Elite Technology Solutions Group

Elite Technology Solutions Group Managed IT solutions you can count on, service you can trust.

AI can save a huge amount of time.But not every piece of business information should be shared with it.Before you paste ...
09/08/2026

AI can save a huge amount of time.

But not every piece of business information should be shared with it.

Before you paste something into an AI tool, ask yourself one simple question: Would you be comfortable if that information ended up in the wrong hands…?

🇺🇸 Happy Labor Day from ETSG!Today, we’re taking a moment to recognize the hard work, dedication, and contributions of w...
09/07/2026

🇺🇸 Happy Labor Day from ETSG!

Today, we’re taking a moment to recognize the hard work, dedication, and contributions of workers who help keep our communities moving forward.

Wishing everyone a safe and relaxing Labor Day! 🛠️☀️

If you’ve been putting off upgrading to Windows 11, there’s news.Microsoft has extended its security update program for ...
09/04/2026

If you’ve been putting off upgrading to Windows 11, there’s news.

Microsoft has extended its security update program for Windows 10 by another year, giving people more time before support finally comes to an end 🗓️

At first glance, that sounds like great news.

And if you have an older computer that genuinely can’t run Windows 11, it might be.

But we wouldn’t take it as a reason to stay on Windows 10 if your PC can make the move.

Extended Security Updates do exactly what the name suggests.

They provide security patches to help protect your computer from newly discovered vulnerabilities 🦠

What they don’t do is keep Windows 10 moving forward.

New features will be built for Windows 11.

Improvements to performance, productivity and AI tools are happening there.

Hardware manufacturers and software developers are focusing their attention there too.

In other words, Windows 10 is now in maintenance mode.

Windows 11 is where active development is happening 💪

We completely understand why some people have delayed upgrading. Nobody likes changing something they use every day, especially when the current setup works perfectly well.

But waiting doesn’t usually make the upgrade easier.

It means you’re postponing a job that will almost certainly need doing eventually ⏳

From a business perspective, there’s another reason not to leave it until the last minute.

If several computers need upgrading, or some devices need replacing because they aren’t compatible with Windows 11, it’s much better to plan that work over time than rush it when support finally comes to an end.

That gives you time to budget, test business software, and make sure everything works as expected before Windows 10 reaches the end of the road 👋

The extra year is useful.

It gives you breathing space.

What it shouldn’t do is create a false sense that Windows 10 is still the platform to build your future around.

If your computers are ready for Windows 11, We’d be planning to move sooner rather than later.

🧐 Are you already running Windows 11 across your business, or are you holding onto Windows 10 for a little longer?

When was the last time you looked at the browser extensions installed on your computer?We're guessing the answer is… nev...
09/03/2026

When was the last time you looked at the browser extensions installed on your computer?

We're guessing the answer is… never 🤷

Once an extension is installed and working, it disappears into the background. You stop thinking about it.

That’s why this latest announcement from Microsoft caught our attention 👀

It has removed 119 malicious extensions from the Edge Add-ons store after discovering they had been downloaded around 2.6 million times.

These were tools people install every day, including ad blockers, PDF tools, VPNs, translators and video downloaders.

On the surface, they appeared perfectly legitimate.

The malicious behavior didn’t start right away.

In many cases, the extensions waited days before doing anything harmful, so they were much harder to detect.

From there, some were able to steal information stored in the browser, redirect people to malicious websites, or download additional software onto the device.

Cyberattacks are changing 😬

Years ago, we thought about security in terms of downloading the wrong file or opening the wrong email attachment.

Today, attackers are much happier to hide inside software that people already trust.

A browser extension feels harmless because it’s designed to make life easier.

It might block adverts, help you edit PDFs or translate web pages, so it doesn’t raise suspicion.

Now, most browser extensions are perfectly safe and genuinely useful. But they’re worth treating like any other software you install.

If you no longer use one, remove it.

If you don’t recognize one, find out what it does.

And if an extension asks for permissions that seem excessive, ask why it needs that level of access.

One of the biggest lessons in cybersecurity is that convenience and trust are closely linked.

The more useful something appears to be, the less likely we are to question it.

That’s what attackers are counting on 😱

💭 How many browser extensions do you think are installed on your computer right now… and could you name them all?

If your team answers the same questions all day long, you might wonder if every one of those calls needs a person.AI voi...
09/02/2026

If your team answers the same questions all day long, you might wonder if every one of those calls needs a person.

AI voice assistants are getting better at handling simple conversations and helping callers get what they need faster.

