CCSi Communications

10/03/2025

Windows 10 will reach the end of support on October 14, 2025 on all devices running Windows 10. This means that after this date, Microsoft will no longer provide bug fixes, security updates, time zone updates, or technical support for most devices running Windows 10. This will expose you and your business network to a wide range of vulnerabilities and compliance risks. Are you ready for next steps? Learn more below on how to prepare.

The Windows 10 end of support is approaching. Find out how to prepare and avoid vulnerabilities in your network.

06/27/2023

Hackers can quickly accumulate information about you online in order to trick you into giving away your sensitive information, like logins and payments. Find out below how to identify phishing scams to protect yourself, your employees, and your business from being scammed.

There's currently no way to stop all phishing emails from landing in your inbox, but with these expert tips you can protect yourself from scams.

05/02/2022

Do you know a business in need of a VoIP solution? Earn up to $20,000 just by passing along a referral.
We'll take the selling from there! https://www.ccsicommunications.com/referral-program

12/02/2021

We’ve made it easier than ever for you to stay informed with real-time network updates to the services that impact you at http://status.ccsicomm.com/ . Statuses will update when outages, cyberattacks, or other impactful changes occur. In order to receive email notifications on status changes, please subscribe and opt in below.
https://status.ccsicomm.com/subscribe

11/09/2021

The January 2022 deadline is fast approaching. Recent changes to Emergency 911 laws (known as Ray Baum's Act) now require that certain business telephone systems automatically include a dispatchable location for 911 calls. Click through to learn more about how these changes will impact your business and what you need to do to be in compliance.
https://www.ccsicomm.com/2021/11/04/e911-changes/

08/31/2021

Telecommunications and technology are changing fast. Traditional analog lines and on-premise systems have limited features and require costly maintenance that continues to hold companies back as technology improves. Switching to VoIP is filled with built-in savings and flexibility that benefit almost anyone and any business. Click below to learn more about VoIP and how it can help you.

Telecommunications and technology are changing fast. Traditional analog lines and on-premise systems have limited features and require costly maintenance that continues to hold companies back as technology improves. Switching to VoIP is filled with built-in savings and flexibility that benefit almos...

07/01/2021

In compliance with the FCC, CCSi has implemented STIR/SHAKEN for all CCSi VoIP customers to help put an end to robocalls. The FCC mandate states that voice providers are to implement a protocol called STIR/SHAKEN by June 30th, 2021 as a means of mitigating the volume of robocalls. This will make it harder for caller ID spoofed robocalls to get through, so that you can better trust that callers are who they say they are. Contact us to learn more.

06/10/2021

Overview:

As a Systems Technician your focus will be to provide technical support to clients covering a broad range of technologies. You will leverage your experience with analog and networking systems to troubleshoot and resolve reported client issues in a timely manner – remotely and/or on-site. In addition, you will provide field installation services either independently or with assistance from other techs.

Compensation package, includes:

A competitive pay commensurate with relevant experience and skills.
Medical, dental and vision insurance.
Paid time off.
Certification training.
Company car with operating expenses covered*.

Duties and responsibilities:

Have field installation experience in troubleshooting analog and networking systems. Such systems include VoIP phone systems, door access, paging, video surveillance systems and cloud.
Experience in installing data networking equipment such as firewalls, switches, servers etc.
Looking for candidates that are committed to helping clients, can work independently and are passionate about what they do.
Individuals should have strong troubleshooting skills, be able to think outside the box with the ability to think analytically and conceptually.
Ability to logically understand issues, breaking it down to simple components and seeking strategies for resolution.
Values customer’s time - arrive on time for customer visits.
High integrity with a professional presence when on customer visits.
Very detailed oriented and customer focused. Always looking what’s best for the client in recommending solutions.
Troubleshoot and resolve network and server issues - either on site or hosted cloud servers.
Install, configure, and support telephony systems and data networks. Computers and other peripheral equipment while on customer premises.
Experience in configuring and programming cloud VoIP phone systems based on Asterisk©.
Experience in working with remote access tools, managed services software, backup / restore processes, help desk management software, etc.
Install, configure, and maintain various end-user application software. May be required to train and help end users.
Candidate must have excellent verbal and written communications skills with strong customer service focus.
Work under given time constraints and deadlines while keeping customers regularly updated.
Read, analyze, and interpret technical documents to develop resolution strategies.
Update customer CRM database files as required.

This position will require:

At least three years of relevant on the job experience.
Technical college or university degree in computer science or data networking.
Driver’s license to travel to customer sites as required.
Be self-sufficient and self-motivated in working through issues – take ownership of issues.
Proficiency in using MS Office applications (Word, Excel, Outlook, Visio, etc.).
Can work effectively and accurately covering different domains.
Networking and telephony certifications (preferred).
Cloud platform experience is an asset.

CCSi Communications is an Equal Opportunity Employer.

* Company car is offered at the discretion of CCSi as part of the total compensation package.

Employment Type

08/31/2020

The world has shifted to remote work at lightning speed and if you're not already there, you're behind. Establishing a strong unified communications solution like CCSi VoIP with Microsoft Teams is the key to being able to conduct business from anywhere.

Visit https://www.ccsicomm.com/voip-teams-integration/ to learn more.

06/10/2020

We are expanding our team! The current position we're looking to expand upon is for IT Operations Coordinator. If you have a strong IT or Telecommunications background with project management experience - or even a combination of these with great interpersonal and analytical skills within IT and telecoms - then we want to hear from you!

The Operations Coordinator will help better support CCSi's growing client base. Your scope of work will involve working with a project manager, clients and internal staff members in scheduling projects that assist with procuring an array of services, as well as managing databases and communicating with clients on their day to day issues. You will engage with clients as their point of contact on projects both large and small, assist in technical support visits, and resolve various issues and needs that arise. You will also work with third party installation partners and suppliers to help bring creative solutions to clients across CCSi's portfolio service offering.

This position requires at least 2-3 years of relevant on the job experience in the IT and/or Telecommunications industry. Bachelor's degree in IT or Computer Science preferred.

Applicants should be self-sufficient and self-motivated in working through problems. Excellent organizational skills with the ability to effectively balance multiple projects. Strong documentation skills to update internal CRM, and ticketing system. Ability to facilitate and influence stakeholders to align with operational objectives.

Compensation package includes a competitive pay commensurate with relevant experience and skills. 401k plan with matching contributions. Health, dental, and vision insurance. Annual bonuses.

If this position is of interest to you please include your salary expectation in your resume.