06/12/2021
We are seeking a Bilingual Sales Lead to become an integral part of our team!
Retail Sales Lead is responsible to help organize and run our retail stores. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.
Retail Sales Lead responsibilities include hiring and training sales advocates, monitoring inventory, and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds our company and customers’ expectations.
As our chosen candidate, you will have retail management skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful since you’ll often be acting as a liaison between managers, employees, and customers.
Ultimately, the duties of the Retail Sales Lead are to make sure our stores operate effectively, and that we keep our customers happy.
Responsibilities
Assist the Retail Operations Manager in planning and implementing strategies to attract customers
Coordinate daily sales and customer service operations (sales processes C.E.G, orders, and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring/firing and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Advocates
Suggest sales training programs and techniques
Communicate with customers and evaluate their needs
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Attend Cricket Wireless Manager’s Call and Meetings
Research emerging products and use information to update the store’s
merchandise
Analyze reports and interpret retail data, like goals, % to plan to report, MTD reporting, EOM reporting
Conduct regular audits to ensure the store is functional and presentable
Make sure all employees adhere to the company’s policies and guidelines
Act as our store’s representative and set an example for our staff.
Ensure our customers get everything they need to make their experience unforgettable, and that means helping your team go the extra mile for their customers, solving the whole problem every time out.
No one likes to wait, customer wait times are to be as low as they can be
Stay current on all our products, services, and promotions, and help your team do likewise.
Help with sourcing talent and developing your store team through ongoing coaching and recognition
Finally, making sure the store always looks its best
Knowledge Skills & Abilities
Oral Communication Skills Written Communication Skills
Reading Skills Customer Service
Customer Relations Closing Sales Technique
Math Aptitude Currency Aptitude
Time Management Organization
Professionalism
Required Qualifications
One (1) year proven retail sales experience (interactive sales process, commissioned sales)
One (1) year of recruiting, hiring, and developing successful store sales teams
Available evenings, weekends, and holidays
Must be able to pass background checks
A successful Sales Lead will be goal-oriented, possess a positive attitude, and project a friendly disposition. A Sales Lead must have the desire to learn, strong organizational skills, a high threshold for multi-tasking between sales, operational requirements, customers, and staff. There is a strong emphasis on leadership by example and the development of firm management skills in the areas of inventory control, accounts receivable, delegation, conflict resolution, cash control, and supply orders.
If you’ve read this far and feel like this is the challenge you were meant to take on, then it’s time to talk rewards for all your outstanding work. We offer:
- Competitive base pay plus outstanding commission potential
- Phone service discounts
- Serious growth potential for your career
Cricket Wireless is growing rapidly and continues to change the wireless industry. We are looking to expand our team in the Katy, TX area. Positions fill quickly, apply today!
Job Type: Full-time
Pay: Up to $30,000.00 per year
COVID-19 considerations:
All customers and employees are required to wear masks.
