09/30/2026
We are currently experiencing an internet outage affecting approximately 75 DE Fastlink subscribers around Soso Big Creek Road after county equipment came into contact with and tore down fiber lines.
Our crews are working to repair the damaged fiber and restore service as quickly as possible. Because fiber repairs require careful, detailed work, restoration will take some time. We appreciate the patience of those affected while our crews work to get everyone reconnected.
This incident is also an important reminder: Always look up before operating equipment.
Whether you’re raising the bed of a dump truck, operating an excavator, or other heavy equipment, take a moment to check your surroundings and look for overhead lines before you begin. Power and fiber lines can easily be overlooked from the ground, but contact with them can cause service interruptions, costly damage, and, in the case of power lines, serious injury or death.
Before you raise it, move it, or operate it—look up. A few seconds of awareness can prevent an outage and, more importantly, keep everyone safe.