Broadvoice

03/31/2025

The advent of AI and automation is transforming contact centers, empowering agents to handle more meaningful, less repetitive tasks. Check out these 10 tips for how to improve retention in your contact center.

Learn effective strategies to improve worker retention in your contact center. Discover actionable tips to reduce turnover, enhance agent morale, and boost customer satisfaction with a supportive, growth-oriented environment.

03/26/2025

Big news, partners! 🚀 The Broadvoice Partner Portal just got a major upgrade.

We’ve added powerful new tools to help you sell smarter, including:
✅ Deal Registration for CCaaS – Easily register opportunities
📊 Pipeline View – Track deals in real time
📂 Enhanced Content Hub – Access the latest sales & marketing resources
📅 New Events Calendar – See where you can connect with us!

Watch the demo and re-register to access the portal today: https://hubs.ly/Q03d7Hl10.

03/25/2025

We're excited to announce that two of our CX solutions, GoContact and b-hive, have received 2025 Remote Work Leadership Awards from TMCnet!

Recognized as the 'best-of-the-best' in remote work solutions, these platforms are designed to keep teams connected, productive, and delivering exceptional customer experiences—anytime, anywhere.

We’re proud to lead the way in shaping the future of flexible work! Read more: https://hubs.ly/Q03dpcVN0.

03/24/2025

🎰 We’re on the ground at Channel Partners Expo in Las Vegas this week!

Are you here this week, too? Let’s connect! Our CX experts are booking 1:1 meetings to walk you through what we’re doing and where we’re going at Broadvoice | GoContact — and how we can close more deals together.

🗓️ Want in? Reach out to your Channel Manager or lock in your meeting here: https://hubs.ly/Q03d6XYQ0.

03/20/2025

Big news! 🎉 Our b-hive UCaaS platform was named a 2025 INTERNET TELEPHONY Product of the Year!

This award recognizes the best-of-the-best in IP communications, and we’re honored to be among them. Innovation is at the core of what we do, and we’re proud to deliver a platform that empowers businesses to connect and collaborate seamlessly.

Read more about this exciting win here: https://hubs.ly/Q03cRk2v0.

03/17/2025

Channel Partners is just one week away! 🎉

We’re gearing up for an exciting week—catch up with us in the CXLounge (Bellini 2105) for a break between sessions, connect 1:1 with our team to chat Broadvoice | GoContact, and don’t miss our exclusive Happy Hour at Yardbird on Tuesday night!

Make the most of your time in Vegas—schedule a meeting with our team now or reach out to your Channel Manager for Happy Hour details: https://hubs.ly/Q03c9NNL0.

See you soon! 👋

03/14/2025

Need a break between sessions at Channel Partners? We’ve got you covered. ☕

And when you’re feeling recharged, join our CX workshops, talk with a contact center expert, or connect 1:1 with our team to learn what’s happening with Broadvoice | GoContact.

Get the details here: https://hubs.ly/Q03bY_jd0.

03/13/2025

Your agents are the backbone of your contact center. But are they equipped with the right tools and strategies to truly thrive?

Join us on March 18 at 2:00 p.m. ET for a power-packed session on optimizing agent performance.

During the session, we’re sharing tactics to:
✨ Maximize agent productivity without adding stress
✨ Turn data into smarter, faster decisions
✨ Streamline workflows to create a seamless experience for your agents and customers.

Contact center leaders won’t want to skip this one! https://hubs.ly/Q03bJSpd0

03/12/2025

Exciting news 🎉 Broadvoice has been awarded a Silver Stevie for Best Customer Satisfaction Strategy!

Our Broadvoice Success Program was praised as “impressive” and “impactful” by the judges, who highlighted our “fast, friendly, and effective” service and “strong commitment to customer satisfaction.”

We’re honored to be recognized for putting our customers first—every step of the way. Read more here: https://hubs.ly/Q03bBGFy0.