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Blackbelthelpofficial BlackBeltHelp is the #1 AI-powered CCaaS provider for students, faculty, and staff in Higher Ed

At BlackBeltHelp (BBH), we believe that students succeed when you are always there for them. Our AI-powered solutions, backed by a network of support professionals, ensure students always have the help they need. We help more than 150 higher ed institutions lower support service delivery cost, improve student experience, and increase staff bandwidth by providing IT and One-Stop student services su

pport through AI chatbots and 24/7 IT helpdesk and contact center services for admissions, financial aid, registrar, bursar, general administration and beyond. What sets BBH apart is that we not only respond to incoming requests for IT and One-Stop student services, but also provide proactive outreach to students and their families through SMS and call campaigns to ensure engagement and prompt necessary actions. Our AI chatbots and all other support technologies fully integrate with the campus ecosystem to address questions on a personalized level and are backed around-the-clock by a human network to address all inquiries, supporting all students from inquiry to graduation.

The Canvas® incident last week wasn't just a security incident. It was a stress test for every IT helpdesk in higher ed....
05/13/2026

The Canvas® incident last week wasn't just a security incident. It was a stress test for every IT helpdesk in higher ed.

When a learning management system goes offline mid-semester, the call volume doesn't trickle in. It floods. Within hours of the disruption:

• Students who can't access exam materials start calling
• Faculty who can't deliver finals start calling
• Parents who heard about it on the news start calling

The IT helpdesk becomes the front line. And most weren't built for that moment. Here's what we're seeing across the higher ed institutions we partner with:

The ones who weathered it best had three things in common.

𝟭. 𝗧𝗵𝗲𝘆 𝗱𝗶𝗱𝗻'𝘁 𝗿𝗲𝗹𝘆 𝗼𝗻 𝗵𝘂𝗺𝗮𝗻 𝗰𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝘁𝗼 𝘀𝗰𝗮𝗹𝗲. Their Voice AI for IT/LMS Handled unlimited concurrent calls. No busy signals. No 45-minute hold queues. No students hanging up frustrated and calling back twice.

𝟮. 𝗧𝗵𝗲𝗶𝗿 𝗔𝗜 𝗱𝗶𝗱𝗻'𝘁 𝗷𝘂𝘀𝘁 𝗱𝗲𝗳𝗹𝗲𝗰𝘁. 𝗜𝘁 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝗱. A Canvas®-native integration means the AI doesn't redirect students to a help article. It authenticates them, resets credentials, confirms course access, opens a ticket if needed. End-to-end Tier-0 resolution without a human touching the call.

𝟯. 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘄𝗮𝘀 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗰, 𝗻𝗼𝘁 𝗺𝗮𝗻𝘂𝗮𝗹. Every caller received a real-time, consistent status update. No agent stuck repeating the same line for 72 hours straight. No inconsistent messaging across calls. Just clear, automated communication that scaled to whatever volume the moment demanded.

~𝟳𝟬% 𝗼𝗳 𝗧𝗶𝗲𝗿-𝟬 𝗰𝗮𝗹𝗹𝘀 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝗱 𝗯𝘆 𝗔𝗜. Human agents focused only on calls that genuinely required judgment.
The next disruption is a question of when, not if.

Whether it's 𝗖𝗮𝗻𝘃𝗮𝘀®, another LMS, an identity provider, or a campus-wide outage, the playbook is the same. Build the front desk that doesn't need heroics to handle a bad day.

If your IT team is still doing surge response manually, there's a better way.

𝗪𝗲'𝗿𝗲 𝘄𝗮𝗹𝗸𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝗵𝗼𝘄 𝘁𝗵𝗶𝘀 𝘄𝗼𝗿𝗸𝘀 𝗼𝗻 𝗠𝗮𝘆 𝟭𝟵, 𝟮𝟬𝟮𝟲 @ 𝟭 𝗣𝗠 𝗘𝗧 𝗶𝗻 𝗼𝘂𝗿 𝗟𝗶𝘃𝗲 𝗗𝗲𝗺𝗼. Featuring how Alabama State University deployed Voice AI for IT/LMS, real call recordings, and what a 90-day pilot looks like.

𝗟𝗶𝘃𝗲 𝗗𝗲𝗺𝗼 - https://hubs.la/Q04gx2JP0

𝗣𝗮𝘀𝘀𝘄𝗼𝗿𝗱 𝗿𝗲𝘀𝗲𝘁 𝗮𝗹𝗼𝗻𝗲 𝘄𝗮𝘀𝗻'𝘁 𝗲𝗻𝗼𝘂𝗴𝗵. At Marian University, students were successfully getting their passwords reset but s...
05/06/2026

𝗣𝗮𝘀𝘀𝘄𝗼𝗿𝗱 𝗿𝗲𝘀𝗲𝘁 𝗮𝗹𝗼𝗻𝗲 𝘄𝗮𝘀𝗻'𝘁 𝗲𝗻𝗼𝘂𝗴𝗵.

