RapidSOS

06/16/2026

Heading to NENA 2026 Conference this year?

If you work a console, run a shift, or lead a center, we'd love to talk.

Thirty minutes built around your shift, your challenges, the stuff that makes the job harder than it needs to be.

We build what we build because telecommunicators tell us what's broken and what would help. NENA is one of the best weeks of the year for that kind of conversation.

Grab a few minutes with us: https://hubs.li/Q04lyhL40

#911

06/15/2026

Three years of work from the 911 community came together today.

The updated Recommended Minimum Guidelines for Initial Public Safety Telecommunicator Training are out — a consensus-driven framework built by the people who know this job best. From call processing and emergency communications technology to stress management and continuing education, it reflects how much the telecommunicator role has grown.

Total Response, a RapidSOS solution, has been part of this working group since the original guidelines launched in 2016.

We're proud to endorse what this community built together.

Worth a read if you work in 911: https://hubs.li/Q04lnKDf0

#911

Consensus-Driven Update Elevates Minimum Expectations and Addresses Changes in the Industry

06/15/2026

The World Cup is in Kansas City.

Over the next several weeks, visitors from around the world will fill stadiums, hotels, restaurants, and public spaces across the region. Some of them may need emergency assistance.

For 911 professionals, language barriers can't become barriers to help.

Earlier this year, KCPD became the first agency in the region to deploy real-time translation through RapidSOS, allowing telecommunicators to communicate with callers in nearly 200 languages directly within the 911 workflow.

The Mid-America Regional Council expanded that capability across more than 40 public safety agencies throughout the Kansas City metro area.

The World Cup helped shine a spotlight on the challenge. The solution will remain long after the tournament ends.

To the telecommunicators working today and throughout the this event, thank you for the work you do every day to serve your communities.

#911

06/13/2026

Every World Cup game has two teams on the field.

But there's another team working every match, every crowd, every emergency — and they never get a jersey.

This summer, 911 telecommunicators and ECC directors across North America are working some of the most complex public safety operations their cities have ever seen. Hundreds of thousands of fans from dozens of countries, speaking dozens of languages, in cities they've never visited.

RapidSOS was built for the people on the other end of that call. And this summer, we're proud to stand with every dispatcher working a World Cup shift.

The fans will never know your name. We do. We see you.

06/11/2026

RapidSOS technology will be supporting the heroes keeping us safe in every host city across all three countries.

16 host cities. Millions of fans.

While the world watches the matches, emergency communications centers, responders, venue operators, and public safety agencies are preparing for everything happening beyond the field.

Interested in how technology is supporting operations behind the scenes? Check out the recent Fortune article covering the role AI, connectivity, and public safety technology are playing throughout the tournament. Link in comments.

#911

06/10/2026

Listen to our partner Ricardo Martinez on this episode of Within the Trenches Podcast.

Why dispatchers ask so many questions during emergencies. Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911. This episode is sponsored by RapidSOS
https://www.withinthetrenches.net/blog/2026/6/10/within-the-trenches-ep-658

06/10/2026

"The only thing we are afraid of is the unknown."

That idea sits at the center of Behind the Emergency.

Every day, 911 professionals, responders, hospitals, and emergency managers make decisions in rapidly changing situations. The more they know, the better equipped they are to act.

Critical data already exists across devices, vehicles, healthcare systems, schools, and public safety technologies. The challenge is making sure it reaches the people making decisions when it matters most.

The role of the Safety Network is to move critical information to emergency communications centers, responders, and care teams so they can make decisions with a clearer understanding of what's happening.

Watch the full documentary:
https://hubs.li/Q04kVKrb0

06/09/2026

If you're heading to NENA 2026 this year, here's the one thing to put on your calendar before anything else.

Tuesday, June 30. Ohio Stadium. The RapidSOS Community Party.

One of the biggest stadiums in the world, a live DJ, food, drinks, behind-the-scenes access to The Shoe, and an evening with the people shaping the future of 911.

The 911 community built the Safety Network. This night is a thank you.

RSVP here: https://hubs.li/Q04kBQt20

06/04/2026

If you’re heading to NENA 2026, we’d love to connect with you.

For more than a decade, the dispatchers and supervisors told us what the job looks like at 2am, what data would actually help, and what was getting in the way. You guided how we built. That feedback is in every part of the Safety Network.

At NENA 2026, come see what’s new and what it can do for your center.

Book 30 minutes with our team and we’ll show you what HARMONY AI and the Safety Network look like for a center like yours. A conversation built around your challenges, your priorities.

And Tuesday night, June 30, we’re celebrating our partnership at Ohio Stadium. You’ve earned a night like this.

Book a demo and RSVP here: https://info.rapidsos.com/nena-2026

06/03/2026

When a caller doesn't speak English, every second spent routing to a third-party interpreter is a second the emergency isn't moving forward.

Butler County 911 solved this with RapidSOS, real-time transcription and translation built directly into their dispatch workflow. The moment a call comes in, the conversation is converted to text, translated, and visible across the entire room.

The result: dispatchers stay on the call. Resources move faster. Language is no longer a barrier to getting help.

"To have translation directly at our fingertips — where we're not having to go through another third party and find an interpreter — is incredibly beneficial."
— Chris Beck, QA Coordinator, Butler County 911

Telecommunicators are the first first responders. They deserve every advantage we can give them.

This is RapidSOS Harmony AI.