PayIt

04/10/2024

We're pleased to announce that the Ohio Division of Wildlife has reselected PayIt to deliver a new, comprehensive digital licensing system — building on the momentum of our multi-year partnership. The upgraded system will include an improved customer experience for hunters and anglers, as well as an enhanced management system for agency staff.

“Our partnership with PayIt has enabled us to provide a convenient, engaging way for our customers to purchase licenses, report harvests, access educational resources, and support our agency’s conservation efforts,” said Kendra Wecker, chief of the Ohio Division of Wildlife. “We’re happy to continue building on this strong foundation with PayIt, brought together by a shared commitment to the conservation of Ohio’s wildlife.”

https://okt.to/qDNVGB

The new system will offer an improved customer experience and further help Division of Wildlife achieve conservation goals for Ohio Kansas City, Missouri, April 10, 2024 — PayIt, the leader in digital customer experience solutions with integrated payments for state, local, and provincial governmen...

03/12/2024

Join us on March 27th for a webinar exploring how government agencies approach the next wave of innovation, "Government Customer Experience 2.0."

PayIt's Chief Marketing Officer, Kelly Davis-Felner will sit down with Rachel McClure and Marc Stoff from the City of St. Louis Collector of Revenue's office to learn about their digital transformation journey and dive into the key insights from our recent survey of 2000+ consumers and 600 government leaders across North America.

Register now: https://okt.to/YhEBb1

Upcoming Webinar 2024 Top Digital Government Service Delivery Trends State and local governments have been adding digital channels for many services over the past decade, and the pandemic accelerated this shift. However, the lackluster customer experience in most online services has constrained end-...

03/06/2024

Our annual Digital Government Adoption Index report is now out! We surveyed 2000+ consumers and 600 government leaders across North America with the goal of understanding the impact of modernization efforts in government thus far — and where digital government is going in the future.

The last decade or so saw state and local governments add digital channels for many services, but there still exists a lot of opportunity for improved experiences and increased ROI. The survey responses indicate a shift to the second wave of digital government service delivery, which we're calling "Government Customer Experience 2.0."

See more key insights and access the full report in the press release: https://okt.to/49M7Lh

New study reveals a shift to the second wave of digital government service delivery, Government Customer Experience 2.0 Kansas City, Missouri, March 6, 2024 — PayIt, the leader in digital customer experience solutions with integrated payments for state, local, and provincial governments, is please...

01/15/2024

Today, we honor Martin Luther King Jr. and his message of justice and equality.

01/03/2024

We're pleased to be named to Government Technology News' GovTech 100 list for the eighth consecutive year! This list recognizes the top tech companies on the front line making government work more efficiently.

As our founder and CEO, John Thomson said in the press release, "We had a banner year in 2023, working with many existing and new clients to modernize their services, improve the user experience, and drive resident adoption of digital solutions — and we’re looking forward to continuing this valuable work in 2024 and the years to come.”

Learn more in our press release: https://okt.to/OBC9fG

The GovTech 100 recognizes top technology companies shaping the public sector Kansas City, Missouri, January 3, 2024 – PayIt, the leader in digital customer experience solutions with integrated payments for state, local, and provincial governments, is pleased to announce that it has been named to ...

01/02/2024

Having a website or digital payment system doesn’t automatically mean government services are accessible to your whole community. The right solution meets people where they are and cuts through barriers to access.

In our new white paper, we explore:
– Digital equity
– How to support inclusive digital transformation
– How having a diverse workplace helps
– Why accessibility is necessary for government services

Lean into proactive, human-centered practices, and learn how your agency can start transitioning from one-size-fits-all to government for everyone.

Read the white paper: https://okt.to/aVj0eP

As government agencies modernize, they must strive to accommodate all residents. Learn more about digital equity and accessibility for government services.

01/01/2024

Happy New Year! We hope 2024 brings you prosperity, joy, love, and peace.

12/22/2023

Wishing our friends, family, colleagues, investors, and clients a very happy holiday season! We are thankful for your continued support over the years and hope you enjoy time with friends and family as we close out 2023.

12/19/2023

PayIt is the modern customer experience platform that governments rely on to create a seamless, digital experience for residents and agency staff alike. And the results speak for themselves — governments who use PayIt save around $6 per transaction, and through our digital adoption efforts, we can get up to 90% of their community transacting online.

Learn more about PayIt's offerings in our short introduction video: https://okt.to/JAwgOE

Government services don't need to be clunky or inconvenient. A seamless online experience benefits everyone — from residents to government staff. Meet PayIt....

12/12/2023

What makes digital transformations at the state level successful?

We teamed up with MeriTalk to bring State Chief Information Officers (CIOs) Raja Sambandam, Jim Weaver, and Terrence Woods together to share their experiences and lessons learned from applying an innovation mindset to shaping digital government services.

This report takes a deep-dive into how technology modernization is progressing across the country. Explore the report: https://okt.to/aCjYsh

Special Report: State CIO 2023-2024 Interview Series What makes digital transformations at the state level successful? As you’ll discover in this interview series, IT leaders play a critical role in modernization efforts. Learn how State Chief Information Officers (CIOs) are combining years of tec...

12/06/2023

More and more government agencies are adopting a digital-first approach to resident communications, which is a step in the right direction — but only if they employ digital communications best practices.

In many cases, we are seeing residents exhausted by the information filtration process, which ultimately can reduce the sender’s perceived credibility.

In our latest blog, we explore the effective use of notifications to capture the attention of residents to boost adoption, trust, and, ultimately, agency revenue.

Learn more: https://okt.to/vxfmDL

Learn about the effective use of notifications to capture the attention of residents to boost adoption, trust, and agency revenue.

12/05/2023

We're proud to announce that we have been reselected by the State of Kansas as its digital payments partner! Through this renewal, we will continue to deliver the State's award-winning digital government platform, iKan, to Kansas residents.

The renewal also allows counties and cities throughout Kansas to adopt iKan as their official payments platform, creating an integrated digital government experience for residents.

Learn more in the press release: https://okt.to/k1nqxy

Kansas continues to expand its offerings with PayIt’s modern digital customer experience platform Kansas City, Missouri, December 5, 2023 – PayIt, the leader in digital customer experience solutions with integrated payments for state, local, and provincial governments, is pleased to announce the...