ADEC Innovations

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ADEC Innovations

ADEC Innovations seamlessly delivers fully integrated, cost-effective industry expertise, business process & data management, and software services.

Our mission: to ensure we meet your ever-evolving ESG needs and help you improve sustainability performance, gain unprecedented insights, optimize resource use, and drive operational efficiencies. With a global force of over 3,500 employees, our presence spans five continents – Asia, Australia, Europe, Africa and North America. We offer a wide range of solutions and consulting services across mult

iple fields, providing industry expertise in sustainability, environmental data services, knowledge management, data management, health information, and public-private partnerships. In all these business areas, we focus on aggregating, organizing and giving visibility to data in order to enable client organizations’ leaders and stakeholders to make informed decisions. Our comprehensive suite of ESG Solutions assist organizations in minimizing negative social and environmental impacts, maximize efficiency, and drive long-term business growth through sustainable profitability and empowered decision making.

06/10/2026

Our 2025 Customer Satisfaction Survey results demonstrate how we’re raising the bar in CSAT and NPS in BPO 🙌:

✅ CSAT: 4.46
✅ NPS: 85.5

What’s more, we’ve maintained a CSAT above 4.3 for four consecutive years because we listen, adapt, and continuously improve the way we deliver for our clients.

In our latest article, we share what’s driving these results: strong client engagement and a genuine commitment to acting on what we hear: 👉 https://adec.link/up9Gl

A sincere thank you to our clients for their continued partnership and honest feedback. Your input helps guide our priorities and keeps us moving forward. 👏

06/09/2026

What can AI-led finance operations actually enable for a Financial Shared Services (FSS) function?

Most conversations focus on efficiency, but the bigger opportunity is what finance leaders and their teams can do once repetitive, rules-based work is automated.

Intelligent finance operations enable:

✓ Faster insights to support business decision-making
✓ Greater straight-through processing and fewer bottlenecks
✓ Reduced exceptions and stronger compliance outcomes
✓ Better visibility into financial and operational performance.

In other words, finance moves beyond transaction processing and becomes a strategic business partner.

The real transformation gains from AI, then, isn't doing the same work faster – it's giving finance the capacity to create more value across the business.

05/12/2026

Think your Finance Shared Services is ready for AI and Automation? Check this list. 👀

Many Finance Share Services functions are investing in AI and automation… but not all are structurally ready for it.

F&A leaders, in your opinion, what’s the biggest blocker to evolving beyond traditional shared services? Is it:
🔹 Siloed processes
🔹 Legacy systems
🔹 Lack of standardization
🔹 Skills and talent gaps?

AI can accelerate finance transformation, but only if your operating model is ready to evolve.

Where do you see the biggest challenge in your F&A Shared Services/ GBS function today?

Tell us in the comments!

05/05/2026

Automation and AI are raising the bar for Finance Shared Services, but the real advantage lies beyond efficiency. What does that look like?

From touchless processing to predictive insight, finance shared services are moving beyond cost control to become drivers of speed, accuracy, and smarter decision-making.

In this article, we explore how finance and accounting outsourcing helps embed these capabilities at scale, and why leading organizations are rethinking their operating models.

👉 Read the full blog to see how to move from simple efficiencies to strategic advantage: https://adec.link/uoDO9

04/30/2026

Rapid eCommerce growth looks like success on the surface, but behind the scenes, customer support can buckle under the weight of more demand.

More orders mean more queries, more channels, and more pressure on CX. And for brands aiming to scale globally, that pressure compounds fast.

So how do you grow without breaking your customer experience?

This article unpacks the real ‘growing pains’ of eCommerce – and how a hybrid AI-human workforce and elastic support, delivered through CX outsourcing, can help you scale with confidence.

👉 Read more: https://adec.link/uoaAJ

04/27/2026

Being acknowledged by a Head of State doesn’t happen often in BPO. Recently, ADEC Innovations received public recognition from H.E. William Ruto, President of Kenya, at the Kenya International Investment Conference 2026 (KIICO).

