10/14/2026
If you're running Infor LX or BPCS on IBM i, your managed services setup may have a gap that isn't obvious.
Most organizations have an infrastructure provider, someone handling the OS, PTFs, backups and uptime. That's essential work. But it's a different discipline from managing the business application running on top of it.
The configuration, custom code, job streams, EDI, and business logic that determine whether your operations actually run correctly are all part of the application layer. And that requires a different kind of specialist.
Both matter. They're just not the same engagement.
The confusion between the two is one of the most common mistakes we see in managed services evaluations. An engineer who manages PTFs and monitors system performance is not the same as one who can diagnose a BPCS job stream failure or modify RPG code without breaking downstream processes.
VIRTUTEM's ERP Architects work alongside infrastructure providers all the time. The scope is defined from the start, so each party knows exactly what they own. There's a named escalation path when an issue touches both layers.
If you're not sure which layer your current provider actually covers, that's worth finding out before something surfaces the answer for you.
Does your current managed services contract define which layer is covered and which is not?