Queue Associates

09/01/2026

✈️ Guess who’s on the move again?

Jeff Goldstein is heading to Asia! He’ll be meeting with our team and connecting with the Microsoft community at the AI Community Conference Hong Kong, where Queue Associates is also a Platinum Sponsor. Follow this space for more updates.

Strategic meetings, conversations around AI and business transformation, and more time connecting with our teams across the globe! 🙌

👀 But where will he head next? Europe? Africa? Maybe both? With Queue offices across the globe and a newly opened office in Africa, there are plenty of possibilities. 🌍

Stay tuned to see where Jeff pops up next!

09/01/2026

From conversation to action.
Microsoft Copilot Cowork helps users execute complex tasks across Microsoft 365, bringing AI-powered automation, context, and productivity into everyday work.
Learn more: https://bit.ly/4yq1xno

08/31/2026

🤖 Microsoft is making Dynamics 365 Customer Service more agent-ready with the general availability of its MCP Server for Service.

The new capability opens more ways to connect AI with customer service data, tools, and workflows, while supporting Microsoft's broader direction toward agentic AI.

Read Queue Associates latest Insights for a closer look at Dynamics 365 Customer Service, MCP, and Microsoft’s evolving vision.

Explore Microsoft Dynamics 365 Customer Service, MCP, Copilot, and agentic AI for connected customer service workflows in our latest Insights.

08/30/2026

Jeff Goldstein and Microsoft Senior Customer Engineer Rodney Hanson were in Florida yesterday (August 29) at the Daytona International Speedway for the 2026 Coke Zero Sugar 400, where Ryan Preece held on through a wild overtime finish for his first career NASCAR Cup Series win and the final spot in The Chase. 🏎️

It gave Jeff and Rod a great opportunity to connect and build on Queue Associates’ longstanding Microsoft relationship and shared focus on customer success.

QueueAssoc.com

Microsoft AI Cloud Partner Program Microsoft Dynamics 365 Microsoft 365 Microsoft Copilot Microsoft Azure International Association of Microsoft Channel Partners

08/28/2026

🏢 Inside Microsoft’s new Miami space at 830 Brickell!

Jeff Goldstein, Erika Williams, and Rajiv Sewsarran recently had the opportunity to tour the new campus and experience the impressive space firsthand. From thoughtfully designed collaboration areas to purpose-built spaces for bringing customers, partners, and teams together, it’s exciting to see expanding its presence in South Florida.

We’re looking forward to spending more time here and, hopefully, hosting more events, conversations, and opportunities to connect with our Microsoft community in the future. 🤝

Exciting times ahead in Miami! 🌴

08/28/2026

Purview Adds a New Layer of Data Protection
Microsoft Purview's new file quarantine capabilities for SharePoint and OneDrive add another layer of protection.
Learn more: https://bit.ly/44mmrWR

08/27/2026

Simon Thompson, Global Head of D365 Development, recently travelled to Queue Associates' Chennai office to work closely with our Indian team, delivering in-person development training and spending time with Kalidasan, Vibha, Sibin and SM.

The visit was a great opportunity for learning, knowledge sharing and team building. From productive sessions in the office to enjoying some incredible local cuisine, it was a fantastic way to strengthen relationships and invest in our people across the globe.

08/27/2026

Microsoft is expanding Dynamics 365 Sales with seven MCP-powered data integrations that bring external sales intelligence directly into AI workflows.

See what this means for the future of agentic selling in our latest Queue Insights article.

Sales teams have more data available than ever before, yet much of the information needed to qualify leads and prioritize opportunities still exists outside of the CRM.

08/26/2026

Microsoft is using an AI-powered toolkit to identify operational bottlenecks, automate workflows, and improve efficiency across large-scale business processes.

See what this means for the future of AI-driven operations in our latest Queue Insights article.

As business processes become more complex, manual workflows can create bottlenecks that slow operations and limit scalability. Microsoft recently shared how its Business Operations team addressed these challenges by developing an enterprise AI toolkit designed to identify inefficiencies, automate wo...

08/25/2026

Security is entering a new era. 👀
Microsoft is advancing AI-powered security with new capabilities designed to help teams identify and address vulnerabilities faster.
Learn more: https://bit.ly/4wC0CyE