Tier2Technologies

08/19/2026

2.0.24 Release Notes

Thank you for your continued feedback and support! This update includes improvements that enhance speed, reliability, and ease of use. We’re continuing to build on this momentum, and our next release will be a larger update featuring major new features and improvements.

The upcoming release will also introduce support for macOS 27 Golden Gate and will mark the final planned feature release before we exit beta. Following that milestone, we’ll continue delivering important bug fixes and refinement updates as we prepare for the rollout to the rest of our users.

** Improvements **

-Added dock icon removal to macOS uninstall process (dock icon is removed on next restart)
-Updated the 2FA setup flow to be more user-friendly and prevent account lockouts.
-Increased the speed of custom append processing.
-Improved remote connect region selection speed, reducing potential connection delays by up to 10 seconds.

** Bug Fixes **

- Fixed an issue where a macOS shortcut command issued from the site would not change the hotkey until the agent was restarted.
- Fixed an issue where macOS network diagnostics would sometimes report higher-than-usual network traffic when traffic levels were within a reasonable range.
- Fixed an issue causing macOS agents to fail to update their configuration after a site-side change.
- Fixed an issue that could cause a slow append script to fail when two or more scripts were included in the custom exec payload.
- Fixed an issue with macOS uninstall process that could cause inactive plist files to remain when uninstalling through the GUI.
- Fixed an issue with remote uninstall leaving custom .app and various files behind.
- Fixed various minor issues with report (typos, alignment, etc.)

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08/03/2026

# 2.0.23 Release Notes

This update includes significant changes to macOS deployment. We have introduced a new deploy script on the Builds page that can be used to deploy to macOS machines. This script can also serve as a guide for creating custom deploy scripts using the included arguments and their expected values.

# # Deprecation Warning

Setting the group at install time by modifying the `.pkg` filename to include `_grp-yourGroupName` is deprecated and support will be removed in a future release. Use the new method for configuration found in the deployment bash script moving forward.

# # Features

- Added function key support for macOS (for "help" stickers)
- Added desktop shortcut modification support for macOS
- Added deployment configuration support for macOS

# # Bugfixes

- Fixed an issue where some groups displayed multiple times in the group select dropdown on the Site Endpoint Management page
- Fixed an issue causing assists to fail to load
- Fixed an issue where the uninstall script left lingering logs and configuration files on macOS
- Fixed an issue where changes to subaccount permissions were delayed or required a re-log
- Fixed a race condition in macOS IPC that caused requests/responses to and from the daemon to be read before they were fully written, rarely causing a crash/restart of the agent.

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07/13/2026

2.0.22 Release Notes

Bugfixes
-Fixed issue where user could submit ticket but stop the process before the report was uploaded.
-Fixed issue that could cause macOS client to crash on launch due to race condition
-Fixed issue with gui that could cause falsy values to display as "null" or "None"
-Added endpoint metadata fields to macOS report
-Changed error handling in Halo integration
-Updated cw manage integration to fix erroneous warnings about not matching emails to users
-Fixed issue allowing subaccounts to log in from non-whitelisted IP addresses.
-Modified example powershell deploy script to avoid Windows Defender flagging as ClickFix malware.

Other
-Security updates for Tier2Tickets site and client

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Check out the Tier2Tickets community on Discord - hang out with 289 other members and enjoy free voice and text chat.

06/25/2026

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06/09/2026

2.0.21 Release Notes:
This update focuses on bug fixes and quality-of-life improvements as we ramp development back up. We have new features on the horizon, but expect a stronger emphasis on maintenance and bug fixes over the coming months as we work to build support for the newly announced macOS 27 Golden Gate.

Features:
- macOS installations will now hide Tier2SVC.app from end users. It will remain visible in the CLI, and the uninstall process is unchanged.,
- macOS branding now supports application icon customization.,

Bug Fixes:
- macOS upgrades triggered site-side will now screen the .pkg to ensure a graceful, well-logged exit in the event of a notarization issue. Previously, this could cause upgrades to fail silently.,
- Fixed an issue that could cause a successful known-user ticket submission to be followed by an identical ticket from [email protected].

If you want to try the mac client for yourself head on over to - https://alpha.helpdeskbuttons.com/builds

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