Ingenium Software

03/25/2026

RightFAX Vs Cloud Fax: Which Is Better For Your Healthcare Organization? Healthcare IT leaders face a critical infrastructure decision: stick with the on-premise fax servers they know, or modernize with cloud-based alternatives that promise lower costs and faster deployment. If you’re managing fax...

03/01/2026

Ingeniumsw.com/fax-board-trade-in-promotion

06/14/2025

At Ingenium Software, we know faxing isn’t dead—it’s just evolved.

That’s why we specialize in supporting modern fax environments powered by etherFAX and FaxCore.

Whether you’re dealing with compliance, high-volume workflows, or the daily grind of “just make it work,” our team knows how to keep your faxes moving—securely, efficiently, and without excuses.

We’re not just VARs—we’re the folks who actually understand the backend.

Need help with:

etherFAX configuration?

FaxCore server maintenance?

Troubleshooting delivery failures?

Let’s talk.

Ingenium Software: because faxing still matters—and we treat it that way.

03/16/2024

We are grateful to help the with their mission of bringing missing children home.

Thank you to everyone who visited our partners, Ingenium Software and etherFAX, at to learn about the . Find out how you can help bring missing children home, please visit: https://splr.io/6187ccqW9.

02/03/2023

etherFAX is a cloud-based fax service that has several advantages over FoIP (Fax over IP) technology. Here are some reasons why etherFAX is better:
1. Reliability: etherFAX uses a highly reliable and secure network to transmit faxes, ensuring that they are delivered successfully. In contrast, FoIP can suffer from quality degradation and transmission errors, leading to lost or undeliverable faxes.
2. Ease of use: etherFAX has a user-friendly interface that makes it easy to send and receive faxes. It also integrates with a variety of popular business applications, such as email and document management systems. FoIP, on the other hand, can be more complicated to set up and use, requiring technical knowledge and expertise.
3. Cost: etherFAX is more cost-effective than FoIP as it eliminates the need for physical fax machines, telecommunication lines, and IT support. FoIP often requires significant upfront costs and ongoing maintenance fees, making it a more expensive option in the long run.
4. Scalability: etherFAX is highly scalable, allowing businesses to easily increase or decrease the number of faxes they send as needed. FoIP, on the other hand, can be difficult to scale and may require additional hardware or software investments.
5. Security: etherFAX uses encryption to protect the privacy and confidentiality of fax transmissions. FoIP, by contrast, may not provide the same level of security, leaving sensitive information vulnerable to interception or theft.
In conclusion, etherFAX provides a more reliable, user-friendly, cost-effective, scalable, and secure fax solution than FoIP. For businesses looking for an efficient and secure way to send and receive faxes, etherFAX is a better choice.

07/15/2022

Fax Etiquette
By Doug OliveJuly 14, 2022

Here are the best practices for sending and receiving a fax. Happy faxing!

Sending a fax.

Always program your fax machine or fax server with the actual sending number of the fax device. Using a voice number or your company name in the Call Subscriber ID field is not a best practice. Using the main number where someone is answering the call is not a best practice either. When fax transmission errors occur, it is important that the other side can tell what your fax number is for troubleshooting efforts. Without having the actual fax number, the phone companies and fax support people will be unable to solve your issue.

Use a fax cover page that is clean and simple with minimal artwork. Use a black and white document to achieve the best fax image results. Using color or grayscale images can cause image quality issues. The cover page should list the name of the person or company sending the fax with their voice number, fax number, and the name or company that is receiving the fax. You can include the number of pages that are contained in the fax because that is helpful to the person who receives it. If you are sending personal information such as a HIPAA fax release form or something financial-related, such as a tax return, your cover page should have some legal jargon on the bottom that addresses privacy, in the event that someone receives your fax by accident.

If your fax transmission is interrupted or if a fax error occurs, you should send the entire fax again. Don’t send missing pages where the fax left off, this only creates confusion and more work for the person on the other end. Send the entire fax within one transmission. Some fax software has a feature called “fax resume”, which sends the missing pages of a fax in a subsequent transmission after the first transmission may have been interrupted due to poor line quality. We recommend that you do not use fax resume either, as it just causes more human work and confusion for the receiver.

Receiving a fax.

Since most of us don’t have a fax machine at home, it is likely that someone would use a fax machine at work to send personal information to their doctor or banker. If you receive a confidential fax that does not belong to you, deliver the fax to the intended recipient. Do not leave it on the fax machine or in the fax inbox for others to read. Be respectful of other people’s privacy.

Call the sender and let them know if you receive a partial fax. Sometimes the sending fax machine will print out a successful “ok” message but the receiver may not have received all of the pages. We call this a false positive fax. It happens quite often when fax machine manufacturers fail to test their fax firmware before manufacturing and shipping out fax machines to retailers like Office Depot. It's not surprising since fax manufacturers release a new fax machine every 6 months to stay competitive.

What to do if you have fax issues.

Many people call us with their fax problems and we love that! The biggest issue we see today boils down to the actual fax lines being used in a fax machine or fax server. Since the FCC has allowed telcos to eliminate analog phone lines and swap them out with VoIP, we have seen a considerable increase in unreliable fax transmissions for companies of all sizes. If you have a pots line (plain old telephone service), you should keep it as long as you can. Using an analog line from behind your cable modem is not the same thing. That is actually VoIP, which is much more error-prone than regular analog lines.

We have seen a big shift from people who have used fax servers and fax machines making the move to our all-cloud fax service, faxserver.net. With faxserver.net you can easily send and receive fax messages as a pdf, right from your email. It is easy to use, HIPAA-compliant fax, and can be set up in minutes. For more information, visit http://faxserver.net.

09/02/2021

Please join us at the upcoming Cybersecurity Virtual Summit https://conta.cc/3jBnxY2

06/30/2020

We are thrilled that Julia Mann was found safe today at a Kroger! Thanks to everyone who shared Julia's missing poster and to those who had signed up to receive missing kids alerts from the Adam Program.

You can make a difference in a missing child's life by signing up to receive missing kids alerts for your zip code at https://risk.lexisnexis.com/adam

03/24/2020

In February, we celebrated our 14th year in business selling fax services, email encryption and now, cellular signal boosters for our new at home work force caused by COVID-19.

We wanted to let our customers know that we initiated our pandemic plan last week. All of our employees are working from home and are sheltering in place. We have adopted the CDC's guidelines for cleaning our office, and have rescheduled all in person meetings for conference calls.

We want to ensure our clients that we have taken all necessary and recommended health precautions to maintain a healthy workforce to help us safely navigate thru this critical time.

Thank You for being a customer. We are here for you if you need us.

Sincerely,

Doug

02/12/2019

How to have better IT without cutting revenues. The MSP solution.
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Have you ever heard of site to site replication or virtualization? There are many ways that technology can save you money while protecting your business. Read how.