Televergence Solutions, Inc.

04/28/2026

Had an incredible evening last week bringing together the Titan 100 Nashville community at the Nashville City Club.

Special thanks to G&A Partners for hosting and to our moderator and panelists, Tracy Davison, Scott Bowers, Matt McCauley and Tim Carroll for leading such a thoughtful and engaging discussion on “The New Rules of Hiring & Retention” From attracting and retaining top talent, to navigating people-related risks and the evolving role of AI, the conversation offered real, practical perspectives that leaders can take back to their organizations.

I am so grateful to be part of this wonderful community making an impact on our local Nashville area!

Nominations are currently open for 2026 Nashville Titans. I can tell you firsthand what an incredible experience it has been to be part of this community. Being recognized as a Titan is more than an award, it’s joining a network of leaders passionate about growth, innovation, and making an impact. To learn more please visit: https://lnkd.in/esvXnRrE.

Pictured from left to right: Teona Chapman, Jill Perry, Deb Ward

04/22/2026

DID Scrubbing Service

Maximize Contact Rates with Televergence DID Scrubbing Service

Televergence has created an algorithm-based DID scrubbing service to ensure the highest possible connection rates. All DIDs we provide have been scrubbed against nationally available databases for DIDs that are not marked as SPAM and are well rested.

MRC’s and NRC’s for replacement DIDs marked as SPAM will be invoiced at each customer's existing, DID volume-based pricing.

DID lists provided to Televergence via an excel spreadsheet (.cvs file) for scrubbing will have all DIDs that are marked as SPAM noted. If requested and available, Televergence will provide alternative DIDs.

Our recommendation is to routinely scrub DIDs weekly, or at a minimum monthly, to ensure they are not marked as SPAM.

In addition to routine DID scrubbing, Televergence strongly recommends using CNAM.

For more information on this service, please call Ira Globerson, VP of Sales at 213-943-2023 or email at [email protected]

04/08/2026

See how we helped this customer with an outage...

CHALLENGE: A customer who specializes in interactive voice responses and web-based surveys requested an immediate transition of more than 20,000 toll-free numbers to Televergence’s RespOrg.

These toll-free numbers were of high importance and required a guaranteed reliance due to the services the customer provides for a government agency.

SOLUTIONS: The toll free numbers were pre-configured to route to the customer’s existing VoIP platform. Extensive testing was completed with no issues. The numbers were migrated to Televergence within days of the customer’s request.

RESULTS: All traffic has been successfully supported for over 3 years. Since the initial project was completed, the customer has added more capacity to the Televergence network, rapidly growing in the industry alongside Televergence.

03/31/2026

Televergence Customer Returns due to Outstanding Technical Support, Troubleshooting & Problem Resolution

This Televergence communication services customer uses multiple service providers to ensure that the large volume of traffic that their customers route is well-serviced at competitive rates. Televergence initially won a portion of this customer’s voice services in mid-2021 based on very competitive rates and our unparalleled technical support and customer service. Traffic volumes, while growing, did fluctuate during the subsequent months, however, at all times, Televergence was able to support this customer.

At one point, due to some technical issues that the customer alleged was the fault of Televergence, the customer took Televergence out of route. The Televergence technical team did a thorough analysis and participated in several meetings between the technical teams of Televergence and the customer to discuss and resolve the issues that were impacting the customer’s use of our network and routes.

The Televergence technical team was able to validate, via these technical meetings, that the issue affecting this customer was internal to their network, and not a Televergence issue.

As a result of the extensive technical troubleshooting and assistance, the customer started routing traffic back over the Televergence network and the two teams are working together to increase the volumes being routed over the Televergence network.

This is another example of the Televergence team going “above and beyond”, providing in-depth technical analysis, troubleshooting and issue resolution for a customer. While the company’s unparalleled customer service and technical support is especially helpful for smaller companies whose IT infrastructure and technical team may be limited, in this case, the customer was very large, with a substantial IT and technical team. Televergence’s technical expertise enabled their team to identify and resolve the issue.

03/18/2026

02/24/2026

Meet Ira Globerson our VP of Enterprise & Govt. Sales

As a telecom executive for over 30 years, Ira works closely with key customers and agent partners on enhanced services, cost reductions and ROI achievement on their voice services. Focusing on Inbound Toll-Free and Outbound Long Distance for contact centers, nonprofits, market research firms, public opinion campaigns and other large users, Ira’s “service as a competitive advantage” philosophy enhances customer and agent partner relationships.
He actively participates in the Insights Association, AAPOR and various non-profit events as part of Televergence’s “Giving Back” program. If he’s not at his desk hard at work, you just might find Ira on the nearest golf course enjoying a round.

To learn more about how Televergence can help your business save money, please reach out to Ira at [email protected] or +1-213-943-2023

01/21/2026

Our CEO and Founder, Deb Ward, is looking forward to serving as a mentor at Nashville Business Journal’s Mentoring Monday. This event brings together women for meaningful conversations about leadership, growth, and career direction.

Join us on Monday, February 23, 2026
Time: 8:00am - 12:00pm
Location: George Shinn Event Center @ Lipscomb University
Register at: https://lnkd.in/e4ZEuR7q?
utm_source=sm&utm_medium=so&utm_campaign=mentoringmonday26



Mentoring Monday & the Nashville BizWomen Summit - Nashville Business Journal
www.bizjournals.com

01/15/2026

Today we celebrate our newest Entrepreneur of Purpose — Deborah Ward, Founder & CEO of Televergence Solutions.

As an EOP Member, Deb joins a national leadership initiative of women business owners operating under the Enterprising Women Foundation, dedicated to scaling purpose-driven businesses while creating measurable social and economic impact.

With more than 35 years of leadership in telecommunications, Deb has built a company anchored in integrity, perseverance, and client-focused service, cultivating relationships that average more than 13 years. A visionary leader within EOP, she has expanded her impact through the launch of UV BIOCLEAN, advancing healthier indoor air quality, and through her support of Mission Sisters Who Work.

Deb’s work reflects the heart of Entrepreneurs of Purpose — creating safer, healthier workplaces, empowering others, and driving innovation with purpose.

We are proud to welcome Deb Ward to the EOP.