10/05/2026
Customer Service Week is about more than service – it's about celebrating the people who make exceptional service possible.
At DSS Technical and Installation Services, a team of nearly 50 analysts, specialists, and technical managers supports customers by responding to tens of thousands of requests each year.
Behind those numbers is a team committed to continuous learning, professional development, and growth – and the results speak for themselves:
* 99.9% first-response compliance
* 99.9% follow-up response compliance
* Nearly 50 dedicated service professionals
* 6.5 years average team tenure
That level of experience matters. It builds knowledge, strengthens customer relationships, and helps our team resolve issues efficiently while continually improving customer experience.
This , we're celebrating the people who show up every day with expertise, commitment, and a shared drive to help our customers succeed.
We are a longstanding partner to the U.S. Department of Veterans Affairs in providing groundbreaking solutions with 10 DSS applications being used at every VAMC nationwide and 70+ commercial applications across VHA health and corporate portfolios.