10/15/2026
Digital ordering is growing. But the sales rep isn't going anywhere.
A new 2026 B2B eCommerce benchmark found that among wholesalers generating $15M+ annually, 63.5% of digitally captured orders come through eCommerce.
Yet at 75% of wholesalers studied, the average website order is worth less than half the average rep-written order.
What does that tell us?
Customers increasingly want the convenience of digital self-service for everyday purchases, but they still value personal relationships when transactions become more complex.
The opportunity for distributors isn't choosing between digital and human interaction. It's making both work together.
Whether a customer starts with a mobile app, sends a text, or contacts their sales rep, the experience should feel connected.
Different channels. One customer relationship.
Learn more: https://zurl.co/ijOLp
Automate order processing from emails, texts, video, voice memos and PDFs with AI-powered automation built for wholesale distributors.