Cimphoni

02/09/2024

Check out our latest case study where we helped a large credit union advance its customer and employee experience and engagement strategy.

https://cimphoni.com/?casestudies=cimphoni-introduces-hybrid-model-to-elevate-banking-cx

12/24/2023

Merry Christmas and Happy New Year!

12/09/2022

Are you in need of an interim CIO, CTO or CDO? Cimphoni can step in and lead the IT organization on an interim basis when you have an IT leadership vacancy. Learn more at https://cimphoni.com/interim-cio-cto-cdo/

10/24/2022

One of our Cimphoni consultants recently completed a major customer experience transformation initiative for a client that required an omni-channel transition from Avaya to Genesys Cloud. The platform was implemented across over 4,500 corporate, contact center and retail employees spanning 19 lines of business. The solution enabled four customer interaction channels built across over 400 Genesys Queues and included integrations with third-party Workforce Management (WFM) and multiple internal CRM/systems of record. The project culminated in the formation of new internal teams, new governance and workflow processes and a strong foundation to build upon. If you need assistance with your customer experience transformation, learn more at:

Creating engaging systems for employees to deliver exceptional experiences to your customers on their terms.

10/17/2022

One of our Cimphoni consultants recently served as an Interim CIO at a well-known $1.4 billion theme park to lead its IT function over a 15-month period. Our solutions increased revenue growth with initiatives including a variable ticket pricing/yield management program. We also improved back office business costs with a redesigned procure-to-pay process and reduced IT spending by 20% through renegotiation of vendor contracts, IT staff/contractor realignment and rationalization of infrastructure and applications. Learn more about our Interim CIO, CTO & CDO services at:

Leading the IT function or mentoring senior IT leaders, typically during periods of transition or change.

10/11/2022

05/04/2022

If your company's customer experience is a little weak, our new "Guide to Building a Healthy Customer Experience is just what the doctor ordered. Download it free: https://mailchi.mp/ec80ee3a9793/guide-to-building-healthy-customer-experience

03/16/2022

In our latest white paper, learn about the 3 fundamentals required to make your omni-channel customer experience successful. https://mailchi.mp/cimphoni/is-your-cx-as-healthy-as-youthink-it-is

03/15/2022

Do you have the right foundation for a successful Genesys migration? Find out in our latest blog post:

Focus on these tactical foundational elements to prepare for a successful omni-channel implementation

03/11/2022

Are you about to migrate to a new omni-channel platform like Genesys? Read this first:

Key to Success in Omni-Channel Migration: Part 1 - Driving Strategic Executive Alignment

03/08/2022

Your Customer Experience is not as simple as just investing in a best-in-class omni-channel platform. In our latest white paper, learn about the 3 fundamentals required to build a healthy omni-channel customer experience. http://ow.ly/E4hh50IerM9