09/10/2026
A little digital marketing reminder from someone who is both a local business owner AND someone who spends a lot of time helping businesses with their online visibility.
Over the last couple of days, I had two experiences that got me thinking.
First, I received a promotional text from a local business. I had never opted in to receive text messages from them, and it came in the evening.
I simply replied and asked to be opted out. No big deal.
The next day, I received a promotional email from another local business that I had never subscribed to. Thankfully, there was an unsubscribe button, so I used it and moved on.
But it made me think about how much confusion there still is around digital marketing.
And I want to be really honest here: I've been guilty of this too.
There have been times in my own business when I've reached out to people because I had their contact information, or because I thought, "Well, they might be interested in this."
Over time, I've realized something.
It wasn't a trust-building move.
Just because I could contact someone didn't mean they wanted me to.
And I think that's an important distinction when we're talking about marketing our local businesses.
I know how hard it is to run a small business. I also know how overwhelming it can be to figure out what you're supposed to be doing when it comes to email marketing, text messages, social media, websites, Google, and all the other pieces of being visible online.
So here's my neighborly reminder:
Just because you have someone's contact information doesn't necessarily mean they want to hear from you.
If someone gives you their email address so they can get your newsletter, great. Send them the newsletter.
If they sign up for text updates, great. Text them.
But if they haven't asked to receive marketing from you, I'd pause before adding them to a campaign.
And think about the experience you're creating for the person on the other end.
Is this something they asked for?
Is this a reasonable time to send it?
Have you made it easy for them to unsubscribe?
And if they do unsubscribe, are you going to respect that?
This isn't me calling out local businesses. I'm really not interested in doing that.
I'm sharing it because I've been on both sides of this.
I've been the business owner trying to figure out how to get in front of people.
And I've been the person on the receiving end thinking, "Wait...how did I end up on this list?"
And honestly, I think we can market our businesses really well without making people feel like their inbox or their phone has become another place they have to defend.
You absolutely SHOULD be marketing your business.
You absolutely SHOULD be making it easy for people to find you.
But there's a difference between being visible and being intrusive.
And for me, the goal has become pretty simple:
I want my marketing to build trust, not spend it.
If you're a local business owner and you've ever wondered, "Am I doing this right?" when it comes to email, text marketing, or online visibility, please reach out.
https://www.clearviewadvantage.com/contact
And if you're a local who has a question about something you've received, you're welcome to reach out too.
I'm happy to talk it through. No judgment. No sales pitch. Just a neighbor who happens to know a little bit about this stuff.
-Amanda