PerfectServe

06/23/2026

Sometimes the success story is actually pretty simple:

Provider in the ED is a nuisance for a large organization. It takes way too much time and shifts are almost impossible to balance. Problems compound as the department grows.

Enter Lightning Bolt.

Our scheduling tool now manages the department's 80+ providers, 200+ scheduling rules, and 1,000+ requests per month with ease.

In the words of the department chair: "The system is absolutely fantastic."

Got a complex schedule? We have just the solution. 😏⚡️

06/18/2026

Did you know that, according to Prosci, organizations with strong programs are 7 times more likely to achieve business innovation goals?

That's why you can't afford to underestimate the importance of change management when your organization embarks on a new technology or digital innovation project.

Here are 4 things you need to know about change management in healthcare.

06/18/2026

Communication in healthcare is usually more complicated than getting a message from point A to point B. Lots of variables can influence both the final destination AND how it gets there.

With our Dynamic Intelligent Routing® technology, we can help practices like Cardiology Consultants of Toms River get their average read time for urgent messages down to just 2.7 seconds.

You take care of patients, we'll handle the communication.

06/16/2026

What happens when a medical group like Summit Cancer Care rolls out Lightning Bolt after using Google Sheets for scheduling? To name a few things:
- It's much easer to balance their providers' workloads
- They have a real support team that can help them with any scheduling difficulties they encounter
- Schedule changes can be handled quickly and are immediately visible to all users

Read more about how Summit and PerfectServe partnered up to build a scheduling operation that will last far into the future. 🤓

06/15/2026

The discussion of in healthcare doesn't always touch on one of the most serious contributing factors: workplace violence.

We talked to Jodi Pahl, Chief Nursing Executive at Ohio-based Bon Secours Mercy Health (BSMH), and Melissa Bennett, Director for Nursing Professional Development at BSMH, to learn more about why workplace violence is on the rise and what their organization is doing to protect clinical workers:

Workplace violence affects nearly 70% of healthcare workers. Learn how leading health systems are protecting clinical staff with better reporting, training, and real-time safety tools.

06/12/2026

Our team is full of people who bring an incredibly broad range of backgrounds, perspectives, and experiences to the table every day.

As our VP of People Operations Jess Khawaja says, we don't just accept that kind of diversity; we embrace it and see it as a necessary condition for being a successful business.

Our customers have staff and serve patients who come from all walks of life, and we wouldn't be able to serve them properly if our team didn't mirror the incredible diversity that exists in the world around us.

06/09/2026

Scheduling for residency programs can be tricky.

The Internal Medicine residency program at one of our academic medical center customers uses a 4+1 scheduling model, and five chiefs previously used (you guessed it!) Excel to manage schedules for 130 residents.

The process took A LOT of time, and when new chiefs cycled in each year, some institutional knowledge about scheduling was always lost with the previous group.

See how Lightning Bolt relieved their scheduling woes. 😎

06/08/2026

The best processes in patient care delivery are the ones that are repeatable and minimize variability. As Miriam Halimi notes, this is where technology excels.

Things move fast in care delivery environments, and clinicians are often juggling multiple important tasks at once. When processes take too much time or involve variables that change constantly, the risk of error increases.

With technology, you can "hire" a workflow that functions the right way every time, reduces the cognitive burden for clinicians, and ensures patients get the care they need in a timely manner. That's high reliability at its finest.

06/05/2026

Sometimes a seemingly small process change can lead to major benefits.

For First State Orthopaedics, that small change was implementing PerfectServe's voice-to-text functionality, which turns voicemails that require extra time to decipher into transcribed messages that can be quickly read and actioned.

"So instead of call center operators having to sit and physically listen to voicemails all day, it comes into PerfectServe voice-to-text and they're just able to read it. And that has been a tremendous, TREMENDOUS difference for them."

06/04/2026

We're a Senior Go-to-Market Systems Engineer! Apply here: https://bit.ly/4e0p0SK

This role will help our go-to-market motion by building AI agents and automated workflows that compress things like prospect research and call prep so our sales and marketing teams can spend their time on judgment, not repetition.

Agents will focus on lead enrichment, outbound personalization, research workflows for new logos, pipeline pattern detection, and more.

If your experience is a fit and you'd like to join a dynamic team doing meaningful work, apply today!