Shop-Ware - Shop Management Software

10/16/2026

We want to know... 👇
1) Are repair shop owners the problem?
2) Do you watch Lucas's TikToks?

😅 Follow Changing The Industry Podcast for more hot takes sponsored by Shop-Ware ⚡

10/14/2026

Westside Auto Group runs seven locations with roughly 40 technicians, and every one of them follows the same inspection.

Jon and Derek Kloosterman walked Ratchet+Wrench through how they got there 💡Monthly leadership meetings explain the why behind inspections, and parallel inspections help newer techs learn from experienced ones. Their average repair order jumped 33%. 🚀

Thank you Ratchet+Wrench for the feature, and to the Westside team for sharing their process to help other shops learn and grow.

Read the full story: https://www.ratchetandwrench.com/running-a-shop/operations/article/55399514/the-anatomy-of-an-effective-dvi

How Westside Auto Group built a consistent DVI process that improved communication, customer trust and repair approvals.

10/13/2026

Spoiler alert: Only 14.2% of shops share their estimates with customers, and in a study of 2,000 shops, shared estimates averaged a $929 ARO against about $400 without. 🤯

Episode 47 of The Rundown w/ Autoshop Solutions also covers what early AI Call Coach data says about phone leads 📞 Watch now and stay ahead!

Explore our Digital Vehicle Experience (DVX): https://pulse.ly/yvpyzlwyal

Learn more about Autoshop Solution's AI Call Coach: https://pulse.ly/btgzutr00b

10/08/2026

🏁 is just around the corner, and with so much to see and so many decisions to make about your shop’s future, the show can feel like a lot to take in!

That’s why we’d like to invite you to tour Shop-Ware before you arrive in Las Vegas. 💡

Getting familiar with Shop-Ware ahead of the show gives you a clearer picture of how it can fit the way you want to run your shop. Then, when you get to SEMA, you can make the most of your time, whether that means taking a deeper look at Shop-Ware in our booth or simply enjoying everything the show has to offer.

Get started: https://pulse.ly/xwwplcr5ia

10/03/2026

It's easy to complain about where the industry is headed. It's harder to actually show up and do something about it. 💯

Tara Topel talks about why she got involved with industry organizations, and what shop owners lose out on when they leave those seats empty.

Are you involved in any industry groups or associations? 🚘💡 Why or why not?

10/01/2026

We're still thinking about Raleigh last week! 🔥 ASTA Expo 2026 was a good one, from swapping new ideas in Cavan's class with Autoshop Solutions to the conversations we had at the booth with our friends at 360 Payments.

We wrote up the highlights in our blog, plus where you can catch us next!

Shop-Ware recaps ASTA Expo 2026 in Raleigh, where shop owners came looking for new ways to stand out. Plus, how to meet us before the SEMA Show.

09/28/2026

A bad review doesn't always mean you got the repair wrong.

Sometimes it means the customer showed up already sure they knew the problem, and nobody walked them through the testing that proved otherwise. Brett Hunziker of City Centre Automotive joins Changing The Industry Podcast to talk diagnostic pricing, documenting your recommendations, and why discounting to keep someone happy usually costs you more later.

What's the most unfair review your shop has ever gotten? 🌟

Brett Hunziker joins CTI to talk bad reviews, diagnostic pricing, customer expectations, shop profitability, and earning the right customers.

09/24/2026

When a customer needs a repair, they're not usually calling one specific shop, they're calling a few. And 78% book with the first one to respond. 🔧💬

So it's not always the best price or the most popular choice that wins, it's whoever picks up first. Shop -Ware's AI Receptionist makes sure that's you, even when your team's heads-down or the shop doors are closed for the day.

⚡Try our missed call calculator to see how much extra revenue AI Receptionist can capture for you: https://pulse.ly/pixki99whs

09/22/2026

The Rundown is back! Two minutes, three stories shaping the aftermarket right now:

🤖 AI in insurer claims and audit trails
💰 Tariffs reshaping the parts landscape
❤️ A feel-good moment delivered by J.M. Auto Service

Tune in with us and Autoshop Solutions to stay ahead.