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Call Criteria

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United States
Tarzana, CA
Call Criteria

Call Criteria provides the most accurate and lowest cost call center quality assurance services usin Why Call Criteria ?

Who doesn’t need or want a third party organization bragging about their quality? Call Criteria was founded by a group of call center industry leaders who were interested in making call center quality assurance, using human quality analysts, practical and cost-effective. Nothing can compare to the human ear in determining key behaviors that influence sales, service, and compliance like a real pers

on listening to a call. With millions of minutes reviewed, and years of experience scoring calls, Call Criteria has the experience, knowledge, and ingenuity to help you understand the details of what is happening in those interactions between your agents and your customers. We will help you, develop your team to ensure the integrity of sales interactions, to mitigate the risk and exposure to regulatory compliance, and give you the power to change agent behaviors.

09/04/2025

Make every connection count with our quality assurance strategies! 🌟

09/03/2025

Build a stronger, more resilient team together! 💼💪

09/02/2025

Enjoy significant time savings and ensure consistent quality across the board. Let us help you elevate your call center experience! 📞✨

09/01/2025

Let’s ensure your team is always at the top of their game! 💪

08/29/2025

Transform your customer interactions with the incredible power of speech analytics! 📊✨ By identifying emotions like frustration or joy in just three seconds, your contact center team can react swiftly to enhance the customer experience.

Don't miss out on this game-changing technology that elevates call quality and boosts customer satisfaction! 💬🎉

08/28/2025

Unlocking the full potential of your call center starts with accuracy in speech analytics! 📊 Achieving up to 90% accuracy helps ensure that your customer interactions are top-notch. Don't settle for less—invest in consistent quality assurance to elevate your service delivery! 💥

08/27/2025

Curious about what keeps call centers running smoothly? 🤔 Explore the vital responsibilities of quality analysts and how they elevate customer service standards in our latest blog! From monitoring calls to providing valuable feedback, these professionals are key players in delivering exceptional experiences. 📞💡

Check it out here: https://callcriteria.com/6-roles-of-quality-analysts-for-call-centers-explained/

08/26/2025

Unlock the power of advanced technology with our innovative Generative AI solution! 🌟 Revolutionize your customer support and sales processes incorporating a bespoke large language model (LLM) that streamlines contact evaluations for unparalleled results. Curious about the magic behind it? Let's connect and explore together! 💬

👉 https://callcriteria.com

08/25/2025

📈 Consistency is crucial in today's fast-paced business world! Ensuring your center’s compliance with quality standards can take your customer experience to the next level. Discover how expertise in analysis can help you identify gaps and enhance your service delivery! 🌟

Dive deeper here: https://callcriteria.com

08/22/2025

🚀 Ready to unlock your call center’s potential? 💪 Learn how effective training and coaching strategies can empower your agents to excel in customer interactions! Check out our latest blog for valuable tips that can take your team to the next level.

👉 Read more here: https://callcriteria.com/coaching-in-a-call-center-agent-coaching/

08/21/2025

Boost your call center interactions with Call Criteria! Our expert team and cutting-edge technology ensure that every communication is verified and optimized for accuracy you can trust.

🌟 Are you ready to elevate your call experience? Learn more about us here: https://callcriteria.com

📞✨

08/20/2025

Is your team struggling to turn QA results into real improvements? 🛠️ It’s essential for supervisors and agents to have a clear path for tackling performance challenges. Don’t let gaps hold your workforce back! Discover strategies to enhance your operations.

Check out our latest blog for insights! ➡️ https://callcriteria.com/quality-assurance-software-program-for-businesses/

Address

19525 Ventura Blvd
Tarzana, CA
91356

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	9am - 5pm

Website

http://www.callcriteria.com/

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