Avoca AI

05/15/2026

05/07/2026

Episode one of Avoca’s podcast, Trade Secrets: From the Ground Up is live wherever you get your podcasts.

Tyson Chen sits down with Josh Campbell and Michael Hirsh, the owners of Rescue Air and Plumbing in Dallas on building and scaling. This is the kind of conversation you usually only get to hear when you're sitting across the table from the operator at a conference dinner. Now you can listen on the way to work.

Tag an operator who'd get something out of it. Listen now: https://hubs.li/Q04fR0hk0

05/06/2026

It's almost here! Subscribe to Trade Secrets: From the Ground Up. First podcast episode drops Thursday.

https://open.spotify.com/show/2hV6KXmGmAAAYtzKjz2BRU?si=6u4S6Mv5Q126MYK4nIS86w

04/23/2026

This month is National Pest Management Month, and it's a good moment to recognize the technicians, CSRs, and business owners who keep homes and businesses safe from the stuff most of us would rather not think about.

At Avoca, we work with pest pros across the country, and the work ethic we see is unmatched. Here's to the crews showing up, solving problems, and making life a little less itchy for the rest of us!

04/13/2026

Our engineers sit with your teams, learn how your business works, and build your AI front office around how you actually operate.

We call the role a Forward Deployed Engineer 🔧 It's how we get close enough to our customers to build something that actually works for them.

Read our post on why: https://hubs.li/Q04bDT7-0

04/10/2026

Jon Ryan and Mark Paup were early to the AI game and they're sharing their unfiltered experience. What worked, what didn't, and what they wish someone had told them before they started.

If you've been curious about AI but aren't sure where to begin, this one's for you.

📅 April 23 | 10 AM ET

Excited to team up with Nexstar Network for this one. Save your spot below.

Most contractors have heard about AI. Few know what it actually takes to make it work. In this live session, Nexstar members Mark Paup (Golden Rule) and J...

04/09/2026

Our new Office Manager, Jamie 👋

Right next to our new customer photo wall. The first faces every person on our team sees when they walk in every morning.

Welcome to the team, Jamie. You picked a good wall to sit next to.

04/06/2026

We are deep in swarm season.

Ka Tsu breaks down how pest operators are using Avoca to handle inbound, lock in recurring revenue, and keep their teams dialed in.

Swipe through 👉

03/04/2024

Hey y’all! Come check out the podcast we made with HVAC Success Secrets: Revealed! 🚀

🏆 Here are some key takeaways:
✨ Ideal Booking & Abandonment Rates:
Aim High: Successful call centers boast booking rates to 85% up.🎯
Minimize Loss: Keep your abandonment rate below 4% to ensure potential clients aren’t slipping through the cracks. 🔒

🤖Stages of AI Integration in Your HVAC Business:
Enhancement: Use AI to train and support your CSRs, ensuring top-notch customer interactions. 📈
Hybrid Approach: Let AI handle non-revenue calls, freeing up your team for more critical tasks. 🔄
Full Automation: Future-forward businesses will see AI managing the entire call center operation. 🌐

💡 Maximizing Booking Rates - Tips & Tricks:
Avoid Negative Language: Swap out phrases like "unfortunately" with more positive, solution-focused language. 🔄
Fast Response: Ensure calls are picked up quickly to reduce abandonment and increase engagement ⏱
Emotional Intelligence: Train CSRs to detect and adapt to customer emotions for more personalized service.😊
Objection Handling: Equip your team with strategies to turn inquiries into bookings, focusing on benefits and solutions. 🗣

Here are the links that you will need
Facebook: https://fb.watch/qtODfZnjw6/
YouTube: https://youtu.be/YYS6YgzTeoA
iTunes: https://podcasts.apple.com/us/podcast/ep-195-tyson-chen-w-avoca-ai-ai-your-ticket-to-the/id1566767789?i=1000646647837
Spotify: https://open.spotify.com/episode/5sb94WYxrl2okBie6Gxwrb?si=XFjqI0rRR2KQkrzuQA05fA
Amazon: https://music.amazon.com/podcasts/5fa145d6-2006-4297-9fff-35e42695fcd0/episodes/b5818561-e7ef-4145-9e4e-3f3e2e6bdac2/hvac-success-secrets-revealed-ep-195-tyson-chen-w-avoca-ai---ai-your-ticket-to-the-top-of-the-trades

Ready to transform your call center management? 🌟

We're thrilled to bring you an insightful conversation on the interplay between technology and customer service in the trades. Tyson, co-founder of Avoca AI, shares his pioneering journey integrating AI in HVAC operations to redefine customer service. Key Takeaways: * Enhanced by AI - Disco...