Offering a wide range of services including Avaya Phone Systems, Structured Cabling, Surveillance Systems, Access Control, SIP/Carrier services, and Wi-Fi Solutions. Optima is a family owned and operated Avaya Business Partner that sells, installs, services and maintains Avaya business phone systems EXCLUSIVELY. At the head of every department is an owner so we truly care about each and every cust
omer. We are considered an Avaya "Expert Silver Business Partner". In order to earn the status of Expert Silver partner Avaya requires a 90% "random" customer satisfaction rating and we must deal exclusively with Avaya products. Random means that Avaya contacts 100 random customers of ours each quarter and asks a series of questions pertaining to their experience with us and a MINIMUM of 90% of those customers rate us good or excellent in all categories. These are not customer we "cherry pick" and ask them to call. We register every system we sell with Avaya and THEY pick the customers to contact. Our most recent survey reflected an industry leading 94% customer satisfaction rating. Make no mistake, we service our customers, period. We don't leave until your system is operating at peak performance and programmed to your specific needs and requirements. We fully train all users and system administrators so you are happy with the product we sold to you and refer us to your friends and associates. 73% of our new sales in the past 5 years have been from referrals and that speaks volumes. Click below for the brochure on Avaya flagship product, the Avaya IP Office
