Prime Time Integraters

07/27/2022

Prime Time Integraters attended the 5th Annual AAKC Next Gen Bowling Tournament. We won 1st Place!! We are the Champions, my friends!! 🙂 We had so much fun and will definitely be back next year.

06/22/2022

We're excited to be in Florida this week for the IT Expo this year!! Looking for innovative ways to keep up with the latest and newest technology to help us continue to grow and our customers as well!

10/13/2021

Title: Help Desk Technician (18 months of tech support & customer service exp. - Windows, MAC and Mobile, O365, VOIP)

Job Description

Prime Time Integraters is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat and ITSM system. Technicians will offer support and technical assistance to customers who are using software, hardware and other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Technicians will escalate issues that extend beyond Tier 1 responsibilities.

An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users. They must also be customer-oriented and patient to deal with difficult customers.

Minimum Qualifications

Must have a minimum of 18 months of experience in a technical support environment.

Customer service experience required.

Must have working experience with Windows OS, mobile devices, and managing applications on these endpoints.

Hands on troubleshooting experience with Microsoft Office 365.

Must be able to work an eight-hour shift Monday through Friday from the hours of 8:00am to 7:00pm CT.

Must be available Assist with on-call duties.

Preferred Qualifications

De-escalation abilities/experience.

Bachelor’s degree in IT, Computer Science or other related fiends.

Excellent communication skills.

Essential Functions

Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues.

Identifies, troubleshoots and resolves software, hardware and network failures.

Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.

Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.

Maintains awareness of current tools, methodologies and technologies associated to IT support.

08/31/2021

Most of us spend too much time on our phones. But how to cut down? The Screen Time feature on iPhones can help. How many hours a day do you use your phone?

Use Screen Time to release yourself from your phone.

08/30/2021

Have you seen Microsoft’s Whiteboard app? It makes collaboration easier when you’re working remotely

Microsoft has launched a new version of its Whiteboard app for Microsoft 365, with features designed for the new hybrid workplace reality..

08/27/2021

Have you noticed a reduction in “no caller ID” calls since the FCC brought in this change at the end of June?

Voice providers are running up against a June 30 deadline to implement the Stir/Shaken technology to help curb annoying and costly robocalls.

08/26/2021

Did you know there’s a global chip shortage? Not enough chips are being made for all the new devices. Our new video suggests you order new hardware well in advance

08/25/2021

There are fears that Apple’s new email privacy protection could put an end to newsletters. Do you send out an email newsletter for your business?

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08/24/2021

Heard of quantum computing? Within the next decade it’s likely to become a reality, and that could spell disaster for business’s cyber security. Are you concerned?

In the U.K., a company called Arqit is quietly preparing businesses for cyberattacks in the age of quantum computing.

08/23/2021

It’s claimed that Google favors its own services in search results. Now a lawsuit’s demanding the search engine be classified as a public utility. What do you think?

The search giant should be classified similarly to electricity and gas providers, says a complaint filed by the state's attorney general.