07/15/2020
If you are an Office 365 email user and Outlook is crashing/closing it is due to a known issue with an Office 365 update. Microsoft is working on it.
You can try holding down your CTRL key and opening Outlook in safe mode, this has been working for most clients. Or you can open your email in https://outlook.office.com/mail/
Title: Users experiencing Outlook connection issues and crashes
User Impact: Users may experience crashes or may be unable to access Exchange Online via Outlook.
More info: Our analysis indicates that Outlook on the web and mobile clients are unaffected. Users may be able to leverage those protocols as an alternative means to access email and service features while we remediate this problem.
Current status: Our initial review of the available data indicates that recently deployed updates are the likely source of the problem. We're performing an analysis of all recent service updates to isolate the underlying cause of the problem and to determine the most expedient means to restore service.
Scope of impact: This issue may potentially affect any of your users attempting to use Outlook.
Next update by: Wednesday, July 15, 2020, 1:30 PM (6:30 PM UTC)
