06/02/2026
Saying "no" to a brand new facility is terrifying... but what if it's the secret to winning their trust?
In our latest clip from the NEMT Experts Podcast, Nakaa Clark, founder of Cali Care Transportation , shares the exact moment she turned down a wheelchair transport because the patient needed more than minimal assistance to safely stand and pivot.
As a growing NEMT owner, itโs so tempting to take every call just to prove you're reliable. But Nakaa knew that putting the patient (and her business) in jeopardy wasn't worth it. ๐
The result? The facility appreciated her honesty so much that it completely solidified their relationship! ๐คโจ
Itโs a powerful reminder: Patient safety always comes first, and true facility partnerships are built on trustโnot just saying "yes" to every trip.
๐ง Watch the full episode at the link below to learn how Nakaa built her incredible 10-van fleet in Southern California in just 18 monthsโwithout relying on a single broker!
๐ https://www.youtube.com/watch?v=ZBekVK0TtFU