Dawar Consulting

04/07/2020

Hiring Alert!!!
Post: Client Services Representative II
Location: San Jose, CA

Position ID # 1535
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a " Client Services Representative II".

Duties Summary
The Client Services Representative II is part of the Client Services Department supporting activities for global supply fulfillment and order management.
The Client Services Representatives II reports to the Manager, Client Services Department.
This position works closely with Customers, Sales, Sales Operations, Revenue Operations, Finance, Sr. Client Services, and external Vendors in processing of Harmony orders.
Client Services Representatives II are passionate about ensuring an exceptional customer experience and approach each customer order with a high degree of quality.

Responsibilities include:
customer master data administration, all functions to complete post-sale customer set up and activation, and working with customers and Sales to resolve issues to ensure timely reporting and reimbursement.
The Client Services Representatives II will support Revenue Operations by ensuring accurate assignment of insurance, client, and patient billing information to facilitate reimbursement.
CSR II's will be required to follow documented procedures, and be a champion for Quality and Compliance in our regulated environment.
In this role you will be driving operational excellence for the company.

Responsibilities
Responsible for the customer administration within the Customer Relationship Management System (CRM), Laboratory Information Management System (LIMS), and Electronic Medical Record System (EMR).
Reviews, understands, and executes customer-specific requirements for order submission.
Responsible for monitoring, tracking, and resolving all Electronic Medical Record submissions for order management.
Provide first level support to customers:
For inbound contact from Sales: Resolve level I issues; Escalate where appropriate.
For outbound contact to client: Identify missing order or billing details; Educate on proper labeling, shipping, packaging, etc.; Verify account details. Escalate where appropriate.
Resolve report delivery issues.
Handle, evaluate, document, and resolve customer order issues to facilitate patient care, billing, and reimbursement.
Support Revenue Operations Programs.
Execute Patient Campaign Programs.
Submit supply orders to fulfillment vendor for new and existing clients.
Contribute to company or department projects/initiatives as needed.
Escalate issues to appropriate internal resources.
Recommend process improvements.
As business needs require, perform duties of the Client Services Representatives II
Completes the submission of patient and clinician data into Laboratory Information Management System (LIMS) and Revenue Ops systems.
Checks the work of others to assure order accuracy.
Coordination of document retention including: filing, scanning, retrieval of forms, and scheduling record pick up.
Other duties as assigned by management.

Skills

Must have strong attention to detail and equal focus on quality.
Highly organized with excellent time management skills.
Customer centric focus with delivering exceptional service.
Can work independently with minimal supervision.
Experience using Laboratory Information Systems (LIMS) and proficiency in Microsoft Office Suite desired.
Customer Relationship Management (CRM) Software (e.g. Netsuite, Salesforce.com) desired.
Knowledge of PHI and HIPAA guidelines preferred.
Strong interpersonal, written, and verbal communication skills.
Excellent people skills and ability to work well in a team environment.
Experience working in a contact center a plus.
Must be able to type at least 45 words per minute with excellent accuracy.
Must be able to lift up to 35 pounds.
Education

Associates Degree required but Bachelor Degree highly preferred.
Will consider equivalent work experience of 1+ years of experience in customer service/order management in a regulated, healthcare or CLIA laboratory experience

Please respond with your updated resume and contact information to [email protected].

Position ID # 1535
Apply Now: https://bit.ly/2IKaUHu

Best Regards,

Dawar Consulting Inc

01/12/2020

Hiring Alert!!!
Post: Quality Specialist I
Location: San Jose, CA

Position ID # 1394
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a "Quality Specialist I (CLIA Lab Experience preferred)".

Job Functions:

Maintain and monitor document control system and equipment record status in compliance according
to CAP/CLIA/CA/NY and other regulatory agencies.
Prepare for and participate in internal audits of the CLIA lab and supporting systems.
Maintain schedule of planned quarterly audits and/or Mgmt. Reviews.
Provide assistance to the CLIA lab for all CAPA and nonconformance investigation and resolution.
Oversee the CAPA and Nonconformance management systems.
Provide assistance to maintain high quality standards and change control during new test launch,
LIMS updates, and all process changes.
Maintain training and competency records. Ensure new hires have completed all required tasks.
Provide assistance to distribute and collect Continuing Education records. Assist in development of
updates to the training and competency program.
Support administration of the environmental monitoring system. Provide user assistance and back up
support to engineering services during upgrades or moves.
Assist with / manage projects to improve the effectiveness and efficiency of the existing quality system
Maintain records and proper documentation for Quality Meetings including preparation and distribution
of performance metrics.
Communicate and escalate any issues or concerns to the QA Manager.

