Helpt

Helpt handles the frontline including calls, tickets, and everyday issues that slow teams down so your engineers can focus on higher-impact work.

Built to operate under your brand, follow your workflows, and keep service consistent at scale. Helpt offers expert, around-the-clock IT support tailored to your business's unique needs. Based in the US, our computer consulting services integrate smoothly with your existing infrastructure, allowing your company to scale tech support efficiently without the need to increase staff.

10/01/2026

“𝐖𝐞 𝐛𝐨𝐮𝐠𝐡𝐭 𝐚 𝐧𝐞𝐰 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦. 𝐈𝐭 𝐠𝐨𝐞𝐬 𝐥𝐢𝐯𝐞 𝐧𝐞𝐱𝐭 𝐦𝐨𝐧𝐭𝐡. 𝐂𝐚𝐧 𝐲𝐨𝐮 𝐠𝐞𝐭 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐫𝐞𝐚𝐝𝐲?” 😑

No one asked IT about the tool. No one asked what it would take to support. But somehow, the rollout problems are about to become their problems.

There’s a better time to involve support: before the contract is signed.

Sound familiar? Here’s how to change that conversation before the ink dries. ⤵️
https://na2.hubs.ly/H085yxM0

09/25/2026

𝐀𝐝𝐝𝐢𝐧𝐠 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐢𝐬 𝐨𝐧𝐞 𝐭𝐡𝐢𝐧𝐠. 𝐀𝐝𝐝𝐢𝐧𝐠 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐬 𝐚𝐧𝐨𝐭𝐡𝐞𝐫.

That distinction matters when you’ve spent years building a brand and earning your customers’ trust. Adding more support to your help desk shouldn’t mean introducing more complexity for the people you serve.

Helpt’s co-founder David Sohn explains why white-label has always been an important part of our model. ⤵️

Exploring white-label support? 𝐋𝐞𝐭’𝐬 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐚𝐝𝐝 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐰𝐡𝐢𝐥𝐞 𝐤𝐞𝐞𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐲𝐨𝐮𝐫𝐬. Schedule time with our team here: https://na2.hubs.ly/H07_Wg50

09/24/2026

𝐘𝐨𝐮𝐫 𝐜𝐮𝐩 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐠𝐞𝐭 𝐛𝐢𝐠𝐠𝐞𝐫 𝐣𝐮𝐬𝐭 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐦𝐨𝐫𝐞 𝐤𝐞𝐞𝐩𝐬 𝐩𝐨𝐮𝐫𝐢𝐧𝐠 𝐢𝐧. ☕

Neither does your IT team. Tickets keep coming, after-hours requests keep landing, and routine issues keep taking time from higher-value work.

At some point, the question isn’t “Are we big enough for outside support?” It’s “Does our current support model still fit the demand?”

Read our latest article to see what matters more than team size. ⤵️ https://na2.hubs.ly/H07_1KH0

09/21/2026

𝐘𝐨𝐮𝐫 𝐡𝐞𝐥𝐩 𝐝𝐞𝐬𝐤 𝐡𝐚𝐬 𝐞𝐧𝐨𝐮𝐠𝐡 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐚𝐧 𝐞𝐲𝐞 𝐨𝐧. 𝐘𝐨𝐮𝐫 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧𝐬 𝐬𝐡𝐨𝐮𝐥𝐝𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐡𝐚𝐧𝐝𝐥𝐞 𝐚𝐥𝐥 𝐨𝐟 𝐢𝐭. 👀

Come see us at Booth #802 during MSP Summit to talk ticket volume, after-hours coverage, technician bandwidth, and whatever else is competing for your team’s attention. We can help give your team more time to 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐬.

And while you’re there, enter for your chance to win a pair of Ray-Ban Meta glasses.

20/20 𝐕𝐢𝐬𝐢𝐨𝐧. 24/7 𝐒𝐮𝐩𝐩𝐨𝐫𝐭.

09/18/2026

𝐇𝐚𝐯𝐞 𝐲𝐨𝐮 𝐞𝐯𝐞𝐫 𝐡𝐮𝐧𝐠 𝐮𝐩 𝐟𝐫𝐨𝐦 𝐚 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐚𝐥𝐥 𝐦𝐨𝐫𝐞 𝐟𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐞𝐝 𝐭𝐡𝐚𝐧 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮 𝐬𝐭𝐚𝐫𝐭𝐞𝐝?

Maybe you had to repeat yourself. Maybe you got passed around. Or maybe you just never felt like the person helping you fully understood the problem.

