02/07/2022
Technical Support Specialist
CareRight Technologies, LLC. Is looking for a hard-working, flexible, and talented individual to provide basic to mid-level, direct, end-user support to our customers who use our medical software. This position requires the ability to diagnose, identify, troubleshoot, test, and document a variety of issues. Requires a courteous individual who can provide patient and efficient assistance pertaining to software.
This position offers the potential for substantial professional growth in terms of skills, and technical knowledge. Superb on the job training is available.
Technical Support Specialist Job Responsibilities:
• Handle customer technical support cases through phone and email submission
• Log bugs and enhancement/updates requests
• Document software updates and training materials for users
• Maintain application standards by testing and assessing new and modified application components
• Trains end users on usage and best practices for using the software
Work Hours & Benefits:
Monday-Friday only
Full-time
Remote work available 1-2 days a week
$19 - $23 per hour
Tuition reimbursement for education
Paid time off: 11 paid holidays and 2 weeks paid vacation
Annual Bonus Potential
Technical Support Specialist Qualifications/Skills:
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Highly organized and detail oriented
• Proficient with the ability to quickly learn an array of computer software
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Passion to work in a dynamic and fast-paced small-company environment
Education, Experience Required:
Requires a High School Diploma or equivalent 1 year experience or 2 year Degree
Inbound/Outbound technical support center experience preferred
Work Location: Laramie, Wyoming - Downtown office
If you think you are a good match for this position, please call (307) 760-5467 or send your resume to the email [email protected] to set up an interview.