Experience and Education:
1+ years in the diagnostics or pharmaceutical industry dealing with quality.
Experience working with CLIA, CAP, and NYS regulations / standards for operation of a Clinical Laboratory preferred.
Bachelor’s degree in Chemistry, Biological Sciences or related field, or equivalent combination of education and work-related experience.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].
Position ID # 1394
Apply Now: https://bit.ly/2IKaUHu

01/02/2020

Hiring Alert!!!
Post:Scientist I/II/Sr
Location: Pleasanton, CA

Position ID # 1369
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a “ Scientist II”.

Duties:
The Scientist I/II/Sr Scientist will be a member of the Assay Development team in Pleasanton for the development of RUO and CE-IVD/IVD products for use on next-generation sequencing (NGS) systems. The successful candidate will help develop and implement R&D strategies for related NGS applications including nucleic acid extraction, library preparation, sequencing, and data analysis. This position is ideal for individuals interested in learning assay/product development, involving design control.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1369
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

01/02/2020

Hiring Alert!!!
Post: Customer Support Representative
Location: Las Vegas, NV

Position ID # 1366
Apply Now: https://bit.ly/2IKaUHu

Job Description:
Resource will be supporting the Service Coordination Center as a CSR.
This position has responsibility for part ordering, case creation and dispatching of field personnel.
• Handles customer service inquiries and problems via telephone. May respond to email inquiries.
• Customer service is the primary function. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and or troubleshooting.
• Requires general knowledge of the organization, products, and or services.
• May assess needs and suggest alternative products or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Interfaces with external and internal customers on routine issues and inquiries.
• Knows and applies the fundamental concepts and tasks of specific area.
• Responds to customer inquiries (internal and external). May research information in order to follow up with inquiries.
• Work is generally routine in nature but may involve some non-routine issues. Some evaluation, originality or ingenuity is required.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1366
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

01/02/2020

Hiring Alert!!!
Post: Sr. Quality System Analyst Training
Location: Pleasanton, CA

Position ID # 1365
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a “ Sr. Quality System Analyst Training”.

Skills:
• Must be able to manage and meet multiple project deliverables and deadlines.
• Ability to work independently and have proven time management skills.
• Excellent English, spelling, and grammar skills.
• Able to adapt to a fast-paced, changing environment.
• Must be able to work well with all levels of associates, from entry level to management.
• Must be well organized, thorough and detail oriented.

Education:
• Must possess a combination of education and experience as follows:
• Minimum Associate's degree in Biological Sciences, Chemistry, or medical field
• 2+ years or relevant experience in the medical, diagnostics, or pharmaceutical industry with a focus on training processes &/or systems.
• Proficient with Microsoft Office (Word, Excel, PowerPoint and Visio)
• Knowledge of electronic Learning Management System (LMS) a plus (i.e., SAP LSO, Cornerstone, MediaLab, Oracle, Plateau Systems, etc.).

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1365
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

01/02/2020

Hiring Alert!!!
Post:Technical Product Support Specialist I
Location: Indianapolis, IN

Position ID # 1364
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a " Technical Product Support Specialist I"

Duties:
• Provides technical support to customers, answering basic questions on function and usage of products via the Technical Support Center. May also provide technical assistance to sales, marketing and other departments.
• Analyzes basic problems with nonfunctioning electro/mechanical equipment, software applications or reagents to identify problem area(s) and recommend corrective action.
• Serves as the primary support liaison between Client and the customer.
• Recommends solutions to customer’s application questions.
• Maintains database of problems so that recurring problems can be analyzed and reported.
• Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.
• Significant on-the-job training or formalized education in specific area.
• Requires some evaluation, originality or ingenuity.
• Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
• Contributes independently or with a team towards a program or department goal or service.
• Interfaces with internal customers and departments.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1364
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

01/02/2020

Hiring Alert!!!
Post: Healthcare Provider Customer Sales Associate
Location: Indianapolis, IN

Position ID # 1363
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a “Healthcare Provider Customer Sales Associate”.



**Working hours are Mon-Fri 9am-6pm.

Duties:

· Responsible for meeting and exceeding sales objectives of core bG and portfolio products in mid-tier Health Care Provider across the US, primarily by telephone, email, and other digital platforms.

· Must develop customer prospects and create and maintain relationships with decision makers.

· Contacts existing and potential new customers.

· Additionally, position requires the ability to create the value proposition in presentations to customers.

· Position suitable for entry level sales account manager.

· Has working knowledge of company products and services.

· Aptitude to do moderate analysis of territory metrics.

· Normally receives general instructions on routine work, detailed instructions on new projects, products or assignments.

· Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a “Healthcare Provider Customer Sales Associate”.



**Working hours are Mon-Fri 9am-6pm.

Duties:

· Responsible for meeting and exceeding sales objectives of core bG and portfolio products in mid-tier Health Care Provider across the US, primarily by telephone, email, and other digital platforms.

· Must develop customer prospects and create and maintain relationships with decision makers.

· Contacts existing and potential new customers.

· Additionally, position requires the ability to create the value proposition in presentations to customers.

