03/26/2026
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PSA: High Alert for Tech Support Refund Scams & Remote PC Takeover
Criminals are actively targeting consumers with sophisticated "tech support" scams designed to steal money and gain full control of personal computers. These scams often involve fake security alerts, bogus renewal invoices, and fraudulent refund offers.
The Scam Tactics
Fake Invoices/Pop-ups: You receive an email, text, or browser pop-up claiming you’ve been charged hundreds of dollars for a subscription renewal (e.g., Geek Squad, McAfee, Norton).
The "Refund" Trap: When you call to dispute the fake charge, the "agent" offers a refund but claims they accidentally refunded too much (e.g., $5,000 instead of $50).
Remote Control: To "process" the refund, they ask for remote access to your computer using tools like AnyDesk, TeamViewer, or LogMeIn.
The Extortion: Once inside, they may freeze your computer, show you fake evidence of viruses, or demand you "repay" the excess refund via gift cards, cryptocurrency, or wire transfer.
How to Protect Yourself
Never give remote access to your computer to an unsolicited caller or a contact from a pop-up.
Legitimate companies (Microsoft, Apple, etc.) will never call you to report a virus or demand payment via gift cards.
Hang up on unsolicited calls and close pop-up messages immediately (use Task Manager or force-restart if necessary).
Verify any refund or invoice by contacting the company directly through their official, trusted website or phone number—not the one provided in the alert.
If You Have Already Given Access
Disconnect Immediately: Turn off your Wi-Fi or unplug your internet cable.
Uninstall Remote Tools: Remove programs like AnyDesk or UltraViewer.
Run Scans: Use up-to-date anti-virus software to check for malware.
Change Passwords: Change passwords for all online accounts, especially banking, from a different, secure device.
Contact Your Bank: Report fraudulent charges to your bank or credit card company.