11/24/2023
Cyber Help Desk HOW exactly do you reach someone at Facebook and how do you actually get a response? I’ve got you covered in this directory that I first started in 2010 and my team and keep updated!
packed with resources, tips and help to reclaim your hacked Facebook Account, Page, or Business Manager along with steps to protect and secure your account: Facebook account hacked? Business Manager hacked? Here’s how to get help.
If you’re unable to get into your Facebook account because you believe it has been hacked, immediately go to facebook.com/hacked and follow the instructions.
To report any kind of abuse or violation, go to Report Something on Facebook and find your specific issue there.
See also these two pages for support on Security and Safety:
Facebook Security
Report That Your Facebook Personal Account or Page was Disabled
Facebook disables both personal Profiles and Pages for violating its Terms of Use. The company can often be rather heavy-handed though – and that’s mostly because it’s all controlled by AI on the first pass. Use one of these forms as appropriate to submit a report:
Your Personal Account was Disabled
Report a Page Unavailable Error
Use this form if your Page was hacked and you’ve lost Admin access
Report Issue with Confirming or Identifying Your Personal Account
Recover an Old Facebook Account
Report an Imposter Account
Report your Hacked Account
Report an Issue with Accessing Your Account by Confirming Your Identity
Report an Issue with Verifying Your Account
Restore Content After Your Account Is Reactivated
Report Content Lost During Reactivation
Claim/Find Your Official Page
If you can’t find your fan Page in Search results, see this section: Page not Displaying in Search
Get Help With Facebook Groups & Events
Can’t find Group in Search
Report an Issue with Message or Invitation Delivery
Report an unavailable Group or Event
How to pause or delete a Group
Report Problems with Uploading Photos and Videos
If you’re unable to select photos to upload
Report an Issue with the Flash Uploader
Fix problems with Photos or Videos
Report an Issue with Disappearing Videos
Video Uploading Issues
Trademarks and Copyright
Report a Violation or Infringement of Your Rights
See also this INTELLECTUAL PROPERTY Help Center page.
Report Copyright Infringement
Report Trademark Violation
Get Help With Facebook Mobile
Report a Login Issue
Confirmation Code SMS (Text message) Issues
Report an Issue with Verifying your Account
Report a Problem
Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad
If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?
Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!
Facebook ad credits
Report an ad next to a profile, group, photo or other page within the site
Report an ad you saw when you were using a Facebook application
Get Help With Facebook Payments
If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.
Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.
Login/Password: Report a Login Issue
Report A Bug on a Facebook (fan) Page: Report an Issue with pages
Friends: Report an Issue with Friend Requests
Search: Report an Issue with Search
Mobile: Report an Issue with Facebook on Mobile
Photos: Report an Issue with Photos
Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
Video: Report an Issue with Videos
Groups: Report an Issue with Groups
Events: Report an Issue with Events
Notes: Report an Issue with Notes
Pages: Report an Issue with pages
Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
Site Maintenance Error: Facebook Will be Back Soon Error
Database Down Error: Facebook Will be Back Soon Error
Oops Error Message: Report an Issue with Messages
My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
Remove Imported Contacts: Remove All Imported Contacts
I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
Inbox Messages: Report an Issue with Messages
Inbox Not Loading: Report an Issue with Messages
New Messages Aren’t Showing in Inbox: Report New Messages Aren’t Showing in Inbox
Home Page (other issues): Report Something is Not Working on My Homepage
Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies): Report an Issue with Persistant Requests
Comment Disappears: Report Comment Disappears
Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
Wall Posts Disappearing: Report an Issue with Timeline
Wall Is Not Visible to Friends: Report an Issue with Timeline
Not Receiving Site Notifications: Report an Issue with Notifications
I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
Wall (other issues): Report an Issue with Timeline
Page Not Found Errors
Chat Bar Not Loading: Report an Issue with Chat Loading
Online Friends Appear Offline: Chat Appears Turned Off for Friends
Messenger Chat (other issues): Report an Issue with Chat
For developers only, see this bug tracking system: Bugs
Report Hacking, Malicious Links, Scams
My Account Has Been Hacked And I Have Access To My Login Email
Report a malicious link or website (phishing) — or you can always report strange emails to [email protected].
My friend’s account has been hacked
Report Problems with Facebook or Instagram Advertisers
Report Offenders
Report a Convicted S*x Offender
Report Suicidal Content
Violation of the Facebook Terms: Report a Violation of the Facebook Terms
Report a Threatening Message
Report Unauthorized Content of Minors
Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation
Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
SEE ALSO: Privacy information for Parents
Report When A Friend/Family Member Dies – Memorialize a Profile
Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account
Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.
Your Feedback About Places
Your Feedback About the Home Page
Your Feedback About Messages
Your Feedback About Timeline
Your Feedback About Graph Search
Your Feedback About Events
Your Feedback About Groups
Your Feedback About Photos
Your Feedback About Videos
Your Feedback About Notes
Your Feedback About Facebook Mobile
Your Feedback About Pages
Your Feedback About Privacy Settings
Your Facebook Ads Suggestion
Your Feedback About Notifications and Emails
Your Feedback About Facebook
Delete Your Account
Use this form to permanently delete your account: Delete my Account
I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.
PLEASE NOTE: Comments have now been CLOSED on this post. Please do not call or email my offices with Facebook issues, as I am unable to provide Facebook tech support, due to sheer volume and due to the fact I do not work for Facebook so am unable to provide direct assistance with various issues. If you are unable to contact Facebook directly through any of these forms, unfortunately, you just need to keep trying. Thank you!
Mari Smith
Often referred to as “the Queen of Facebook,” Mari Smith is widely known as the Premier Facebook Marketing Expert and a top Social Media Thought Leader. Forbes describes Mari as, “… the preeminent Facebook expert. Even Facebook asks for her help.” IBM named Mari as one of seven women that are shaping digital marketing. Mari is an in-demand keynote speaker, corporate social media strategist, dynamic live webcast host, and popular brand ambassador. She is coauthor of Facebook Marketing: An Hour A Day, and author of The New Relationship Marketing.
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Posted in Facebook Fan Pages, Facebook for Business, Facebook Marketing, Facebook Support, Facebook Tips and tagged facebook, facebook account deactivation, facebook account hacked, facebook events, Facebook Fan Pages, facebook groups, facebook help, facebook help center, facebook report bug, Facebook Support, mari smith