President Ruto acknowledged the company’s 14-year legacy in Kenya, its contribution to the country’s BPO sector, and its Impact Sourcing initiatives.

🧾 Read the full press release here: https://www.adec-innovations.com/news/press-release/adec-innovations-kenya-outsourcing-kiico-2026/

📽️ Explore the shifts in GBS strategy and Africa’s role in building resilient operations in our upcoming webinar, The Next GBS Frontier: Unlocking Scalability and Excellence, on Wednesday, May 6, at 3:00 PM CET. Link in comments.

04/24/2026

🏆 Winning Service Provider of the Year at the 2026 SSON North American Impact Awards reflected an approach built around resilience, capability development, and multi-location shared services delivery.

The award was based on a client engagement that included:
✔️ Adding shared services processes in the Philippines
✔️ Extension of delivery into Kenya
✔️ A Technology Innovation programme running in parallel

📽️ Explore the sourcing and location strategy behind the win in our upcoming webinar, The Next GBS Frontier: Unlocking Scalability and Excellence, on Wednesday, May 6, at 3:00 PM CET: https://adec-innovations.zoom.us/webinar/register/8117762644976/WN_bru2stK1QUCFE-EOdZEQ8A

04/21/2026

🗣️ The outsourcing playbook is being rewritten.

Geopolitical shifts, fragmented supply chains, regulatory complexity, and talent volatility are no longer emerging trends - they’re actively reshaping how BPO and GBS models operate today.

Join James Donovan, Co-founder & CEO of ADEC Innovations and Chairman of IAOP's Center of Impact, as he explores how organizations can adapt to a rapidly evolving, multipolar world.

In this session, you’ll learn how to:

✔️ Build resilience into outsourcing models amid uncertainty and disruption
✔️ Rethink operating models for flexibility - not just cost efficiency
✔️ Balance global scale with local realities across diverse markets
✔️ Navigate political complexity, regulatory pressure, and talent volatility
✔️ Identify new opportunities emerging from regionalisation and shifting global dynamics

The multipolar era isn’t just a challenge - it’s a strategic opportunity for those ready to rethink, redesign, and lead with clarity.

Don’t miss this opportunity to future-proof your BPO and GBS strategy.

Learn more about the session and explore the full OWS26 agenda here: https://www.iaop.org/SUMMIT

04/17/2026

👋🏼 We’re heading back to IAOP OWS26 at a time when outsourcing is under real pressure to evolve.

What came up in last year’s conversations hasn’t slowed down. If anything, it’s accelerated. Operating models are being tested by geopolitical shifts, fragmented supply chains, and rising expectations around resilience and delivery.

James Donovan, Co-founder and CEO of ADEC Innovations, returns as a speaker on Day 1, April 28, building on the perspective he shared on how global models are being reshaped in real time.

Joining him on the ground, Anthony Catajan, Managing Director, ADEC USA, will be there to connect throughout the event.

This year also brings added momentum. ADEC Innovations has been named to the IAOP 2026 Global Outsourcing 100® for the second consecutive year, recognized for excellence in BPO, impact sourcing, and consistent delivery across ESG and data-driven services.

If you’re attending, let’s pick the conversation back up. 🫱🏼‍🫲🏼

04/14/2026

Automation and AI may be speeding up finance operations, but is your finance team turning data into insight now that time is freed up? 🤔

What we see when organizations come to us for finance and accounting support:
✅ Data is available, but not driving decisions
✅ Processes are efficient, but still fragmented
✅ Teams are busy, but not focused on high-value work

Efficiency alone isn’t enough. The next step is using that freed-up capacity to generate real insight. Here’s how:
✅ Standardize processes to unlock meaningful automation
✅ Blend AI with human expertise to turn data into decisions
✅ Design finance operations to scale while informing strategy.

F&A outsourcing can provide the structure, technology, and talent to turn data into insight and the finance function into a true business driver.

Address

250 Commerce, Suite 210
Irvine, CA
92602

Website

https://marketplace.adec-innovations.com/, https://www.adec-innovations.com/

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