PerfectServe

06/03/2026

Here are four ways healthcare leaders can improve communication with their clinicians.

06/03/2026

When we surveyed nearly 350 clinicians about the operational challenges that make their jobs harder, we expected to hear about dated or ineffective tech, difficult schedules, staffing shortages, and the like.

But one other answer really stuck out to us: About 40% of survey respondents said that their leadership team has NEVER asked them for feedback about the tools and processes they use to do their jobs every day.

That's pretty staggering. 😬

Among the variables that can convince clinicians to stay at their current job instead of jumping ship, having leaders who listen to their concerns and act on their feedback is high on the list.

If your organization has room for improvement in this area, here are four ways healthcare leaders can improve communication with clinicians to foster a healthier and more collaborative workplace environment.👇🏽

06/02/2026

Among the many challenges associated with building schedules by hand (or with ineffective tech), one that we see all the time is short "runways."

Allow us to explain.

Especially if a schedule gets built manually, piecing all of the variables, requests, and requirements together to land on a final product takes a lot of time and energy, even if that schedule only covers the week or month ahead. Doing a 6-month or year-long schedule is almost a pipe dream.

For providers at organizations that use this scheduling approach, that means they don't have much visibility into what their future workload looks like, and it becomes harder to plan their lives outside of work. That also means patients have smaller windows for booking future appointments.

As Midwest Physician Anesthesia Services learned, Lightning Bolt Scheduling can transform that weekly scramble into an efficient, automated process. The result? A 6-month schedule that brings flexibility and peace of mind for providers and patients alike.

05/29/2026

In talking with Amanda Brown about the importance of giving nurses a seat at the table in technology discussions, she recalled an eye-opening experience with the way workarounds can show up in real life.

In this instance, the nurse was proactively flipping a sensor to avoid getting in trouble for a persistent alert.

That's not ideal from a patient care standpoint, but it also signals another lesson: The aim with new processes and new technology should be to remove cognitive burden from the care team members using them most.

If you don't thoroughly vet these things up front to make sure they fit well within day-to-day patient care activities, you might find out after the fact that people are using them incorrectly—or just not using them at all.

05/27/2026

If you don't know our Chief Innovation Officer Ben Moore, he's basically a walking encyclopedia of facts, figures, and insights for everything related to clinical communication, scheduling, and care team collaboration. He's forgotten more about this space than most of us will ever know!

In a new series called The Moore Report, we're taking advantage of Ben's experience and expertise to discuss a wide range of important topics relevant to healthcare and health IT today.

In the latest episode, we talk about the hospital experience that spurred him to found his own company, how he landed at PerfectServe, the important role that analyst organizations like Gartner and KLAS Research play, and why not all "secure messaging" solutions are created equal. 👀

Oh, and we also talk about the music Ben would take with him if he got stranded on a deserted island. 🎤

Full episode is linked in the comments!

05/26/2026

As UNC Chapel Hill's Department of Psychiatry dealt with explosive growth, to the tune of hiring 20 new physicians per year over a 4-year period, it became obvious that their existing scheduling methods were no longer cutting it.

Schedules managed by 25 different administrators using different tools. 3 chief residents building residency schedules, which meant their institutional scheduling knowledge wasn't easy to capture on their way out. Complex schedules involving inpatient, telehealth, clinic, and behavioral hospital work.

And the list goes on.

After partnering with PerfectServe to implement Lightning Bolt Scheduling, they've seen an 88% reduction in schedule creation time, and schedules are now published in a predictable twice-a-year cycle, which gives everyone much more insight into (and ability to plan around) their upcoming workload.

Beyond that, the entire department can now shift their focus to other priorities, like helping to open a children's hospital and improving internal wellness efforts.

More below.👇🏽

05/25/2026

Just a little trivia as people all across the people soak up the sunshine (and maybe a little rain, too)!

May we always remember and honor those who sacrificed their lives.

05/21/2026

The hospital switchboard has become mission-critical infrastructure. The tools haven't kept up.

We surveyed 100+ healthcare IT and operations leaders to find out how wide the gap really is — and some of what came back was surprising.

On May 28 at 1 PM ET, we're hosting a live panel to unpack what the data means and what health systems can actually do about it.

No product pitch. Just research, context, and a conversation worth having. Sign up today!

A live panel discussion with healthcare communication experts, grounded in original research from 100+ IT and operations leaders across U.S. health systems.

05/20/2026

Like many practices, Lansing Pediatric Associates used to rely on Microsoft Excel to build schedules. They started on the path to modernization by moving their doctors to Lightning Bolt Scheduling, but schedules were still managed in Excel. That caused some problems.

The primary issue was staffing inefficiency. "There were some days we were overstaffed with nurses, and some days we were understaffed," said Practice Administrator Cory Amendt. Especially on days where they were understaffed, nurses felt like they had to scramble to get everything done.

After transitioning nurses to Lightning Bolt as well, the downstream impacts have been very noticeable. Staffing ratios are now dialed in, nurses see their schedules 3 months in advance, and nurse managers are no longer left trying to cover unexpected gaps in the schedule at the last minute.

Oh, and the cost savings!

"Cory estimates that Lightning Bolt has eliminated roughly 2 to 3 hours of work for nurse managers each day. [...] This reclaimed admin time amounts to 💲4️⃣0️⃣,0️⃣0️⃣0️⃣ in cost savings over the course of a year."

Read the full story to learn more about Lansing's nurse scheduling experience with Lightning Bolt.

05/19/2026

When Lucy Dennis and the team at St. Luke's Health System started looking for an enterprise system, they did their homework. They researched features & capabilities extensively, and they also went straight to the users to hear about first-hand experience with Lightning Bolt and five other platforms.

St. Luke's eventually selected Lightning Bolt to bring their organization "into the 21st century of provider on-call scheduling." Describing the impact they've seen so far, Lucy says Lightning Bolt "has reduced errors and delays in care" and "created efficiencies for our staff."