The key is knowing which calls are worth automating and which should always stay with a person…

Learn more: https://www.eliteservicesmo.com/post/should-your-business-use-an-ai-voice-assistant

One of the questions we hear more often is: “Can I trust AI to tell me whether something is a scam?” 🤔Until recently, we...
09/01/2026

One of the questions we hear more often is: “Can I trust AI to tell me whether something is a scam?” 🤔

Until recently, we’d have been cautious with that.

AI is brilliant at explaining things, but when it comes to cybersecurity, being almost right isn’t good enough.

That’s why we think this latest development is interesting.

Norton has integrated its Genie scam detection tool into both Claude and ChatGPT.

It means people can ask an AI assistant to help assess whether an email, text message, website or online offer looks suspicious 👀

The AI isn’t giving its own opinion, it’s drawing on Norton’s scam detection technology, which looks for things like impersonation, pressure tactics, suspicious links, and requests for sensitive information.

It’s combining the conversational side of AI with technology that’s specifically designed to identify scams 🔎

But we don’t think people should stop thinking for themselves.

If an email claims your bank account is about to be closed or a supplier suddenly wants you to change their payment details, you should still check independently.

Tools like this could become useful as a second opinion though.

Online scams are becoming much harder to spot than they were a few years ago.

Criminals are using AI to write more convincing emails, create more believable websites, and remove the spelling mistakes that used to give them away 🤖

Anything that helps people pause and sense-check what they’re looking at must be a positive step.

We can also see this becoming part of everyday working life.

Instead of forwarding a suspicious email to a colleague and asking, “Does this look right to you?”, people may increasingly ask an AI assistant first.

It should never replace security awareness or good internal processes.

But it could help you make better decisions before you click a link or reply to a message.

👉 Would you trust an AI assistant to help you decide whether something was a scam, or would you still rather rely on your own judgment?

Should you ban AI on Fridays?By the end of the week, people are often tired and more likely to rush through tasks.When u...
08/31/2026

Should you ban AI on Fridays?

By the end of the week, people are often tired and more likely to rush through tasks.

When using AI tools like Microsoft Copilot, this can lead to content being sent out without proper review.

While the output may look polished, small issues around tone or appropriateness can easily slip through when attention is low.

The real risk isn’t the technology itself, but how it’s used.

Over time, relying too heavily on AI can reduce critical thinking and make teams less likely to question what’s produced.

Rather than avoiding AI, businesses should build simple habits around reviewing its output.

Especially for anything customer-facing, to make sure it’s accurate, appropriate, and aligned with how they want to communicate.

If you have published the blog on this subject: Choose the Learn more button. Point it at your blog article.

You don’t notice manual processes becoming a problem straight away.A few extra steps here. Information copied between sy...
08/28/2026

You don’t notice manual processes becoming a problem straight away.

A few extra steps here. Information copied between systems there. Someone chasing updates because nothing connects properly.

But gradually, those small delays start slowing everything down…

At first, you might think the most surprising thing about this ransomware research is the amount of money involved 🤑But ...
08/27/2026

At first, you might think the most surprising thing about this ransomware research is the amount of money involved 🤑

But we think it’s how normal some of the conversations sounded…

Researchers analyzed hundreds of negotiations between ransomware gangs and the businesses they attacked.

In many cases the criminals behaved less like stereotypical hackers and more like aggressive salespeople.

They offered discounts for quick responses.

They split their demands into separate “services”.

Some even offered what they described as security reports or audits afterwards 🤯

As bizarre as that sounds, it tells you something important about how organized ransomware has become.

This is no longer somebody randomly locking files and demanding money.

These groups understand negotiation, pressure, and human behavior extremely well.

In many attacks, the first demand isn’t even the amount the criminals expect to receive.

The research found businesses often negotiated the price down significantly, sometimes by huge amounts 💰

The attackers also leaned heavily on urgency ⏰

If the victim delayed, the price might increase.

If they responded quickly, a discount appeared.

Threats to leak stolen data were common too, along with warnings about contacting the press or exposing compliance failures.

The goal is to make people panic and react emotionally rather than think clearly.

In many cases, data is stolen first and then used as leverage during the negotiation.

And even if criminals promise to delete that information after payment, there’s no reliable way to verify they will.

You’re relying entirely on trust in a criminal organization. Which obviously isn’t a great position to be in 😬

When an attack happens, businesses suddenly face operational disruption, customer concerns, legal questions, financial pressure, and difficult decisions all at the same time.

You must be prepared.

Having strong backups is vital, but so is knowing who would lead the response, how communication would work, and what steps would happen first if systems suddenly became unavailable.

👉 If your systems went offline tomorrow morning, do you think your business would know what to do first?

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