At Marian University, students were successfully getting their passwords reset but still couldn't log in. The missing piece? MFA.

Password reset and identity management had to work together. So we built a solution that handles both.

𝗜𝗻 𝘁𝗵𝗶𝘀 𝘀𝗲𝘀𝘀𝗶𝗼𝗻, 𝘄𝗲'𝗿𝗲 𝗱𝗲𝗺𝗼𝗻𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗠𝗮𝗿𝗶𝗮𝗻 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗰𝗮𝘀𝗲 𝘀𝘁𝘂𝗱𝘆 𝗹𝗶𝘃𝗲:

✅ AI-powered password reset with real-time identity verification
✅ MFA setup, troubleshooting & device management
✅ Zero IT bottlenecks: no human intervention required
✅ Seamless handoff to a live agent when needed

If you're a higher ed leader evaluating AI for IT support, this 20-minute session is worth your time.

📅 𝗧𝗼𝗱𝗮𝘆 · 𝟭 𝗣𝗠 𝗘𝗧
🔴 𝗕𝗹𝗮𝗰𝗸𝗕𝗲𝗹𝘁𝗛𝗲𝗹𝗽 𝗟𝗶𝘃𝗲 𝗗𝗲𝗺𝗼 𝗦𝗲𝗿𝗶𝗲𝘀

No slides. No fluff. Just a live look at a real-world deployment.

👉 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://hubs.la/Q04fFWqQ0

𝗜𝘁'𝘀 𝗺𝗶𝗱𝗻𝗶𝗴𝗵𝘁. 𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗰𝗮𝗻'𝘁 𝗹𝗼𝗴 𝗶𝗻. Exam in 8 hours. Every note, every resource is locked behind a forgotten password...
04/28/2026

𝗜𝘁'𝘀 𝗺𝗶𝗱𝗻𝗶𝗴𝗵𝘁. 𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗰𝗮𝗻'𝘁 𝗹𝗼𝗴 𝗶𝗻.
Exam in 8 hours.
Every note, every resource is locked behind a forgotten password.

At most campuses, that problem waits until morning.
At Marian University Indianapolis it gets solved in under two minutes. At 2am.

No new infrastructure. No added headcount.
Just Voice AI layered on top of what they already had.

𝟮 𝗗𝗮𝘆𝘀 𝘁𝗼 𝗚𝗼: and on 𝗧𝗵𝘂𝗿𝘀𝗱𝗮𝘆, 𝗔𝗽𝗿𝗶𝗹 𝟯𝟬𝘁𝗵 𝗮𝘁 𝟮:𝟬𝟬 𝗣𝗠 𝗘𝗧, Christopher Fenner (IT Support Desk Manager, Marian University) walks through exactly how they did it: the deployment, the real outcomes, and a 𝗹𝗶𝘃𝗲 𝗱𝗲𝗺𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗰𝘁𝘂𝗮𝗹 𝗰𝗮𝗹𝗹 𝗳𝗹𝗼𝘄𝘀 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝗼𝗻 𝗰𝗮𝗺𝗽𝘂𝘀 𝘁𝗼𝗱𝗮𝘆.

This isn't a pitch. It's a peer conversation from someone who lived it.

𝗙𝗿𝗲𝗲 𝗳𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿 𝗲𝗱 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀. 𝗟𝗶𝘃𝗲 𝗤&𝗔.

𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://hubs.la/Q04dPzhj0

𝗜𝘁'𝘀 𝟭𝟭𝗽𝗺. 𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗶𝘀 𝗹𝗼𝗰𝗸𝗲𝗱 𝗼𝘂𝘁. She has an exam tomorrow. Everything she needs is behind a password she can't reset....
04/22/2026

𝗜𝘁'𝘀 𝟭𝟭𝗽𝗺. 𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗶𝘀 𝗹𝗼𝗰𝗸𝗲𝗱 𝗼𝘂𝘁.
She has an exam tomorrow.
Everything she needs is behind a password she can't reset.

At most institutions, that call sits in a queue until morning.

At Marian University Indianapolis it doesn't. They deployed Voice AI on top of their existing SIS, IAM, and MFA setup. No new infrastructure. No new headcount. The student is back in her account in under two minutes.

𝗝𝗼𝗶𝗻 𝘂𝘀 𝗼𝗻 𝗔𝗽𝗿𝗶𝗹 𝟯𝟬𝘁𝗵, with Christopher Fenner (Marian University, Helpdesk Manager) as he walks through their journey - the deployment, the outcomes, and a 𝗹𝗶𝘃𝗲 𝗱𝗲𝗺𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗰𝘁𝘂𝗮𝗹 𝗰𝗮𝗹𝗹 𝗳𝗹𝗼𝘄𝘀.

