Ciello

05/23/2026

This Memorial Day, and every day, we honor the sacrifices many have made to protect our freedom. 🇺🇸
Our office will be closed Monday, May 25, in honor of Memorial Day. For emergencies, call 719-852-3538 or 800-332-7634; phones are staffed 24 hours a day, 7 days a week

05/23/2026

Congrats, Class of 2026! We’re proud to invest in the future of our community—one student at a time.

05/23/2026

Congrats to the SLVREC/Ciello team for taking 2nd place in today's Glen Martinez Memorial Golf Tournament ⛳️ ... Anfernee Romero, Keith Romero, James Romero and Kelby Maestas 🏌️

05/04/2026

We’re aware of power outages affecting some areas of the San Luis Valley served by Xcel Energy. At this time, SLVREC members are NOT experiencing an outage, and our crews and system are operating as normal. ⚡

If you are a Ciello customer, please remember that Internet service requires power at your home— so outages from other providers may still affect your connection.

Stay safe everyone! 🧡

05/02/2026

When you choose Ciello, you’re choosing people who invest right back into this community.

We're not just your Internet provider—locally, we're your neighbors.

https://ciello.com/interested-service

05/02/2026

We’re happy to support this annual event in Monte Vista! Don’t miss it today!!

04/26/2026

From challenges to community— just another week doing what we do...

04/22/2026

For clarity on our previous post/messaging...
During a power outage, the Ciello network will remain operational. However, your Internet service requires power inside your home. If you do not have backup power (such as a generator or solar with battery backup), your service will not work during the outage—even if you are using a laptop or mobile device on battery power. Thank you!

Wildfire Risk Alert - Condition Red Flag Warning for the San Luis Valley

Our local energy neighbor, Xcel Energy, has public noticed a Public Safety Power Shutoff (PSPS) this Wednesday, April 22, starting between 9 and 11 a.m., in response to wildfire risk (More info: https://www.facebook.com/share/p/1DPafEzive/ ). You may be wondering if this affects SLVREC/Ciello electric or Internet, so we’re providing the following FAQs to help answer your questions.

Is SLVREC issuing a PSPS too?
Not currently. SLVREC is actively following multiple conditions according to our Wildfire Mitigation Plan and are prepared to take action if necessary (see below decision tree).

Will Xcel’s planned PSPS affect SLVREC members?
Not Currently. Xcel does not plan to interrupt transmission services to SLVREC substations. Members should experience no interruption of service.

Will Xcel’s planned PSPS affect Ciello customers?
Not Currently. Xcel plans to interrupt service to multiple Ciello communication sites during the PSPS, however we have implemented backup sources to prevent interruption. Customers should experience no interruption of service.

“Wildfire risk is real in the San Luis Valley, and SLVREC/Ciello is taking action. We are actively following our Wildfire Mitigation Plan, strengthening our system, and working closely with emergency partners to protect our members and communities.” – Eric Eriksen, SLVREC CEO

For more information or to report a problem, please call (800)332-7634. See more online: https://www.slvrec.com/fire-mitigation-plan

04/21/2026

COPPER THEFT CAUSED SUNDAY OUTAGES
San Luis Valley Rural Electric Cooperative (SLVREC) is experiencing incidents of copper theft from utility poles across our system, including transmission poles owned by Tri-State G&T. These thefts are dangerous and threaten the reliability of electric service in our region.

The most recent incident occurred Sunday, April 19, impacting 6,482 meters across five substations. The outage lasted nearly three hours and caused damage to nine Tri-State structures. While the financial impact is still being assessed, incidents like this can result in significant repair costs.

Tampering with utility poles is extremely dangerous and creates safety hazards for both the public and our lineworkers. It also increases the risk of outages affecting homes and businesses. In addition, the removal of grounding wires increases the risk of fire by reducing the system’s ability to safely dissipate lightning strikes.

If you see suspicious activity near a utility pole, please report it immediately to our office and your local sheriff’s office. We appreciate your help in protecting our community and keeping the lights on.

Call 719-852-3538 with any questions.

04/21/2026

Wildfire Risk Alert - Condition Red Flag Warning for the San Luis Valley

Our local energy neighbor, Xcel Energy, has public noticed a Public Safety Power Shutoff (PSPS) this Wednesday, April 22, starting between 9 and 11 a.m., in response to wildfire risk (More info: https://www.facebook.com/share/p/1DPafEzive/ ). You may be wondering if this affects SLVREC/Ciello electric or Internet, so we’re providing the following FAQs to help answer your questions.

Is SLVREC issuing a PSPS too?
Not currently. SLVREC is actively following multiple conditions according to our Wildfire Mitigation Plan and are prepared to take action if necessary (see below decision tree).

Will Xcel’s planned PSPS affect SLVREC members?
Not Currently. Xcel does not plan to interrupt transmission services to SLVREC substations. Members should experience no interruption of service.

Will Xcel’s planned PSPS affect Ciello customers?
Not Currently. Xcel plans to interrupt service to multiple Ciello communication sites during the PSPS, however we have implemented backup sources to prevent interruption. Customers should experience no interruption of service.

“Wildfire risk is real in the San Luis Valley, and SLVREC/Ciello is taking action. We are actively following our Wildfire Mitigation Plan, strengthening our system, and working closely with emergency partners to protect our members and communities.” – Eric Eriksen, SLVREC CEO

For more information or to report a problem, please call (800)332-7634. See more online: https://www.slvrec.com/fire-mitigation-plan