Mayo Repair Group, LLC

05/13/2026

LONG POST HERE!

I lost my temper on a guy a couple of weeks ago & I regret doing so. The truth is, I need to slow down or I’m going to drop dead any minute.

My wife & I took a “vacation” in 2014 & climbed Pikes Peak. We took another “vacation” in 2021 where we raced out to Phoenix Arizona for me to take some classes on micro-soldering & board rework. We drove to Sedona, spent a night in Oatman, stopped by the Grand Canyon, & then raced back home…. both times getting back just before midnight on Saturday, resting on Sunday, then back to the grindstone on Monday morning.

The other times I have taken off work have been when parents or other family members have been in the hospital, in courtrooms battling frivolous lawsuits, or going to & from, & in most instances taking some geriatric to a doctor appointment. Spending a week in a hospital In Birmingham, or several days with family at UMC, or NMMC hardly count as vacations.

Taking 1 day off after having almost half of my lip ripped off by a pit bull (actually, he was a Staffordshire & according to the MS State Health Department, I am the only person in the state of Mississippi to EVER get mauled by that breed).

That’s the kind of lottery or jackpot that I always seem to win!

If it sounds like excuses on top of excuses… I completely understand why some people could see it as being such.

PUNCHLINE: I’ll own up to the fact that the confusion in this instance was completely on my end. Whether or not I was short-staffed or overwhelmed & distracted with other things that seemed more important at the time is in no way a valid excuse…. In the end, it still falls on me because my name is the one plastered on the front of the building.

I would like to publicly apologize to my friend Brad, his family & anyone else that I may have hurt in my outburst. I also understand if he refuses to accept my apology & if there is no reconciliation made. Either way, my plan is to be back at work again tomorrow.

I can’t keep working myself to death trying to please everyone. I understand, that doing my best to satisfy customers comes with the territory & in the end, I am the one that decided to take on this endeavor.

Anyone that really knows me knows that I am an easy guy to get along with… but when I feel like someone is taking advantage of my generosity, I can explode… and when I do, I go for the throat. This isn’t something that I am necessarily proud of. It doesn’t happen often, but when it does, I often regret it. Other times I don’t. Occasionally we have to cut some people loose, whether it be a friend, family member, or the occasional customer that is draining us out of our lives.

In this instance, my misunderstanding led to Brad getting caught in the crossfire. It was my error that angered him, his anger was justified & I fired a shot that, in this instance, I wish I could take back.

When it comes down to it, in a line of work where customers have little to no patience, over the past 12 years I have had nothing but 5 Star reviews across every online platform. Google, Facebook, Square, etc… As of year-end 2025, we had the highest Google score rating of any repair shop in the state of Mississippi. When I say “we”, that’s me, 1 other guy & in late afternoons & on Saturdays my wife’s pretty face sitting at the front desk to greet people & to give me a little breathing room where I can focus on the mountain of work that never seems to get smaller. As anyone with a somewhat successful small business knows, there is no such thing as getting “caught up on work”.

I’m not getting on this platform & saying this for business reasons. However, I will admit that it is rooted in my own selfish purpose. In this case, having a weight lifted from my shoulders.

I just want to let everyone know that I am long overdue to just sit down somewhere in a new environment for a few days, turn my phone off & drink a beer… or 10.

GODSPEED!

19K likes, 379 comments. "Nothing I Can Do About It Now"

04/24/2026

The guy running my business down on Facebook brought in a drone, not a phone. I don’t work on drones, personally… my part time help does. My part time help is a college student that hasn’t been in the past 2 weeks because he had school-related engagements.

When someone’s phone, MacBook, or iPad gets broken… that is an emergency.

Drones are last priority, especially when I am short-staffed.

The 3rd time he disrespected me, I called him a goofy ___! That’s exactly what a man is that’s 60 years old & gets that bent out of shape over his broken toy.

04/22/2026

Fire Chief Hutto delivers an explanation of bee swarms, providing an alternative to my own explanation, which may be viewed as less credible due to my relatively low IQ, comparable to that of “Koko the Gorilla”.

04/22/2026

First, we need a red 1973 Volkswagen Beetle. Then the driver needs to honk their car horn until the queen gets angry & gives the order to attack. Call the Superdome in New Orleans & have them crank the AC to 11, then start slowly driving southwest. Savage Bees can’t handle the frigid temperatures inside the Superdome & become immobilized. When they fall off of the car, then you can get out & stomp on them.

