Helpt

Helpt handles the frontline including calls, tickets, and everyday issues that slow teams down so your engineers can focus on higher-impact work.

Built to operate under your brand, follow your workflows, and keep service consistent at scale. Helpt offers expert, around-the-clock IT support tailored to your business's unique needs. Based in the US, our computer consulting services integrate smoothly with your existing infrastructure, allowing your company to scale tech support efficiently without the need to increase staff.

06/16/2026

𝐓𝐞𝐚𝐦 𝐓𝐢𝐝𝐛𝐢𝐭 𝐓𝐮𝐞𝐬𝐝𝐚𝐲

Join us in welcoming our newest Helptster, Sebastian Guinot 👋

👨‍💻 𝐑𝐨𝐥𝐞: Support Technician
📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Florida
💡 𝐖𝐡𝐲 𝐈𝐓?
Sebastian is an IT professional with experience managing and supporting enterprise systems and infrastructure. With both a B.S. in IT and an M.S. in Engineering Management, he's passionate about technology, continuous learning, and helping organizations get the most out of their systems.

𝐎𝐮𝐭𝐬𝐢𝐝𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤, 𝐇𝐞 𝐄𝐧𝐣𝐨𝐲𝐬:
🧪 Tinkering with his homelab
🎮 Gaming
💪 Working out
📺 Watching anime

📜 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
Google Cybersecurity Certificate
Microsoft Cybersecurity Analyst Professional Certificate

06/11/2026

The right initiative at the wrong time still fails.

📋 Documentation with no time to maintain it.
🔔 Monitoring with no ownership behind it.
🌙 After-hours coverage with no visibility to act on.

The sequence is the strategy. Read our latest article on the four traps small IT teams fall into before they ever get traction.

👉 https://na2.hubs.ly/H064Sfw0

06/10/2026

If you run an MSP and marketing feels like guessing, this episode is for you. 🎯

We sat down with Tim Fitzpatrick of Rialto Marketing to get into the tactics that are actually worth your time and the ones you should bench for good.

We cover:
👉 Which marketing tactics MSPs overuse and what to do instead
👉 How to attract the right clients, not just more clients
👉 Whether AEO and SEO are actually worth the investment

And Tim left us with this: "What you do in marketing is important, but when you do it is more important."

🎙️ New episode out now. ⤵️

06/09/2026

𝐓𝐞𝐚𝐦 𝐓𝐢𝐝𝐛𝐢𝐭 𝐓𝐮𝐞𝐬𝐝𝐚𝐲
Join us in welcoming our newest Helptster, Ryan John 👋

👨‍💻 𝐑𝐨𝐥𝐞: Support Technician
📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Sacramento, California
💡 𝐖𝐡𝐲 𝐈𝐓?
Ryan’s technical background started in audio engineering, where he developed hands-on experience with recording systems, digital workflows, troubleshooting, and client-facing technical support. Today, he brings that same problem-solving mindset into IT, helping users navigate hardware, software, and technology issues with patience, communication, and attention to detail. He’s also continuing his education as he works toward a long-term career in help desk support, networking, systems administration, and cybersecurity.

𝐎𝐮𝐭𝐬𝐢𝐝𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤, 𝐇𝐞 𝐄𝐧𝐣𝐨𝐲𝐬:
🎵 Listening to music
🎮 Playing video games
🖥️ Working on tech projects
💪 Spending time in the gym

06/04/2026

📊 40% of employees check email before 6 AM.
🕗 16% more meetings are happening after 8 PM.

Your IT team's workday didn't get longer by accident. And for most small teams, after-hours support isn't a policy. It's one person on their couch piecing things together from scattered alerts.

Read our latest article on how small IT teams build real after-hours coverage without running their best people into the ground.

👉 https://hubs.la/Q04k4Kld0

06/03/2026

We put Tim Fitzpatrick from Rialto Marketing in a Jeopardy game about MSP marketing.

Tim has spent years helping growth-focused MSPs stop guessing and start building a real marketing engine. Turns out putting a marketing expert in a game show format is a great way to get the real answers.

🎙️ Full episode out June 10th.

06/01/2026

Join David Sohn, Co-Founder of Helpt, on June 3 at 2pm ET for the Redmond Coffee Talk Webinar as he breaks down how to transform IT support from reactive chaos into a high-impact business enabler.

𝐁𝐞𝐲𝐨𝐧𝐝 𝐭𝐡𝐞 𝐓𝐢𝐜𝐤𝐞𝐭 𝐐𝐮𝐞𝐮𝐞: 𝐄𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐢𝐧𝐠 𝐅𝐫𝐢𝐜𝐭𝐢𝐨𝐧 𝐢𝐧 𝐈𝐓 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

Learn how to streamline workflows, reduce context switching, and build systems that actually scale, without hiring more people.

🔗 Register now → https://hubs.la/Q04jz64g0

05/29/2026

We asked David and Matt to let us in on something personal. 🌱

Not advice. Not a wellness tip they read somewhere. One thing they actually do, in their real day, to keep their mental health in check.

And honestly? Their answers are a good reminder that it doesn't have to be complicated.

Small things done consistently matter more than we give them credit for. Mental Health Awareness Month may be wrapping up, but this is a conversation worth keeping going.

Watch the video and tell us. What's your one thing? Drop it in the comments. 👇

05/28/2026

Small IT teams don't stay reactive because of poor effort. They stay reactive because of poor operational design. Our latest article breaks down the structural gaps draining your team's capacity and exactly how to fix them.

𝐑𝐞𝐚𝐝 𝐢𝐭 𝐡𝐞𝐫𝐞: https://hubs.la/Q04j6Wml0

Address

127 Windchime
Irvine, CA
92603

Website

https://gethelpt.com/?utm_source=gbp

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