gPlex Call Center

04/15/2025

We are thrilled and excited to announce our latest tie up with Firsttrip, one of the fastest growing OTA ( Online Travel Agency ) of the country. From now on, Firsttrip will be powered by gPlex Contact Center Solutions to cater their customer support.
We thank Firsttrip for keeping trust on our solutions to boost their business. Together we are looking forward to an exciting and fascinating journey ahead!

01/13/2025

We are excited to announce that we have partnered with ShareTrip, one of the largest OTA (Online Travel Agency) organizations in Bangladesh to power their customer support with our gPlex Contact Center Solution!

10/05/2021

We like to thank Trust Bank Ltd. to select gPlex as their contact center solution partner. 16201 is now powered by gPlex.

The event was inaugurated by Ms. Humaira Azam Managing Director & CEO of Trust Bank Ltd. and the president of Genusys Inc. (USA) Mr. Habib Rahman.

03/02/2021

Chaldal.com upgrades their contact center solution powered by gPlex, now it is the largest contact center operation in Bangladesh e-commerce industry.

02/07/2021

12/08/2020

Smart IVR the new era of innovative self-service solutions in the telco and banking industry. Connect with us today to know more.

11/25/2019

The City Bank & gPlex : 10 Years Excellence of Partnership

07/08/2019

Globally around 1.4 billion people a year are now interacting with chatbots and by 2020 more than 80% businesses reported that they will transform their service to AI. gPlex Chatbot is a service that mimics human like conversations, push product offers based on the customer past purchase history, interaction, usage, and interest. gPlex Chatbot enables organizations to provide a consistent level of service, take service request from customer, provide live agent support when requested and offer personalized marketing in Facebook, Viber, and WhatsApp. For one of our biggest market Bangladesh, gPlex AI can now fully understand Bangla, English and Bangla-English mixed language.

To know more visit: www.gPlex.com

01/01/2019

May this New Year brings you a peace-filled life, warmth, and prosperity! Wish you all a Happy New Year.