Grace Hill

Grace Hill The industry leader in online property management training.

Grace Hill delivers technology-driven solutions for multifamily teams—combining training, leasing, compliance, and data-driven insights to improve performance, reduce risk, and create stronger communities.

82% of operators think their AI is doing a great job.56% of residents say their digital experience is average at best.Th...
09/01/2026

82% of operators think their AI is doing a great job.
56% of residents say their digital experience is average at best.

That gap should get our attention. 👀

AI has officially moved from “what’s next” to how multifamily operates today — with 89% of operators now using it as part of their operating model. But adoption isn’t the differentiator anymore.

Ex*****on is.

AI can answer questions faster, schedule tours at midnight, nurture leads and take repetitive work off your teams’ plates. But when the conversation gets complicated, emotional or simply requires human judgment? That’s where the experience can break down.

The question isn’t whether you’re using AI.

It’s whether you actually know what your prospects and residents are experiencing when they interact with it.

Our latest blog digs into:
🤖 Where AI adds the most value
🚩 Where the customer experience can break down
⚖️ The compliance risks operators need to understand
🙋 When the conversation needs to move from AI to a human
📊 How mystery shopping, surveys and reviews can help you measure AI like you measure your people

Because response time tells you how fast your AI worked.

It doesn’t tell you whether it worked well.

Read the full blog: https://gracehill.com/blog/impact-artificial-intelligence-on-customer-experience-in-multifamily/

08/28/2026

How many hours per week do you spend creating reports? 😲

🚨THIS IS IT. Today is the LAST DAY to nominate your 2026 Impact Hero!🚨You know the person.The one who goes beyond their ...
08/28/2026

🚨THIS IS IT. Today is the LAST DAY to nominate your 2026 Impact Hero!🚨

You know the person.

The one who goes beyond their job description. Who shows up for their residents, teammates, and community. Who leads with heart and makes an impact when no one is watching.

Today is your last chance to make sure their story gets told. ❤️

🏆 Submit your Impact Hero Award nomination by the end of TODAY, August 28.

Don’t assume someone else will nominate them. Be the reason they’re recognized.

👉 Nominate your Impact Hero now: Link in comments

⏰ 5 DAYS LEFT to nominate your 2026 Impact Hero!Every community has one.The person who steps up when no one asks. Who se...
08/24/2026

⏰ 5 DAYS LEFT to nominate your 2026 Impact Hero!

Every community has one.

The person who steps up when no one asks. Who sees a need and does something about it. Who makes an impact that reaches far beyond their job description.

That’s an Impact Hero. ❤️

And with only 5 days left to submit nominations, now is the time to make sure their story gets told.

The Grace Hill Impact Hero Awards celebrate individuals in multifamily who are creating meaningful change in their communities — and we know there are incredible heroes out there who deserve the recognition.

🏆 Nominate your Impact Hero before submissions close!

👉 Submit your nomination: https://gracehill.com/impact-hero-awards/

What happens when training, compliance, policies, and performance data finally work together? For Fogelman, the answer i...
08/18/2026

What happens when training, compliance, policies, and performance data finally work together? For Fogelman, the answer is greater visibility, consistency, and confidence across the organization.

After years of managing disconnected workflows, spreadsheets, and paper-based processes, Fogelman brought its Training, Policies, and Mystery Shopping solutions together in Grace Hill’s PerformanceHQ.

The impact? Teams can find what they need faster, leaders have real-time visibility into performance and compliance, onboarding is more consistent, and targeted training can be tied directly to performance opportunities.

As Patti Woods, VP of Training and Development at Fogelman, shared: “PerformanceHQ has been a game-changer.”

See how Fogelman is breaking down data and compliance silos and creating a more connected approach to property and people performance. 👇

https://gracehill.com/resources/success-stories/fogelman/

08/13/2026

The opportunity at Grace Hill isn’t just about building better technology. It’s about helping our customers build better businesses. 📈

In this clip from our exclusive conversation, Grace Hill CEO Matt Cotter sits down with industry leader Tony Sousa to talk about what’s ahead — and the incredible opportunity to help property management companies turn smarter technology, better data, and stronger performance into something that matters to every business:

Because innovation is only valuable when it solves real problems and creates real impact.

And at Grace Hill, we’re just getting started.

🎥 The full conversation is NOW LIVE! Watch the complete episode on YouTube or on GraceHill.com.

🏙️ What happens when your property website starts leasing around the clock?At Cityfront Place, managed by Willow Bridge,...
08/12/2026

🏙️ What happens when your property website starts leasing around the clock?

At Cityfront Place, managed by Willow Bridge, the team built a library of 80+ Realync videos and embedded them directly into the online renter journey.

The results:
▶️ 175,000+ total video views
💻 95% embedded video engagement
⏱️ More informed prospects and time saved for onsite teams
🔑 Faster leasing cycles

See how Cityfront Place turned video into a 24/7 leasing powerhouse—and made it easier for prospects to explore their future home on their own time.

Read the success story: https://gracehill.com/resources/success-stories/cityfront-place/

08/11/2026

🚨 AI isn’t the differentiator. What you DO with it is.

Everyone is talking about AI. Everyone is adding AI. But as Grace Hill CEO Matt Cotter puts it in his conversation with industry expert Tony Sousa: simply incorporating AI into your technology isn’t enough.

The real question is: What problem are you solving?

At Grace Hill, innovation isn’t about chasing the latest buzzword. It’s about building technology that solves real challenges for our customers and ultimately, helps them create better experiences for their customers.

AI may be part of the equation. But smarter operations, stronger performance and measurable impact? That’s the point.

And Matt has a lot more to say about where Grace Hill is headed. 👀

🎬 This is just another sneak peek. The **full conversation with Matt + Tony drops THIS WEEK.

Trust us… you’ll want to hear this one.

08/10/2026

The internet was once a trend, too. 👀

Grace Hill CEO Matt Cotter isn’t interested in chasing what’s next just because it’s trending. He’s talking about technology that fundamentally changes how we work.

In this clip from his recent conversation with industry expert Tony Sousa, Matt shares why PerformanceHQ represents something bigger: transformative technology designed to bring the pieces of property performance together so teams can see more, understand more and make smarter decisions.

Trends come and go.

Transformation changes the way an industry operates.

And we’re just getting started. 🚀

🎥 Catch this clip now — and stay tuned for more from Matt and Tony’s conversation.

08/07/2026

Did you know we have a new CEO?

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4545 Fuller Road, Suite 406
Irving, TX
75038

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Monday 8am - 7pm
Tuesday 8am - 7pm
Wednesday 8am - 7pm
Thursday 8am - 7pm
Friday 8am - 7pm

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