SmartCustomer

05/11/2026

Flowers were one of the most popular Mother’s Day gifts this year, with nearly three-quarters of celebrants buying them and floral spending estimated at $3.2 billion.

But scammers have found ways to cash in on the holiday too.

For some shoppers, the red flag came too late, when their flowers never arrived.

Here’s how flower delivery scams work, and how to avoid them for future holidays:

Fake Florist Scams: What to Watch Out for This Mother's DayBy Jennifer AnthonySenior Consumer Protection WriterApril 20, 2026The $3.2 Billion Bouquet Mother’s Day is both a popular–and lucrative–holiday in the United States. The National Retail Federation’s annual survey found that in 2025, ...

04/21/2026

Buying tickets for an event should be a simple process, but scams have made it increasingly harder to know who to trust. We analyzed real customer reviews to put together a guide on the most common red flags and what to check before your next purchase.

Check it out 👇

How to Avoid Event Ticket Scams in 2026By Jennifer AnthonySenior Consumer Protection WriterMarch 26, 2026Buying tickets for an event should be a straightforward, easy process. But for many consumers, an increase in scams can quickly turn the process into a nightmare. The FTC has accused ticket broke...

04/14/2026

Digital fluency doesn't always equal digital safety. The tax deadline is upon us, and Gen Z is currently facing a massive surge in sophisticated fraud.

From last-minute filers to tax pros, learn how scammers are evolving and what to watch for as AI-driven fraud becomes embedded in the filing process.

Read the full guide here:

Why Gen Z Is Getting Hit Hardest by Tax ScamsApril 6, 2026Historically, the typical victim of a tax scam has tended to be older and less technologically savvy than younger adults. But recently, a different pattern is emerging, in which younger adults are increasingly more susceptible. A January 2026...

03/26/2026

Planning a trip in 2026? That "sun-drenched villa" might be a windowless basement.

Scammers are now using AI to digitally renovate travel listings and clone booking sites at scale in seconds.

The FTC flagged that while fraud reports are steady, financial losses have jumped by 25%.

We’ve analyzed our reviews to get the latest trends to watch out for and how to keep your vacation budget safe.

Read the full guide here.

https://www.smartcustomer.com/resources/online-travel-scams-2026

Online Travel Scams: What You Need to Know Before Booking in 2026By Jennifer AnthonySenior Consumer Protection Writer Planning a trip used to mean hunting for deals. Now, it also means dodging a wave of increasingly sophisticated scams. Even though the Federal Trade Commission, or FTC, reported a st...

03/10/2026

03/10/2026

Big news: Sitejabber is now SmartCustomer.

We built Sitejabber to bring honesty and transparency to online shopping. That mission hasn't changed, but the internet has.

AI has made it easier than ever for false information, phishing scams, and fraudulent businesses to reach you. It's also made it harder to know which brands and products to trust.

We've spent 20 years protecting consumers, and we're not stopping now.

As SmartCustomer, we're introducing three things to keep the power where it belongs — with you:

1. An anti-AI scam community. We've built dedicated spaces where you can ask questions, share experiences, and learn how to spot AI-powered scams before they reach you. Join the Facebook anti-AI scams community here → https://www.facebook.com/groups/isthisaiscam

2. Verified reviews only. Every new review now requires proof of purchase. And we've added identity verification so we know reviewers are real people.

3. SmartCustomer + ChatGPT. When you're shopping and using ChatGPT, our new app surfaces real reviews and brand insights right inside your conversation.

The name is new. The commitment is stronger than ever.

Read the full announcement →

SmartCustomer: A New Name for a New Era of Consumer ProtectionMarch 6, 2026Twenty years ago, our team saw a need to bring honesty and transparency to consumers’ online purchases. With funding from the National Science Foundation, we developed the Sitejabber platform to increase online transparency...

03/20/2025

When Sitejabber was founded 18 years ago, our goal was clear: help shoppers avoid scams and feel confident about where they spent their money. But today, there's a new challenge—finding brands that truly align with your needs has become exhausting.

We’re scrolling through lots of noise. Screenshotting posts. Finding misleading content. Seeing endless amounts of ads. Researching online. Sifting through influencers. Diving down Reddit rabbit trails.

Just to name a few.

What we know is—brand discovery is broken.

That's why we've built SmartCustomer, a revolutionary brand discovery platform launching first in fashion.

With SmartCustomer, you can effortlessly filter 500+ clothing brands by YOUR exact preferences: size, style, age group, sustainability, and more.

For example, looking for earth-conscious, plus size, US-made clothing for women aged 26-45? You can do that with SmartCustomer.

Instantly see brands that perfectly match your criteria, easily compare them, and explore dedicated profile pages complete with shipping times, manufacturing sources, and more.

We built SmartCustomer to save people time and frustration while providing an invaluable resource for finding and vetting brands, all in one place.

Say goodbye to endless scrolling. Say hello to buying that's smart.

👉 sitejabber.com/smartcustomer

03/14/2025

Every review shared on Sitejabber empowers someone to make smarter, more confident purchasing decisions—and now we've made the experience better than ever.

This wasn’t just a quick facelift; we spent over a year reimagining Sitejabber to bring you a cleaner, smarter, and more transparent experience. 🚀

Some highlights:

🎨 A sleek new design with an inviting look, softer colors, modern elements, and clearer navigation
🛍️ Completely revamped review pages for today’s savvy shoppers and businesses
📝 Improved review-writing flow to help users share reviews effortlessly
🔍 Behind-the-scenes look at how we uphold trust and authenticity

And that's only a glimpse of what's new!

This refresh is more than just a new look; it represents a commitment to creating a space for consumers and businesses to connect. We’d love to hear what you think of the new Sitejabber. Try it out today and let us know what you think in the comments.

🔗 sitejabber.com

01/15/2025

We’re starting 2025 with the first of many game-changing updates to elevate your online reputation management capabilities. 🎉

First up: the redesigned Sitejabber Business Platform—a sleek, intuitive hub to help you navigate your tools effortlessly and make managing your online reputation easier than ever.

With actionable insights and a fresh, modern design, we’re making it simpler than ever to grow and manage your reputation.

But that’s not all! 🚀 Introducing the Forecast Calculator, where you can:

1. Track Your Trends - Monitor how your Sitejabber rating evolves with current review and rating trends.

2. Evaluate Your Plans - Forecast future ratings by inputting your review collection numbers.

3. Hit Your Goals - See how many reviews you need to achieve a higher star rating.

We're ready for an incredible year ahead—this is just the beginning!

sitejabber.com/business

12/06/2024

Negative reviews can be a blessing in disguise 💫 Make use of them to improve customer service and increase your online reputation!