CommuniZate

realate | communicate | lead | innovate

Leadership + Customer Service + Business Process

|communicate |relate |innovate |create

Customer Service and Business Process expert - more than a decade of experience leading, teaching, and growing people. Technology, business, customer service, and leadership consultant, specializing in people, process, communication, and procedure. I can fix your home computer and assist with your technology, but my passion is people and improving communicat

ion and process in businesses. I enjoy being able to recognize and cultivate the potential in others, to build leaders and teams, and to encourage continual improvement, growth and engagement. At the core of good leadership and procedure is communication, the ability to relate, an innovative approach and a creative mind.

09/10/2024

Mastering Customer Service: The #1 Way We Fail and How to Fix It

In this eye-opening video, we dive again into the pivotal topic of customer service and explore the number one way organizations and departments stumble in serving their customers and agents. Brace yourself for invaluable insight that can revolutionize your approach to customer support. Revolutionize your approach to customer support by doing one simple thing from the get-go!

Don't forget to hit like, subscribe, and ring the bell for more insightful content. Let's elevate our customer service standards together!

Mastering Customer Service: The #1 Way We Fail and How to Fix ItDiving again into the pivotal topic of customer service and explore the number one way organi...

08/15/2024

How Companies Turn Toxic: the Leadership Trap
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Ever wondered how a healthy workplace culture deteriorates into a toxic environment? This video explores the critical role of leadership in shaping company culture. Delve into the pitfalls of promoting competitive like-minded personalities without accountability, leading to an imbalance in upper management. Prioritizing profits over employee Wellness can foster toxicity. Uncover the Dynamics that transform a nurturing environment into a harmful one.

How Companies Turn Toxic: the Leadership Trap- -Ever wondered how a healthy workplace culture deteriorates into a toxic environment? This video explores the ...

07/20/2024

Ever thought you could handle the IT Help Desk job better? Join us as we unravel the truth about the complexities of IT support that go beyond the surface. We're breaking down the myths and showcasing the expertise required to keep your tech running smoothly. Let's appreciate the unsung heroes of IT together!

Ever thought you could handle the IT Help Desk job better? Join us as we unravel the truth about the complexities of IT support that go beyond the surface. W...

07/14/2024

Debunking IT Myths - we don't dread your call

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We're not laughing at you, and you're probably not our most dreaded, nor our most popular caller. Treat us like professional humans with respect and your user-tech relationships will improve.

Debunking IT Myths - we don't dread your call- -We're not laughing at you, and you're probably not our most dreaded, nor our most popular caller. Treat us li...

07/05/2024

The Tech Struggle is Real - Debunking IT Support Myths

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Ever think your IT department doesn't understand your tech struggles?

The Tech Struggle is Real - Debunking IT Support Myths- -Ever think your IT department doesn't understand your tech struggles? ...

06/29/2024

Streamline your with this one simple trick - Windows Key + E = instant file access

Streamline your with this one simple trick - Windows Key + E = instant file access #...

06/26/2024

Ever wondered what your IT department wishes you knew? Explore common (actually witnessed) misconceptions about IT support centers, customer service, and help desk teams. Get ready to discover the truth behind the scenes and build a stronger relationship with your IT pros! 💻🛠

👉 Key Takeaways:

Response Times Demystified:
--Learn why those three to five business days might be more strategic than you think.
--Understand the importance of prioritizing issues for a seamless problem-solving experience.

Help Desk Realities:
--The truth about the "help desk" and why not every IT expert is at your beck and call.
--The crucial role of the help desk as your single point of contact and issue triage.

Navigating Processes:
-Uncover the purpose of processes and why they're your ally, not a hindrance.
-Why following procedures is a win-win for both you and the IT team.

The Human Side of IT:
-Debunking the myth of lazy IT professionals – the reality of an overworked and dedicated team.
-The importance of trust, empathy, and cooperation between users and IT experts.

Understanding IT's Struggles:
-Why assuming the worst about your IT team is counterproductive.
-The shared challenges and love-hate relationship with technology.

Demystify the world of IT support!

Let's bridge the gap between end users and IT professionals for a smoother tech experience!

Ever wondered what your IT department wishes you knew? Explore common (actually witnessed) misconceptions about IT support centers, customer service, and hel...

06/18/2024

Advice for Leaders and for anyone Hiring:
1. Select the right people
2. Agree on deliverables, set expectations of the role and be clear on expectations
3. Provide the proper tools, training, and support.
4. Get out of the way and let your employee do their job.

Advice for Leaders and for anyone Hiring:1. Select the right people2. Agree on deliverables, set expectations of the role and be clear on expectations3. Prov...

06/14/2024

Delve into the real role of Information Technology (IT) within an organization. IT shouldn't be the one "steering the ship" or acting as the "rudder." Instead, IT plays a vital role as the Navigators of your organization. IT should be your strategic thought leaders, guiding your company to success and preventing the disastrous collisions that often occur when IT is relegated to a mere "fixer."

IT's proactive approach can keep your business on course and ensure that you meet your goals without unnecessary obstacles.

Delve into the real role of Information Technology (IT) within an organization. IT shouldn't be the one "steering the ship" or acting as the "rudder." Instea...

06/12/2024

Ever experienced that frustrating and embarrassing echo on a video call?

This is super common, but most people don't know why it happens or how to fix it.

If you're hearing the echo, it's rarely your fault, and there are simple fixes to the issue.

Ever experienced that frustrating and embarrassing echo on a video call?This is super common, but most people don't know why it happens or how to fix it.If y...

06/10/2024

Ever felt pushed into the ?

There is a delicate balance IT experts must strike between maintaining systems and embracing innovation. There are hidden dangers of clinging to outdated systems, risking potential catastrophes that could cripple your organization.

Your IT team isn't the enemy; they're the ones working behind the scenes to protect your organization from catastrophic failures. Gain insights into the IT perspective, and next time you encounter a system upgrade, you'll appreciate the meticulous planning that goes into it.

Ever felt pushed into the ?There is a delicate balance IT experts must strike between maintaining systems and embracing innovation. There are hidden d...

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