𝗙𝗿𝗲𝗲 𝗳𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿 𝗲𝗱 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀. 𝗟𝗶𝘃𝗲 𝗤&𝗔.

𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://hubs.la/Q04d5wBt0

𝗜𝘁'𝘀 𝟭𝟭𝗽𝗺. 𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗶𝘀 𝗹𝗼𝗰𝗸𝗲𝗱 𝗼𝘂𝘁. She has an exam tomorrow. Everything she needs is behind a password she can't reset....
04/22/2026

𝗜𝘁'𝘀 𝟭𝟭𝗽𝗺. 𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗶𝘀 𝗹𝗼𝗰𝗸𝗲𝗱 𝗼𝘂𝘁.
She has an exam tomorrow.
Everything she needs is behind a password she can't reset.

At most institutions, that call sits in a queue until morning.

At Marian University Indianapolis, it doesn't. They deployed Voice AI on top of their existing SIS, IAM, and MFA setup. No new infrastructure. No new headcount. The student is back in her account in under two minutes.

𝗝𝗼𝗶𝗻 𝘂𝘀 𝗼𝗻 𝗔𝗽𝗿𝗶𝗹 𝟯𝟬𝘁𝗵, with Christopher Fenner (Marian University, Helpdesk Manager) as he walks through their journey - the deployment, the outcomes, and a 𝗹𝗶𝘃𝗲 𝗱𝗲𝗺𝗼 𝗼𝗳 𝘁𝗵𝗲 𝗮𝗰𝘁𝘂𝗮𝗹 𝗰𝗮𝗹𝗹 𝗳𝗹𝗼𝘄𝘀.

𝗙𝗿𝗲𝗲 𝗳𝗼𝗿 𝗵𝗶𝗴𝗵𝗲𝗿 𝗲𝗱 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀. 𝗟𝗶𝘃𝗲 𝗤&𝗔.

𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗡𝗼𝘄: https://hubs.la/Q04d0XjW0

𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗰𝗮𝗹𝗹𝘀 𝗶𝗻. 𝗪𝗿𝗼𝗻𝗴 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁. 𝗧𝗿𝗮𝗻𝘀𝗳𝗲𝗿𝗿𝗲𝗱 𝗮𝗴𝗮𝗶𝗻. 𝗦𝘁𝗶𝗹𝗹 𝗻𝗼 𝗮𝗻𝘀𝘄𝗲𝗿. No more hold music. No more wrong transfers. N...
04/16/2026

𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗰𝗮𝗹𝗹𝘀 𝗶𝗻. 𝗪𝗿𝗼𝗻𝗴 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁. 𝗧𝗿𝗮𝗻𝘀𝗳𝗲𝗿𝗿𝗲𝗱 𝗮𝗴𝗮𝗶𝗻. 𝗦𝘁𝗶𝗹𝗹 𝗻𝗼 𝗮𝗻𝘀𝘄𝗲𝗿.

No more hold music. No more wrong transfers. No more waiting.

An AI voice agent answers. Understands the question. Routes the call. 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗴𝗲𝘁𝘀 𝗵𝗲𝗹𝗽 𝗯𝗲𝗳𝗼𝗿𝗲 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝘀𝗲𝘁𝘀 𝗶𝗻.

This is the solution we built. Broward College proves it works.
𝟰𝟱% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗮𝗳𝘁𝗲𝗿-𝗵𝗼𝘂𝗿𝘀 𝗵𝘂𝗺𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗻𝗲𝗲𝗱𝘀.
𝗥𝗲𝗮𝗹 𝗻𝘂𝗺𝗯𝗲𝗿𝘀. 𝗥𝗲𝗮𝗹 𝗶𝗺𝗽𝗮𝗰𝘁.

And tomorrow, 𝘄𝗲'𝗿𝗲 𝘄𝗮𝗹𝗸𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲𝗶𝗿 𝗰𝗮𝘀𝗲 𝘀𝘁𝘂𝗱𝘆 𝗹𝗶𝘃𝗲. 𝗡𝗼 𝘀𝗰𝗿𝗶𝗽𝘁. 𝗡𝗼 𝘀𝗹𝗶𝗱𝗲𝘀.

📅 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 · 𝟭 𝗣𝗠 𝗘𝗧
🔴 𝗕𝗹𝗮𝗰𝗸𝗕𝗲𝗹𝘁𝗛𝗲𝗹𝗽 𝗟𝗶𝘃𝗲 𝗗𝗲𝗺𝗼 𝗦𝗲𝗿𝗶𝗲𝘀

🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://hubs.la/Q04cgMKM0

𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗰𝗮𝗹𝗹𝘀 𝗶𝗻. 𝗖𝗮𝗻'𝘁 𝗹𝗼𝗴 𝗶𝗻. 𝗖𝗹𝗮𝘀𝘀 𝘀𝘁𝗮𝗿𝘁𝘀 𝗶𝗻 𝟮𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀. No hold music. No waiting for an agent to pick up. An AI v...
04/13/2026

𝗔 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗰𝗮𝗹𝗹𝘀 𝗶𝗻. 𝗖𝗮𝗻'𝘁 𝗹𝗼𝗴 𝗶𝗻. 𝗖𝗹𝗮𝘀𝘀 𝘀𝘁𝗮𝗿𝘁𝘀 𝗶𝗻 𝟮𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀.