That end-user experience has influenced how we’ve built Helpt from the beginning, including our decision to keep our technicians 100% 𝐔.𝐒.-𝐛𝐚𝐬𝐞𝐝.

Helpt’s co-founder David Sohn shares the thinking behind that decision in this short video. ⤵️

https://na2.hubs.ly/H07VnsL0

09/17/2026

𝐀 𝐧𝐞𝐰 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧 𝐚𝐧𝐬𝐰𝐞𝐫𝐬 𝐭𝐡𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐢𝐜𝐤𝐞𝐭. 𝐓𝐡𝐞 𝐮𝐬𝐞𝐫 𝐧𝐞𝐯𝐞𝐫 𝐤𝐧𝐨𝐰𝐬 𝐭𝐡𝐞𝐲’𝐫𝐞 𝐧𝐞𝐰.

They already have the context. They know the workflow. They know when to escalate and what happens next.

That’s what a white-label rollout should feel like from the user’s side. Calm on the surface, with all the work happening underneath. 🦆

Here’s what has to happen behind the scenes to get there. ➡️ https://na2.hubs.ly/H07Tc7B0

09/14/2026

𝐖𝐡𝐚𝐭 𝐜𝐨𝐮𝐥𝐝 𝐲𝐨𝐮𝐫 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧𝐬 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐢𝐟 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐚𝐬𝐧’𝐭 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭𝐥𝐲 𝐩𝐮𝐥𝐥𝐢𝐧𝐠 𝐭𝐡𝐞𝐦 𝐛𝐚𝐜𝐤 𝐢𝐧? 👀

That’s a conversation we’re looking forward to having at MSP Summit.

From ticket volume and after-hours coverage to technician bandwidth, the day-to-day demands of the help desk can leave less time for the work that actually moves an MSP forward.

If that sounds familiar, come find Matthew Pincus and David Sohn at Booth #802. We’d love to hear what’s taking up your team’s time and talk about how Helpt can give some of it back.

𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. 𝐖𝐞’𝐥𝐥 𝐤𝐞𝐞𝐩 𝐚𝐧 𝐞𝐲𝐞 𝐨𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭.

09/11/2026

𝐈𝐟 𝐲𝐨𝐮 𝐜𝐨𝐮𝐥𝐝 𝐜𝐡𝐨𝐨𝐬𝐞 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐩𝐚𝐲 𝐟𝐨𝐫 𝐡𝐞𝐥𝐩 𝐝𝐞𝐬𝐤 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐰𝐡𝐢𝐜𝐡 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐩𝐫𝐞𝐟𝐞𝐫?

🎟️ Per-ticket
👤 Per-user
⏱️ Time-based

There’s an argument for each, but the model you pick drives more than spend. It drives behavior on both sides of the ticket.

We made a deliberate choice to go per-ticket, and Helpt’s co-founder Matthew Pincus explains why. ⤵️

𝐖𝐡𝐢𝐜𝐡 𝐦𝐨𝐝𝐞𝐥 𝐠𝐞𝐭𝐬 𝐲𝐨𝐮𝐫 𝐯𝐨𝐭𝐞?

09/10/2026

𝐖𝐡𝐨 𝐬𝐚𝐲𝐬 𝐲𝐨𝐮𝐫 𝐡𝐞𝐥𝐩 𝐝𝐞𝐬𝐤 𝐡𝐚𝐬 𝐭𝐨 𝐬𝐭𝐨𝐩 𝐚𝐭 𝐲𝐨𝐮𝐫 𝐰𝐚𝐥𝐥𝐬?

Adding outside support doesn't have to mean giving up control. The right partner works within your systems, standards, and escalation paths so you gain capacity without creating a separate support experience.

Because control isn't about handling every ticket yourself. It's about knowing what's happening and being able to make the call.

See what separates a true support partner from just another vendor. ⤵️
https://na2.hubs.ly/H07K0q50

09/09/2026

Lynn Williams, Director of MSP Partnerships & Programs at MSP OneShare powered by IBPI, joined us at the Cool Kids Table to share what she’s learned from more than a decade working alongside MSPs and what she believes they need to succeed today.

We get into:
‣ Why the most connected MSPs are winning
‣ What it takes to earn an MSP’s time and trust
‣ How MSP OneShare is giving members a voice, a vote, and a stake in their community
‣ Why sometimes the best way to stand out is simply picking up the phone

🎙️ Watch the full episode ⤵️

Address

127 Windchime
Irvine, CA
92603

Website

https://gethelpt.com/?utm_source=gbp

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