Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Fast Facts
Global Presence
• Headquartered in Melville, N.Y., with 40+ offices worldwide
• Powered by 4,500 dedicated professionals and a global partner network
Closing the Engagement Capacity Gap
Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. We help brands strike the right balance between automation and the human touch, so they can scale their businesses with digital and self-service solutions while still providing informed employees to support consumers when required. Our solutions can capture, enrich, and derive meaning from tremendous amounts of digital and conversational data, so brands can adapt and act quickly. And since our solutions connect silos that exist across data, people, departments, and tools, organizations can benefit from faster, more informed decision making. Verint is a passionate community of employees, partners and customers who work relentlessly to discover new possibilities in customer engagement. We’ve been the industry pacesetter since our inception more than 25 years ago, as demonstrated by our steady stream of innovations and market-first acquisitions, extensive patent portfolio, rich partner ecosystem, and deep accumulated knowledge from processing nearly 10 billion interactions per year. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. Learn more at www.verint.com.
