04/07/2021
Job Title: Customer Engagement Expert (CEE)
Reports to: Sr Manager of Managed Services
FLSA Status: Non-Exempt
Department: Messaging Services
Location: Maitland, FL
We are transforming online shoppers' experience. Join us!
Founded in 2007, ActivEngage is driven by the idea that conversations can change the world. Here, we combine our passion for technology with our mission to provide the most trusted live chat service to businesses across the globe.
What you’ll do as a Customer Engagement Expert:
As an ActivEngage CEE, you will execute our core purpose to have meaningful conversations that build trust and encourage action.
Our conversations are not scripted. CEEs need to think fast to provide a personalized experience for each consumer based on their wants and needs. You will receive initial training and training throughout your tenure, so you’ll be equipped to handle customers’ wants and needs with ease.
What you’ll need to succeed:
Can Type 45 WPM
Proficiency with Grammar
Ability to Easily Navigate Websites
Energy, Enthusiasm, and Professionalism
Detail-Oriented, Customer-Focused, and Career-Oriented
Customer Service Experience is a Plus
Bilingual or MultiLingual is a plus
Technical requirements- a camera, microphone, speakers, and monitor (screen). This could be accomplished with a smartphone or laptop (most include all of this integrated in the device) or a desktop computer with all of these connected and configured properly. A stable Internet connection. You should also be in a location to prevent distractions and background noise.
What we offer:
Tuition Reimbursement
Competitive Pay
PTO
Flexible Full-Time Structures
Medical, Dental, and Vision Benefits
Casual Work Environment
Employee Lounges and Other Perks
A Fun and Friendly Culture/Atmosphere
What you can look forward to achieving:
Because when you're at your best, so are we. Earn a sense of pride when you successfully help a customer and push your career/knowledge further in the meantime. Working at ActivEngage means gaining the experience to explore different career options - from customer service and training to management, marketing, and more.
This is a full-time on-site position located in Maitland, FL that is currently working remotely.
Our interview process consists of an initial zoom interview followed by an on-site interview & tour of our office. Training will be conducted in a remote setting.
Come work with us! Join ActivEngage and help to innovate the automotive industry’s digital experiences. iframe { width: 1px !important; min-width: 100% !important; border: 2px solid ; padding:20px; border-radius: 20px; }
