09/06/2026
WARNING: I feel like I need to make a section on our website just for the Starlink horror stories we hear almost every week and that we are often paid to fix, repair, replace, etc.
Another lady calls today. “Starlink installed her system on Thursday!”
No they didn’t… some random dude, working for a random National company who contracts to Starlink, and received the work order to install the system, often for pennies on the dollar.
Starlink does not have installers, although you can purchase an installation from them. May the odds be ever in your favor if you choose to do so as about 12% of our work load every month is dedicated to fixing existing installations, cleaning them up, moving antennas, and so on.
So, her system has failed on the 3rd day. Now she has no Internet as she already canceled her former provider. (We would have not suggested that!) She needs the Internet badly to get her work done, pay bills, etc. And yes, we have noticed about a 10% failure rate for Starlink systems out of the box and or within 3 - 4 days of being active and online. If they are going to fail, it’s during the software updates and so on for some reason.
This is why we have our process in place. You contact us, we help you order the equipment. When you can track the system and know when it’s going to be at your site, we schedule a Site Survey to come out and check out your place! We will also help you set up your Starlink System temporarily at that time so it can do it’s downloads and updates and so you can play with it in the meantime. We suggest you keep your existing provider until we know you have a good Starlink system so you do not get stuck like she is now!
We then offer you a bid for the installation and return within a few days to actually install it if you would like us to do so, and now that we know it’s going to be a good system for you.
Her options… go somewhere else to get Internet access so she can go to www.starlink.com and beg them to send her a new system. Or, she can pay us $65 and $ 1.45 per mile (one-way to her site only) so we will come install a rental system for her (Minimum $150 for 5-days) to use in the meantime.
She called the guy who installed it, he said he can't help her until Saturday. A week without Internet because they do not have as much experience as we do, apparently!
Our customers get free loaners (if and when available) for if and when their system fails and while they are waiting for a replacement. If you know, you know, if you don’t, you will likely pay for it.
Wait until I write about the ladies (yes two now) in Bigfork who paid $1000.00 (for a $350.00 system). She was scammed because she used a search engine to get to, who she thought was Starlink, but it wasn’t. The installer she paid another $199.00 for also never showed up!
Request a Site Survey for Starlink today at www.lonepinetechnology.com/sss, and you will receive an e-mail that talks about renting vs. purchasing, includes a link for a Free Month of Starlink service, and shows you have to order!