Tier2Technologies

07/29/2024

07/08/2024

Hey this is an open invitation for anyone who is not doing anything on Wednesday night. We are hosting this at our office and I think that they are going to do some sort of cool activity like extracting the DNA from a strawberry or something. It should be interesting and I'm pretty sure there will be food and drinks. People should come.

05/02/2024

https://www.facebook.com/historicmacon/posts/940863648085618

10/04/2023

Our new offices are almost ready to move in.

07/07/2023

Help curb phone calls with one simple change.

Phone calls from customers are inevitable. You can however curb and guide them down the right path by making a simple change to your telephones greeting. Here is an example how you can move a customer away from phone calls.

We have more tips over on our best practices page - https://docs.tier2tickets.com/content/general/bestpractices/

09/13/2022

Tier 2 Tech Tuesday Time @ Twelve

Customer asks: How much more is it per month to use the remote access and command prompt features?

Answer: 0$ more. We will not charge you more for subaccounts (additional users), remote access tool, reports on demand, or any of our features! Each and every license is all inclusive! Yes, even if you're on our free tier!

Try the best helpdesk tool since the remote desktop at http://www.helpdeskbuttons.com

Home Introducing Helpdesk Buttons™ The ultimate branded ticketing tool Powered by Tier 2 Tickets™ With our patent-pending device, close more sales, improve client satisfaction, and rest easy knowing your techs have all the data they need when they receive the perfect ticket, every time. How it w...

09/12/2022

Found Fairoaks IT, Inc. video on Youtube while searching for one of our own videos. Thank you for loving Tier2Technologies and our Helpdesk Buttons as much as we do!

At Fairoaks IT, we understand that you’re busy. Our staff and our advanced systems work tirelessly behind the scenes to keep your computer up and running an...

08/31/2022

You don't call it a Swiss army scissors-tweezer-screwdriver-knife. You call it a Swiss army _knife_ and while the other tools are good, really, you have it in your pocket for the knife.

MSPs, maybe it's time to focus on your core offering: service. Improving your communications, data collection, and customer experience can help you reduce churn and costs.

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Thank you to everyone who joined us for the event with Channel Program yesterday. (Shout out to MCs Matt Solomon ⭐ and Sean Lardo!)

If you missed Chris Wheeler's presentation, we tightened it up into an even shorter offering that you can walk through, here:

The heart of Tier2Tickets, while it does a lot more than we mention, is to improve , , and core service offering so that you retain customers AND techs. Not by hiring more, not by adding a bunch of slick tools, but by simply redeeming time lost in communication and inefficiency.

We have partners saving 60% of their time to diagnose and resolve tickets. What's keeping you from seeing that same value, today?

Start getting perfect tickets, every time with a free trial and onboarding. Register at helpdeskbuttons.com/register

08/30/2022

Ten minutes until showtime! Join us at Channel Program (https:/channelprogram.com/register/battle-royale) or with the MSP Media Network + MSPGeek Inc. watch party!

https://www.reddit.com/r/msp/comments/x1hu9p/live_watch_party_channel_program_and_connectwise/

08/26/2022

Here's why!

We made Tier2Tickets because we support busy people and just because someone is unavailable for follow up questions, that doesn't mean that we shouldn't be a...

08/22/2022

Once you're done watching the demo, we'll have a dev sit down with you and get you fully onboarded. Its less than 20 minutes!

Whether our schedules couldn't align for a personal demo or you're just a do-it-yourself-er, here's a basic demo call for Tier2Tickets. Get a feel for how cu...

08/17/2022

"[Tier2Tickets] literally makes our technicians smarter." - Andrew Newberry, Reliance Technology Solutions, LLC

Learn how we are saving your team time 60% of their ticket resolution time by allowing them to focus on technical problems instead of administrative work. 15-min Demo here: https://www.youtube.com/watch?v=4rDANqokJwE

For the full quote, more testimonials and a free, fully-featured 25-endpoint trial, visit: https://www.tier2tickets.com/testimonials/