No hold music. No waiting for an agent to pick up.

An AI voice agent answers. Verifies identity. Resets the password. 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗶𝘀 𝗯𝗮𝗰𝗸 𝗶𝗻 𝗯𝗲𝗳𝗼𝗿𝗲 𝗰𝗹𝗮𝘀𝘀 𝗯𝗲𝗴𝗶𝗻𝘀.

This is the solution we built and 𝗔𝗹𝗮𝗯𝗮𝗺𝗮 𝗦𝘁𝗮𝘁𝗲 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗶𝘀 𝗽𝗿𝗼𝗼𝗳 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀.

And tomorrow, 𝘄𝗲'𝗿𝗲 𝘀𝗵𝗼𝘄𝗶𝗻𝗴 𝘆𝗼𝘂 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝗵𝗼𝘄 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀. 𝗟𝗶𝘃𝗲. 𝗡𝗼 𝘀𝗰𝗿𝗶𝗽𝘁. 𝗡𝗼 𝘀𝗹𝗶𝗱𝗲𝘀.

📅 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 · 𝟭 𝗣𝗠 𝗘𝗧
🔴 𝗕𝗹𝗮𝗰𝗸𝗕𝗲𝗹𝘁𝗛𝗲𝗹𝗽 𝗟𝗶𝘃𝗲 𝗗𝗲𝗺𝗼 𝗦𝗲𝗿𝗶𝗲𝘀

🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://hubs.la/Q04bS3KP0


🎓 Join us TOMORROW for a live demo featuring Broward College! 📍 𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗔𝗱𝘃𝗶𝘀𝗶𝗻𝗴 & 𝗦𝘁...
04/08/2026

🎓 Join us TOMORROW for a live demo featuring Broward College!

📍 𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗔𝗱𝘃𝗶𝘀𝗶𝗻𝗴 & 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀

See how Broward College moved from a fully human support model to a smarter, Hybrid approach - where AI handles first contact and live BlackBeltHelp agents step in exactly when students need a human touch.

🔗 Register: https://hubs.la/Q04b5bkz0

In this session, you'll see:
✅ Chat AI + human agent handoff in real time
✅ SIS integration delivering personalized, record-based responses - not generic FAQs
✅ The BlackBeltHelp insights dashboard giving CIOs real-time visibility into student demand, service bottlenecks, and department trends

If you're a higher-ed leader and thinking about the future of student services - this one's for you. 🙌

04/06/2026

𝗔𝗹𝗮𝗯𝗮𝗺𝗮 𝗦𝘁𝗮𝘁𝗲 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆'𝘀 𝗜𝗧 𝘁𝗲𝗮𝗺 𝗻𝗼 𝗹𝗼𝗻𝗴𝗲𝗿 𝘀𝗽𝗲𝗻𝗱𝘀 𝘁𝗵𝗲𝗶𝗿 𝗱𝗮𝘆 𝗿𝗲𝘀𝗲𝘁𝘁𝗶𝗻𝗴 𝗽𝗮𝘀𝘀𝘄𝗼𝗿𝗱𝘀.

We built them an AI voice agent that handles the entire process - identity verification, MFA authentication, credential reset, and live agent handoff when needed.

𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄, 𝘄𝗲'𝗿𝗲 𝗱𝗲𝗺𝗼𝗻𝘀𝘁𝗿𝗮𝘁𝗶𝗻𝗴 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗯𝘂𝗶𝗹𝘁 - 𝗹𝗶𝘃𝗲, 𝗶𝗻 𝟮𝟬 𝗺𝗶𝗻𝘂𝘁𝗲𝘀.

If you're a higher ed leader evaluating AI for student support, come see what's possible.

📅 𝗧𝗼𝗺𝗼𝗿𝗿𝗼𝘄 · 𝟭 𝗣𝗠 𝗘𝗧
🔴 𝗕𝗹𝗮𝗰𝗸𝗕𝗲𝗹𝘁𝗛𝗲𝗹𝗽 𝗟𝗶𝘃𝗲 𝗗𝗲𝗺𝗼 𝗦𝗲𝗿𝗶𝗲𝘀

No slides. No fluff. Just a live demonstration of a real-world deployment.

🔗 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿: https://hubs.la/Q049MVFZ0


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