06/04/2026
An AI agent won’t understand your urgency, can’t understand your experience, and will never understand all of what makes your job uniquely yours. AI agents cannot replicate or replace the experience and expertise needed to provide customer care that actually makes your ordering process easier.
Primus does not and will not use AI agents to handle your questions, concerns, and requests. Every inquiry we field is investigated and answered by people who not only want to ensure a smooth ordering process, but people that are invested in your success.
We are a company built on the backs of people who have given tremendous amounts of effort, dedication, and care. Our day-to-day operations have been shaped by the experiences gained through our interactions with you. We’ve become who we are by having human beings craft solutions that precisely address intricacies for the different situations you’ve brought to us. AI agents will never compare to our ability to support you because AI will never be us.
If you’d like to talk to real people who continually learn how to serve you better, call Primus.
