UCC Networks

09/03/2026

Automate your daily operations and save time with UC Connect’s groundbreaking AI suite.

Discover how 24/7 Voice AI agents, multi-channel AI Chatbots, and real-time call transcriptions turn your everyday phone calls into actionable business data.

With UC Connect, you can connect, collaborate, and communicate using a smarter approach to unified communications.

09/01/2026

Customer expectations have changed and businesses need to be ready to meet customers wherever they choose to connect.

Introducing CX Connect by UCC Networks: an advanced contact center and customer experience platform designed to bring more of your customer conversations together.

From advanced call queues and CRM integrations to SMS, email, web chat, social messaging, AI-powered sentiment analysis, post-call surveys, reporting, and analytics, CX Connect helps organizations create a more connected customer experience.

Customer expectations have changed. Customers no longer communicate with businesses through just one channel. They may call, send an SMS, start a web chat, send an email, or reach out through social media, and they expect businesses to respond quickly and consistently regardless of how they connect....

08/31/2026

The next evolution of customer experience is coming.

Introducing CX Connect - a new customer experience platform designed to help businesses bring conversations, communication, and customer interactions together in one powerful solution.

From digital conversations to customer communications across multiple channels, CX Connect is being built to help organizations deliver a better, more connected customer experience.

And this is just the beginning.

🚀 CX Connect is coming soon.

08/28/2026

Your Cisco Call Manager environment is critical to your business communications. When it’s time for an upgrade, having the right expertise can make all the difference.

UCC Networks provides Cisco Call Manager upgrades and professional services designed to help organizations plan, implement, and support their Cisco collaboration environments.

Learn more about how UCC Networks can help with your Cisco environment:

https://uccnetworks.com/cisco-call-manager-upgrades-and-professional-services-by-ucc-networks/



https://uccnetworks.com/cisco-call-manager-upgrades-and-professional-services-by-ucc-networks/

For organizations that rely on Cisco Unified Communications Manager (CUCM), keeping the communication environment current is critical to maintaining reliable business communications. As systems grow, technologies change, and older versions reach the end of their support lifecycle, organizations may....

08/25/2026

Thinking about moving your Cisco phone system to the cloud?

Cisco Webex Calling provides cloud-based business calling while keeping your organization within the Cisco ecosystem.

At UCC Networks, we help businesses evaluate their existing environment, plan migrations, configure Webex Calling, coordinate number porting, test and cut over, and provide ongoing support.

We just published a new look at Webex Calling by UCC Networks and how our Cisco Professional Services team can help.

Webex Calling by UCC Networks brings Cisco cloud calling together with the professional services, migration expertise, and ongoing support businesses need to successfully deploy their communications environment. For organizations already using Cisco, Webex Calling can provide a path to cloud-based b...

08/24/2026

Looking for the right Cisco communications solution?

UCC Networks delivers Cisco solutions and professional services designed to help organizations deploy, upgrade, migrate, and support their communications environments, from Webex Calling and Cisco Call Manager to collaboration and telephony solutions.

🎥 Watch our latest video to learn more about Cisco Solutions by UCC Networks.

08/21/2026

We’re proud to be a Landis Gold Partner, helping businesses bring Landis Contact Center to Microsoft Teams.

Landis Contact Center provides intelligent call routing, real-time visibility, advanced queue management, reporting, and Microsoft Teams integration, giving agents the tools they need to better serve customers and giving managers greater visibility into contact center performance.

Book a demo today: https://uccnetworks.com/contact-us/

08/21/2026

Planning to deploy Microsoft Teams Phone in the UAE?

There are several important considerations beyond Teams itself, including PSTN connectivity, local telephone numbers, Direct Routing, SBC deployment, call routing, and local telecommunications requirements.

We put together a practical overview of what organizations should consider when deploying Microsoft Teams Phone in the UAE.

Organizations deploying Microsoft Teams Phone in the United Arab Emirates need to consider more than simply enabling voice calling in Microsoft Teams. Local telecommunications requirements, PSTN connectivity, number availability, network architecture, and regulatory considerations all play an import...

08/20/2026

Microsoft Teams Phone Calling in China

For organizations with offices, employees, or operations in China, Microsoft Teams can be a valuable platform for business communications, but adding voice services requires additional planning.

We put together a new guide covering Microsoft Teams Phone Calling in China and how UCC Networks can support organizations with their Teams voice deployment.

Read the full blog:

For organizations with employees, offices, or operations in China, Microsoft Teams can provide a familiar platform for meetings, collaboration, messaging, and business communications. However, enabling Microsoft Teams Phone in China requires more planning than simply assigning a Teams Phone license....

08/19/2026

Microsoft Teams Calling for India: What Businesses Need to Know

Microsoft Teams can be used as a business phone system, but deploying Microsoft Teams Phone in India requires consideration of local telecommunications requirements, PSTN connectivity, geographic availability, and SBC architecture.

We take a closer look at Microsoft Teams Calling in India, including:

- Microsoft Teams Phone and PSTN calling
- Direct Routing as a Service
- In-region SBC infrastructure
- Teams calling across key Indian metro circles
- Attendant Console and Contact Center integration
- Teams deployment and professional services

If your organization operates in India and is evaluating Microsoft Teams Phone or Direct Routing, this guide is a great place to start.

Microsoft Teams has become an important communications platform for organizations that want calling, meetings, messaging, and collaboration in one application. For businesses operating in India, however, adding business phone service to Microsoft Teams requires more than simply enabling a calling pl...