologize for the inconvenience and inability to reach our support staff. We will be putting measures in place to prevent a future reoccurrence of this issue in such an incident.
811 is the national call-before-you-dig phone number.