I’m no entomologist, but I’ve seen one on TV. (See comments below).

… or we could call Fire Chief Hutto & let him catch them in a cardboard box/hive.

Chief Hutto’s plan is more practical, but the Superdome idea is more creative & makes for a better story.

04/15/2026

After years of trying to settle on a business slogan, I think I’ve finally decided on one.

My first idea was “Mayo Repair Group, where we appreciate your patience & understanding!”

The second was, “Mayo Repair Group, where we apologize for the inconvenience”.

After 12 years of being in business, our official business slogan is “DEATH TO PEDOPHILES!”

03/27/2026

Pedestrians do not have the right-of-way to people making right turns at crosswalks in Louisville, MS. Even at the major intersections where we have HAWKS. Just because that sign says “WALK”, doesn’t mean that the driver doesn’t have the right to create their own right turning lane, look left to see if anything is coming, plow over you and then hit the washer fluid button & turn their windshield wipers on high. At minimum, they will act like you are the moron & lay on the horn & yell “You don’t even have sense enough to cross the street!”

In other words, WYA!

02/20/2026

Customer: “How much is it to put a new battery in my iPhone 14 Plus?”

Me: “Around $100”. (El Cheapo).

Customer: “That’s too high! I might as well just go get a new phone!”

Me: “OK”

ONE MONTH LATER…

Same Customer: “How much is it to replace the screen on an iPhone 17 Pro Max?”

Me: “Around $700. I hope you have Apple Care or insurance.”

Customer: “Uggh. I don’t know. I’m gonna check”

Purchasing a new Pro Max series without Apple Care or insurance is insane. Like my dad used to tell me, if you can’t afford to pay for repairs on a Cadillac, you can’t afford a Cadillac.

01/22/2026

I keep getting calls about late model iPhones getting hot. I have no idea what is causing this. Chat GPT says to toggle off the 5G antenna.

We don’t have true 5G here anyway (very limited) so it shouldn’t make a difference.

Yes, your phone has been lying to you.

01/17/2026

Finally updating some of the stuff in our display case. Nerds old & young should be impressed. Still waiting on a plumber to show up before I’ll meet the new State Board requirements on the barber shop side. Because, even if it never opens to the public, we still want to make sure we are up to code in our “speakeasy”.

01/13/2026

I’ve recently been having customers opt to pay $250 insurance deductibles when a screen replacement is $100 less. I’m not twisting your arm into doing business with myself or any independent repair shop.

I want customers to be aware that filing an insurance claim sometimes requires that you turn in that phone, but you may have to wait for them to mail you another one… Just to be clear, a “refurbished” phone was at one time someone else’s problem.

The screens used in “refurbishing” are usually the cheapest aftermarket LCD screens available & I’ve had numerous customers over the years come in with “new refurbished” phones with a battery manufacturer date from 5-6 years ago.

A refurbished phone should be repaired, cleaned, & have a new battery installed. Otherwise it’s not refurbished.

Not only can I typically have that phone back to you within an hour or two, but if some problem pops up in the future, it’s much easier to drive up here & talk to me than spending an hour dealing with AI support & eventually getting passed off to a customer support rep in Pakistan who barely speaks English and asks you questions like “is your charging cable plugged into the wall?”

Also, please take into consideration that you know your phone. Have you taken good care of it up until you dropped it & cracked the screen? That refurb could have been turned in on an insurance claim after it was dropped in a toilet.

Keep in mind: A REFURBISHED PHONE IS A PHONE THAT WAS BROKEN & PREVIOUSLY FILED ON INSURANCE.

It isn’t a certified pre-owned Lexus!

12/26/2025

IF YOUR PHONE IS RUNNING HOT SOMETHING IS WRONG:

1) A software issue

2) A short circuit/short to ground.

3) A faulty app.

A good example of a glitchy app would be the Rumble App. It is known to cause some phones to get hot if used while connected to a charger.

4) A phone case that is supposed to be compatible with a wireless charger. If your phone is running warm while on a wireless charger, you might need to consider a new case/wireless charger combination. Or take it out of the case.

Avoid using apps for extended periods of time while your phone is connected to the charger.

Just like a car, if your phone is running hot, something is wrong & the problem needs to be addressed immediately.