· Position suitable for entry level sales account manager.

· Has working knowledge of company products and services.

· Aptitude to do moderate analysis of territory metrics.

· Normally receives general instructions on routine work, detailed instructions on new projects, products or assignments.

· Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1363
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

01/02/2020

Hiring Alert!!!
Post:Quality Specialist III
Location: Santa Clara, CA

Position ID # 1362
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a " Quality Specialist III​".

Duties:

Responsible for supporting development and implementation of Quality Management System (QMS) and supporting infrastructure/tools in compliance with FDA Quality System Regulation (QSR) regulations, International Standards Organization (ISO) regulations, and client's corporate requirements.
Actively participate in quality integration efforts for the Santa Clara site by supporting the planning, implementation and monitoring of integration milestones.
Partner with stakeholders to define and implement integration actions.
Responsible for supporting QMS harmonization effort at the Santa Clara site.
Write and revise Quality Systems procedures, perform gap assessments and assist in driving compliance. Understanding of laboratory procedures and GLP requirements is a plus.
Responsible for supporting QMS documentation using Electronic Document Management System (EDMS). Support coordination of document and record retention program for the site in alignment with the client's corporate requirements. Partner in defining procedures related to documentation storage and retrieval.
Support management and maintenance of training program for the site.
Experience in Change management, Supplier qualification, Inspection and CAPA management is an added advantage. Exposure to internal, external, laboratory, supplier auditing programs as appropriate.
A proven ability to work creatively and analytically in a problem-solving and process-oriented environment. Expected to operate independently, holding him/herself accountable to proactively fulfill tasks and achieve results within assigned timelines.
A proven ability to work in a collaborative, team-based environment dependent upon effective teamwork to achieve goals and company objectives.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1362
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

12/26/2019

Hiring Alert!!!
Post:Technical Writer

Location: Branchburg, NJ

Position ID # 1359
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a "Technical Writer"

Duties:
This position is responsible for validation activities in a cGMP /CBER regulated medical device manufacturing environment.
As a member of the Design Transfer and Technical Support Team, this position will participate in Process Validation activities including preparation of validation documents such as protocols, final reports and plans.
This candidate will be responsible for preparing, reviewing and/or approving validation documents to support new product launches and any changes to existing validated processes for regulated on-market products.
These validations may include the manufacturing and filling processes for bulk reagents (large and small scale) and for production intermediates such as Oligonucleotides, Control Stocks and Enzymes.
Duties include the preparation of validation plans, protocols and reports, analysis of data, and developing validation strategies in accordance with industry guidelines and SOPs.
This position must be able to lead validation deliverables / projects, manage multiple competing timelines and priorities and work in a cross-functional team.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1359
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting

12/26/2019

Hiring Alert!!!
Post:Senior EBS Developer
Location: Remote

Position ID # 1357
Apply Now: https://bit.ly/2IKaUHu

Our client, the leading third-party provider of enterprise software support services, is looking for “ Senior EBS Developer Remote”

Description:
8+ years of extensive design and development experience with Oracle EBS Payroll product development or enhancement building. Understanding of other Oracle HRMS products is required.
A track record of successful roles in several Enterprise Application projects (including full development and full QA lifecycle processes)
Knowledge of localizations: architecture, implementation and key functionality.
Experience creating and reviewing detailed technical documentation and unit test plans.
Familiarity with administrative tools i.e. Oracle AOL/FND.
Worked remotely in a virtual environment.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1357
Apply Now: https://bit.ly/2IKaUHu

12/26/2019

Hiring Alert!!!
Post:Regulatory Specialist II
Location: San Jose, CA

Position ID # 1356
Apply Now: https://bit.ly/2IKaUHu

Our client, a world leader in Pharmaceuticals and In-Vitro Diagnostics (IVD) tools, is seeking a " Regulatory Specialist II"

Duties:
Primarily assist in activities associated with transition from IVDD to IVDR regulatory approval of on-market in vitro diagnostic medical devices in global markets.
Secondarily, assist in submission activities for a variety of device regulatory approvals including the CE mark, US premarket approvals (PMAs), US premarket notifications (510(k)s), post-approval reports, export certificates, establishment registrations and listings, etc.
Acquire and maintain current knowledge of applicable regulatory requirements and scientific/technical issues in the geographic and discipline as relevant to assigned projects.
May interface with regulatory authorities on regulatory and technical matters, as directed.
May provide regulatory support on project teams.
May assist in the creation of Operating Procedures and policy guidelines.
May assist in review of labeling changes, as well as advertising and promotional materials.
May assist as the internal regulatory consultant for on-market product issues.
May assist in review of proposed device changes.

Interested candidates, please click on the link below and to apply.....
Candidates can also send their resume at: [email protected].

Position ID # 1356
Apply Now: https://bit.ly/2IKaUHu

Careers at Dawarconsulting